ROCPOWER – PRESTIGE ‐ user manual 3 IMPORTANT SAFETY INSTRUCTIONS PLEASE, SAVE THESE INSTRUCTIONS This manual contains important instructions that should be followed during unpacking, installation and maintenance of the UPS and batteries. Important Notices • To ensure safety in all applications where a UPS is hard‐wired to the electrical supply, the connections between the UPS and the electrical supply should be made by a qualified electrical contractor. • Those UPS systems supplied with a factory input lead can be safely connected to the wall outlet by the purchaser. • The UPS has its own internal energy source (battery). Should the battery be switched on when no AC power is available, voltage will be at the output terminals. • Ensure that the AC utility outlet is correctly wired and grounded. • Ensure that the input voltage of the UPS matches the supply voltage. • Use a certified input power cable with the correct plugs and sockets that matches the voltage system. • Do not open the case as there are no serviceable parts inside. Opening the case will void the warranty. • Any attempt to repair the UPS unit by someone other than an authorized technician shall void the warranty. • To eliminate overheating of the UPS, keep all ventilation openings free from obstruction, and do not store anything on top of the UPS. Keep the UPS 8 inches (20 cm) away from the wall. •...
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ROCPOWER – PRESTIGE ‐ user manual 4 • Servicing of batteries should be performed or supervised by persons knowledgeable about batteries and the required precautions. Keep unauthorized personnel away from batteries. • When replacing batteries, replace with the same number and type. CAUTION – Do NOT dispose of battery or batteries in a fire. The battery may explode. CAUTION – Do NOT open or mutilate the battery or batteries. Released electrolyte is harmful to the skin and eyes. It may be toxic. CAUTION – Risk of Electric Shock – Do NOT remove the cover. There are no user serviceable parts. Refer servicing to qualified technicians. CAUTION – Risk of Electric Shock – The battery circuit is NOT isolated from AC. Hazardous voltage may exist between the battery terminals and ground. Test before touching. CAUTION – A battery can present a risk of electrical shock and high short circuit current. CAUTION – Keep children away from this product. CAUTION – HEALTH CARE – THE UPS IS NOT TO BE USED IN PATIENT CARE APPLICATIONS: The Rocpower product you purchased was not designed for direct or indirect patient care and treatment. DO NOT use this product with any equipment used to directly or indirectly treat or care for a patient. CAUTION – To prevent personal injury or property damage, do not carry or move the UPS by the handle or the front cover. CAUTION – The UPS is designed to be used with computer loads only. CAUTION – Do NOT connect a laser printer to the UPS outlets. The Following precautions should be observed when working on batteries: • Remove watches, rings, or other metal objects. • Use tools with insulated handles. • Wear rubber gloves and boots. • Do not lay tools or metal parts on top of batteries. • Disconnect charging source prior to connecting or disconnecting battery terminals. ...
ROCPOWER – PRESTIGE ‐ user manual 5 CHAPTER 1 Front Display Panel Explanation ...
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ROCPOWER – PRESTIGE ‐ user manual 6 1. Main Switch This is control the ON/OFF of the UPS 2. Self Test OK LED Green LED lights up if self test is O.K. 3. Test/Silence a. To silence alarm by pressing the button. b.1. For Standard Unit To execute the self test of the UPS by pressing the button over 10 sec. b.2. For Unit with Manual Bypass function (Special model) To press the button over 5 seconds, the UPS will be switched to Bypass Mode and vice versa. c. To illustrate the percentage of output load level at AC Mode, and the battery energy level at Backup Mode by pressing the button. 4. Fault LED Red LED lights up if UPS is faulty. 5. Bypass LED Amber LED lights up when UPS is in Bypass Mode. 6. Utility LED a. AC normal: Green LED lights up. b. 100% for load & battery level 7. Inverter LED a. Inverter On: Green LED lights up b. 75% for load & battery level. 8. Battery low LED ...
ROCPOWER – PRESTIGE ‐ user manual 8 1) AC Inlet This is to be connected with an AC power cord for plugging into the wall receptacle. 2) AC Input This is to disconnect line input to protect application from Fuse/ Output overload or short circuit. Breaker Fuse/Breaker Rating for 120Vac/230Vac systems 1KVA 2KVA 3KVA 120Vac: 20A/250V 120Vac: 25A/250V 120Vac: 50A/250V 230Vac: 10A/250V 230Vac: 20A/250V 230Vac: 25A/250V 3) External This is a battery terminal to be connected with additional battery Battery banks for longer backup time purpose. Only a qualified technician Terminal is permitted to process the installation. 4) AC Outlet This is to be plugged by the devices being protected by the UPS. Socket type 1KVA 2KVA ...
