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Technical Support Issues
WARNING
@Xi Technical Support Information
If you have a technical problem with your computer, please follow these
recommendations before contacting technical support:
•
Be sure your computer is connected properly to a grounded AC outlet that is
supplying power. If you use a power strip, make sure that it is switched on.
•
If a peripheral, such as a keyboard, mouse, or printer, does not seem to work,
verify that all cables are plugged in securely.
•
If you recently installed hardware or software, be sure you installed it
according to the instructions provided with it. Refer to the vendor's user
documentation and online help, as well as the vendor's technical support
resources and Web site.
Do not troubleshoot computer problem if power cords or plugs are damaged, if
liquid has been spilled into your computer, if your computer was dropped, or if the
cabinet was damaged. Instead, unplug your computer and contact a qualified
computer technician.
In order to reach the @Xi Technical Support team, the customer has to produce the
serial number of the @Xi system about which he/she is requesting technical
support. This will allow the @Xi engineer to verify the original @Xi configuration
in order to provide the required support. A copy of the original invoice or purchase
order can be requested at @Xi's discretion to verify the warranty and order
configuration.
For best quality of service, @Xi requires the customer to call while at the @Xi
system he/she is requesting support for, to be capable of interacting with it while
on the phone, and take quick notes on how to proceed in the resolution of their
hardware problem(s). Special technical support services are available for sale to
@Xi customers at the @Xi site and are not included in the standard free technical
support. Such services include:
•
Reloading and reconfiguring operating systems or other customer-provided
application software
•
Integration with third-party peripherals
•
@Xi system hardware upgrades
Please consult your @Xi representative for details.
Xi® MTower™ - NTower™ - NetRAIDer™
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Table of Contents
Troubleshooting
