@Xi Computer Corporation Mtower User Manual page 94

Appendix C, Warranty & FCC Information
@Xi TECHNICAL SUPPORT
replacement part, telephone technical assistance will be provided. Installation
hardware labor will be provided at the client site only if the client chose (at the
time of the original purchase) to purchase on-site service from an @Xi-authorized
Third-party service provider and will be provided pursuant to the terms of such on-
site service contract, at sole discretion of @Xi . @Xi reserves the right to
substitute functionally equivalent new or serviceable reconditioned parts and
systems. The responsibility of @Xi is limited to repair or replacement, either of
which may be selected by @Xi at its sole discretion. The above limited warranties
cover the use of a @Xi System under normal conditions. The above limited
warranties do not cover functional interactions of a @Xi System with peripherals
and add-ons not sold by @Xi . The above limited warranties are void if the @Xi
System has been damaged, altered or rendered defective in any way, by, but not
limited to:
A): Accidents, misuse or abuse, including hazardous environmental op-
eration or exceeding @Xi environmental specifications or shipping;
B): Internal connection with parts not manufactured or sold by @Xi;
C): Modification, scratching, defacing, labeling or markings of any kind;
D): Service or modifications by anyone other than @Xi or an authorized
@Xi third-party service provider, without @Xi proper technical authori-
zation and guidance;
E): Damages determined by @Xi to have been caused by customer;
F): Damages caused by fire, flood, earthquakes, lighting, immersion,
spilled liquids, falls, winds or impact with other objects, war, radiation
and other "acts of God".
@Xi Computer Corporation provides technical support with respect to installation
and configuration of hardware products included in the original @Xi System
purchased from @Xi. @Xi also provides telephone technical support service with
respect to the configuration of @Xi-installed software for thirty (30) days from the
date of shipment to the original customer. Customer support is provided calling 1-
800-432-0486 or (949)-498-0858. Tech support is also provided by faxing at
(949)-492-6571 or by e-mail to xitech@xicomputer.com.
In order to reach the @Xi tech support team, the Customer has to produce the
serial number of the @Xi System he/she is requesting technical support, to allow
the @Xi engineer to verify the original @Xi configuration, in order to provide the
required support. A copy of the original invoice or purchase order can be requested
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