ROCPOWER – PRESTIGE ‐ user manual 9 Parity : None The Pin Assignments of true RS232 type The Pin Assignments of true RS232 type are illustrated as follows: Pin 6: RS232 Rx Pin 9: RS232 Tx Pin 7: Ground ...
ROCPOWER – PRESTIGE ‐ user manual 10 CHAPTER 2 Check the unit in its packing container and after removal, but before installation, for any obvious problems. Retain the packing material for future use. Unpacking CAUTION: Please be careful when lifting the shipping container or the UPS. These items are heavy. Improper lifting or movement may cause personal injuries or property damage. • Take the UPS out of the packing material. Retain it for future use. • Inspect the UPS for any obvious damage. If damage exits, IMMEDIATELY contact the hipper. • Standard Package includes: ‐ User's Manual ‐ AC Input Power Cord (Not available for hard wiring connection models) ‐ IEC output cables (for the UPS with IEC sockets only) ‐ RJ11 Phone Jack Cable ‐ UPS communication kit (optional) Installation Location It is necessary to select a proper environment to install the unit, in order to minimize the possibility of damage to the UPS and extend the life of the UPS. Please follow the instructions below: 1. Keep at least 20cm (8 inches) clearance from the rear panel of the UPS to the wall. 2. Do not block the air‐flow to the ventilation openings of the unit. 3. Please check the installation site to avoid overheat and excessive moisture. ...
ROCPOWER – PRESTIGE ‐ user manual 11 Storage Instructions For extended storage through moderate climate (‐15 to +30 °C / +5 to +86 °F), the batteries should be charged for 12 hours every six (6) months by plugging the UPS power cord into the wall outlet. Repeat this every three (3) months in a high temperature (+30 to +45 °C / +86 to +113 °F) environment. ...
ROCPOWER – PRESTIGE ‐ user manual 12 CHAPTER 3 Setup Operation Test and Installation Instruction The installation should be conducted or supervised by a qualified technician to avoid accident. Charge the UPS for more than 8 hours after unpacking to ensure the UPS is fully charged before usage. 1. Ensure that the wall outlet is properly grounded. 2. Verify if the voltage and frequency ratings match that of the utility, then connect the AC Input power cord to a verified grounded 3‐wire receptacle. 3. Turn on the Main switch on the front panel to start the UPS. The fan on the rear panel will spin. 4. After 7~10 seconds, the start‐up of UPS will be completed, then the utility LED and inverter LED light up simultaneously. 5. Disconnect the input power cord of the UPS to see whether the UPS remains operational when the utility is abnormal. 6. Re‐connect the input power cord of the UPS to wall outlet, then connect the power cord of your device to the output receptacle of the UPS. ...
ROCPOWER – PRESTIGE ‐ user manual 13 CHAPTER 4 Product Introduction • Double conversions online architecture continuously supply your critical device with a high performance, stable, regulated, transient‐free pure sine‐wave AC Power. • Full protection for overloading, short circuit and overheating. • Powerful micro‐computer integrated design provides better smart‐functions and control. • Advanced Input PFC control guarantees the PF performance and maximum energy efficiency. The wide input voltage working range minimizes battery usage and enhances battery utilization and life. • DC‐start function ensures the start‐up of UPS during power outages. • SNMP adapter slot represents the advanced upgrade solution in direct power management via Internet. SNMP Slot You may install the SNMP card into the SNMP slot on the rear panel of the UPS. The UPS may be connected to the network management system via the SNMP card. The installation should be performed by a qualified technician authorized by your local distributor. Insert the SNMP card into the SNMP slot as shown. ...
ROCPOWER – PRESTIGE ‐ user manual 14 CHAPTER 5 How the UPS Works When Utility is Normal – Figure 1 When the utility is normal, the utility LED lights up and the batteries are being charged. If the inverter was turned ON, and the output is normal, the inverter LED will also light up. Utility Failure and Recovery – Figures 2 and 3 When the utility is abnormal, the utility LED will dim and the batteries will stop charging. If the inverter was turned ON, Fig 1 the UPS will convert battery power for the output and the inverter LED will remain lit. If the inverter was turned OFF, the UPS will shut OFF completely. Figure 2 When the utility is back to normal, the UPS will return to Figure 1. When the utility fails, the batteries will drain gradually. When the battery energy is low, the “Bat. Low” LED will light up and the buzzer will beep twice a second before the UPS shuts OFF. The UPS will restart automatically when the utility is back to normal. Figure 3 Fig 2 Fig 3...
