Customer Service
If you have any questions about SoftBank handsets or services, please
call General Information. For repairs, please call Customer Assistance.
SoftBank Customer Center
From a SoftBank handset, dial toll free at 157 for General
or 113 for Customer Assistance
SoftBank Global Call Center
From outside Japan, dial
+ 81-3-5351-3491
Information
Call these numbers toll free from landlines:
Akita, Aomori, Chiba,
Fukui, Fukushima, Gunma,
Hokkaido, Ibaraki,
Ishikawa, Iwate,
Kanagawa, Miyagi,
Nagano, Niigata, Saitama,
Tochigi, Tokyo, Toyama,
Yamagata, Yamanashi
Aichi, Gifu, Mie, Shizuoka
Hyogo, Kyoto, Nara,
Osaka, Shiga, Wakayama
Ehime, Fukuoka,
Hiroshima, Kagawa,
Kagoshima, Kochi,
Kumamoto, Miyazaki,
Nagasaki, Oita, Okayama,
Okinawa, Saga, Shimane,
Tokushima, Tottori,
Yamaguchi
General
0088-240-157
Information
Customer
0088-240-113
Assistance
General
0088-241-157
Information
Customer
0088-241-113
Assistance
General
0088-242-157
Information
Customer
0088-242-113
Assistance
General
0088-250-157
Information
Customer
0088-250-113
Assistance
16-19