ROCPOWER – PRESTIGE ‐ user manual 15 Overload Condition – Figure 4 When the utility is normal, the loading of the UPS above 105% is considered an overload and the “Overload” LED will light up. If the UPS overload is between 105~120%, it will switch to Bypass Mode within 60 seconds. If the UPS overload is between 120%‐150%, it will switch to Bypass Mode in 10 seconds. If the UPS overload is over 150%, it will switch to Bypass Mode immediately. When in Bypass Mode, the utility LED, bypass LED and overload LED light up. When the overload condition is eliminated by reducing the load under 90%, the UPS will automatically switch back to Normal Mode. In Battery Fig 4 Mode, the overload will shut OFF the UPS output. Abnormal Output Condition – Figure 5 Output short‐circuit under Inverter Mode If the output load is short‐circuited under Inverter Mode, the UPS will turn OFF the output to prevent damage to the load. The fault LED lights up and the buzzer has a long beep. The UPS will lock the output and you will be required to manually restart the UPS after the short‐circuit is eliminated. To restart the UPS, push the Main switch on the front panel to the OFF position, then to the ON position. Output short‐circuit under Bypass Mode If the output load is short‐circuited under Bypass Mode, the input AC fuse will trip open to prevent damage to the output load. Use a new fuse with same rating after the short‐circuit is eliminated. Ensure that short‐circuit has been eliminated before restarting the UPS. ...
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ROCPOWER – PRESTIGE ‐ user manual 16 Overheating If the UPS overheats when the utility is normal, it will switch to Bypass Mode. The fault LED and bypass LED will light up and the UPS will switch to Inverter Mode after the overheating is eliminated. If it happens when the utility is abnormal, the buzzer will beep continuously and the fault LED will light up. The output of the UPS will also be shut OFF. Inverter Over‐current or Output Voltage Abnormal – Figure 6 If excessive inverter current or out of range voltage is detected by the UPS, it will switch to Bypass Mode when the utility is normal. The utility LED, bypass LED and fault LED will light up. If these two conditions occur when the utility is abnormal, the UPS will turn OFF the output and the fault LED will light up. Fig 6 ...
ROCPOWER – PRESTIGE ‐ user manual 17 CHAPTER 6 Troubleshooting When the UPS malfunctions during operation, you may check the list below for proper adjustment. Should the problem persist, please contact your local distributor for help. Situation Check Items Solution 1. Connect the AC input cord to wall receptacle. Utility LED is not ON and the AC input cord is loose or 2. Replace the AC fuse with UPS is on Battery Mode, AC input fuse is broken. one of the same rating. when the utility is normal. 3. If problem persists, please call for service. The UPS switches to Battery 1. Check if any power strip Mode then back to Utility is connected to the Mode, when the connected 1. Do not use power strip. UPS. device is turned ON. Or, the 2. Replace the wall receptacle. 2. Check for damage to the UPS switches back and forth wall receptacle. between battery and utility. UPS is overloaded. Please remove some load at the Overload LED lights up ...
ROCPOWER – PRESTIGE ‐ user manual 18 Situation Check Items Solution Battery is running out. Please proceed to immediately Battery Low LED lights up shutdown your load and applications, then recharge the batteries. Disconnect the output load immediately and turn on the UPS to see if the fault LED is Fault LED lights up still on. If not, your output load has probably been shorted. Otherwise, call for service. Disconnect the input power cord from the rear panel and System fails to backup when turn on the front switch to see the utility fails. if the UPS turns on. If not, call for service. UPS is normal but no output Check to see if all cords Check all outlets to see if they to load are properly connected. are properly connected. Immediately shut down the ...
ROCPOWER – PRESTIGE ‐ user manual 19 CHAPTER 7 Communication Hardware Installation Connect the male connector of RS‐232 cable to the UPS communication port. 1. Connect the female connector of RS‐232 cable to a dedicated RS232 port. If there is 2. only a DB25 connector on your PC, use a DB9‐DB25 adapter to convert it. Software Installation Please refer to the documents contained in the software CD‐ROM. ...
ROCPOWER – PRESTIGE ‐ user manual 20 CHAPTER 8 Specifications MODEL 1KVA 2KVA 3KVA INPUT Voltage (Vac) 80~140 or 160~280 Frequency (Hz) 50 / 60±5% (Auto Sensing) Phase Single Input Power Factor > 0.98 (Full Load) OUTPUT Voltage (Vac) 100/110/115/120 or 200/220/230/240 Capacity (VA/W) 1000/700 2000/1400 3000/2100 Wave Form Sine Wave, THD<3% (no load to full load) Voltage Regulation ±2% Frequency Stability ±0.5Hz (Free Running) Transient Response +/‐4% Under full load change and corrected within 60ms (ms) 1 Hz/Sec. Slew Rate: Inverter Free Running If Input Frequency ...
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ROCPOWER – PRESTIGE ‐ user manual 21 MODEL 1,000 VA 2,000 VA 3,000 VA PROTECTION 100%~120% delay 60 seconds before switching to bypass; Overload 120%~150% delay 10 seconds before switching to bypass; >150% immediately switch to bypass a) Inv. Mode: UPS shutdown and Cut the Output. Short Circuit b) Bypass Mode: AC Input fuse Breaks down. a) Utility Normal: Switch to Bypass. Overheat b) Utility Abnormal: Buzzer sounds continuously, Fault LED lights up then cut the output. High Voltage Switch to Backup Mode Trip‐Off ...
ROCPOWER – PRESTIGE ‐ user manual 22 Recycling the Used Battery Contact your local recycling or hazardous waste center for information on the proper disposal of the used batteries. ...
ROCPOWER – PRESTIGE ‐ user manual 23 CHAPTER 9 LIMITED WARRANTY This Limited Warranty is provided by Rocstorage, Inc. (hereinafter: Rocstor) for the Rocstor, Rocpower and Rocsecure lines of products. General Terms EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES ...
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ROCPOWER – PRESTIGE ‐ user manual 24 This Limited Warranty is provided by Rocstor for, Rocpower lines of products used in the ordinary course of your business. Descriptions, Drawings and Specifications Rocstor products will substantially conform to the descriptions, drawings and specifications published by Rocstor. However, the descriptions, drawings and specifications are not ...
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ROCPOWER – PRESTIGE ‐ user manual 25 Buyer’s Obligation under the Warranty The person requesting coverage under this warranty shall prove that he or she is the original purchaser and declares that the product has not been sold, leased, bartered or otherwise changed possession. The buyer must notify Rocstor and show proof of notification through any reasonable means of communication in which there is acknowledgment of receipt. See full street address, email ...
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ROCPOWER – PRESTIGE ‐ user manual 26 THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS. Limitation on the Use of Any Rocstor “Rocpower” Product The product you purchased was not designed for direct or indirect patient care and treatment. Do not use this product with any equipment used to directly or indirectly treat or care for a ...
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ROCPOWER – PRESTIGE ‐ user manual 27 After the first ninety (90) days, technical support for software that was either preinstalled by Rocstor on the Rocstor branded product or included with the Rocstor branded product at the time of your purchase or lease of the product is available for a fee. WARNING The individual user should take care to determine prior to use whether this device is suitable, adequate or safe for the use intended. Since individual applications are subject to great variation, the manufacturer “Rocstor” makes no representation or warranty as to the suitability or fitness of these devices for any specific application. Limited Warranty Period The limited warranty period for ROCPOWER UPS products is two (2) years Parts and Labor on the chassis and one (1) year Parts and Labor on the batteries, whether inside the chassis or provided separately. Rocstor warrants this equipment, when properly applied and operated ...
ROCPOWER – PRESTIGE ‐ user manual 28 Service Upgrades Rocstor offers extra coverage for your product. For information on service upgrades, visit www.Rocstor.com. Service upgrades purchased in one country are not transferable to another country. Manual – Disclaimer Revisions to this manual occur periodically. Please go to the Rocstor website, www.rocstor.com to obtain the most current version of the User Manual. Rocstor is not responsible for any errors or omissions or for the results obtained from the use of the information contained in this manual. All information in this manual is provided with no guarantee of completeness, accuracy, and without warranty of any kind, express or implied, including, but not limited to warranties of the completeness, accuracy, or currency of this information, nor its suitability for any particular purpose. TECHNICAL SUPPORT INFORMATION Technical Support All Rocstor products are backed by free telephone technical support for two (2) years from the date of purchase. Please register your product with Rocstor. To register, fill in the Limited ...
ROCPOWER – PRESTIGE ‐ user manual 30 Contact Information Corporate Headquarters 8130 Remmet Avenue Canoga Park, CA 91304‐4129 Office: +1 (818) 449‐2000 Fax: +1 (818) 884‐8777 Email: info@Rocstor.com Technical Support / RMA Tel: (888) 877‐7716 (USA and Canada) Tel: +1 (818) 449‐2000 (Domestic and Internationals) Fax: +1 (818) 884‐8777 Hours: 9:00 am ‐ 5:00 pm PST Mon ‐ Fri (excluding holidays) Email: support@Rocstor.com Sales Info Hours: 8:00 am ‐ 5:00 pm PST Mon ‐ Fri (excluding holidays) Email: sales@Rocstor.com Tel: (888) 877‐7716 Fax: (818) 884‐8777 Corporate, Government and Academic Customers Our Corporate Sales Team's goal is to help our U.S.A. and Canadian customers find a storage solution that best serves their needs. We will help you determine your best purchasing options. For more information please contact the appropriate department below or call us at +1 (888) 877‐7716 General sales information: sales@Rocstor.com Corporate sales information: corporate_sales@Rocstor.com Educational sales information: academic_sales@Rocstor.com Federal, State & Local government sales information: government_sales@Rocstor.com Resellers/Business Development/OEM Partners ...
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