ROCPOWER – FORTIS ‐ user manual 3 IMPORTANT SAFETY INSTRUCTIONS PLEASE, SAVE THESE INSTRUCTIONS This manual contains important instructions that should be followed during unpacking, installation and maintenance of the UPS and batteries. Important Notices • To ensure safety in all applications where a UPS is hard‐wired to the electrical supply, the connections between the UPS and the electrical supply should be made by a qualified electrical contractor. • Those UPS systems supplied with a factory input lead can be safely connected to the wall outlet by the purchaser. • The UPS has its own internal energy source (battery). Should the battery be switched on when no AC power is available, voltage will be at the output terminals. • Ensure that the AC utility outlet is correctly wired and grounded. • Ensure that the input voltage of the UPS matches the supply voltage. • Use a certified input power cable with the correct plugs and sockets that matches the voltage system. • Do not open the case as there are no serviceable parts inside. Opening the case will void the warranty. • Any attempt to repair the UPS unit by someone other than an authorized technician shall void the warranty. • To eliminate overheating of the UPS, keep all ventilation openings free from obstruction, and do not store anything on top of the UPS. Keep the UPS 8 inches (20 cm) away from the wall. •...
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ROCPOWER – FORTIS ‐ user manual 4 • Servicing of batteries should be performed or supervised by persons knowledgeable about batteries and the required precautions. Keep unauthorized personnel away from batteries. • When replacing batteries, replace with the same number and type. CAUTION – Do NOT dispose of battery or batteries in a fire. The battery may explode. CAUTION – Do NOT open or mutilate the battery or batteries. Released electrolyte is harmful to the skin and eyes. It may be toxic. CAUTION – Risk of Electric Shock – Do NOT remove the cover. There are no user serviceable parts. Refer servicing to qualified technicians. CAUTION – Risk of Electric Shock – The battery circuit is NOT isolated from AC. Hazardous voltage may exist between the battery terminals and ground. Test before touching. CAUTION – A battery can present a risk of electrical shock and high short circuit current. CAUTION – Keep children away from this product. CAUTION – HEALTH CARE – THE UPS IS NOT TO BE USED IN PATIENT CARE APPLICATIONS: The Rocpower product you purchased was not designed for direct or indirect patient care and treatment. DO NOT use this product with any equipment used to directly or indirectly treat or care for a patient. CAUTION – To prevent personal injury or property damage, do not carry or move the UPS by the handle or the front cover. CAUTION – The UPS is designed to be used with computer loads only. CAUTION – Do NOT connect a laser printer to the UPS outlets. The Following precautions should be observed when working on batteries: • Remove watches, rings, or other metal objects. • Use tools with insulated handles. • Wear rubber gloves and boots. • Do not lay tools or metal parts on top of batteries. • Disconnect charging source prior to connecting or disconnecting battery terminals. ...
ROCPOWER – FORTIS ‐ user manual 5 CHAPTER 1 Front Panel Explanations 1. Line LED ( ): Green LED is steady when the utility is normal. Green LED flashes and the buzzer sounds every three (3) seconds when there is a utility failure. Green LED flashes every three (3) seconds when the UPS is in charging mode. Green LED is steady and the buzzer sounds continuously when the UPS is overloaded. 2. Check Battery LED ( ): Red LED flashes and buzzer sounds every 0.5 seconds when the UPS battery is low. 3. Main Switch: Controls ON/OFF of the UPS when the utility is normal. Enables “DC‐Start” Function when the utility fails. (To enable DC‐Start, UPS load should be under 80%.) Note: Ensure that the computer connected to the UPS is switched ON before enabling the "DC‐Start" function. Do not add other computers or peripherals after DC‐Start function is activated. ...
ROCPOWER – FORTIS ‐ user manual 7 CHAPTER 2 Unpacking CAUTION: Please be careful when lifting the shipping container or the UPS. These items are heavy. Improper lifting or movement may cause personal injuries or property damage. • Take the UPS out of the packing material. Retain it for future use. • Inspect the UPS for any obvious damage. If damage exits, IMMEDIATELY contact the hipper. Place the UPS properly Check the Site Wiring Fault Indicator (115V only) Caution: If the site wiring faults indicator lights, get a qualified electrician to correct the building wiring. ...
ROCPOWER – FORTIS ‐ user manual 8 Storage Instruction For extended storage through moderate climate (‐15 to +30 °C / +5 to +86 °F), the batteries should be charged for 12 hours every six (6) months by plugging the UPS power cord into the wall outlet. Repeat this every three (3) months in a high temperature (+30 to +45 °C / +86 to +113 °F) environment. ...
ROCPOWER – FORTIS ‐ user manual 9 CHAPTER 3 Important Notice Plug the UPS onto the wall outlet and charge the UPS for over 8 hours after initial installation. Connect the loads Connect the UPS to the AC power outlet. Then plug the loads into the output connectors on the rear of the UPS. To use the UPS as a master ON/OFF switch, make sure that all of the loads are switched ON. Caution: Do not connect a laser printer to the UPS outlets. These UPS outlets provide battery power and surge protection to the equipment when the utility voltage is outside acceptable limits. Connect telephone / Network Surge protection Connect a single line telephone or a 10 base‐T / 100 base‐T network cable into the RJ‐45 / RJ‐11 telephone / network surge protection IN plug on the back of the UPS. Connect telephone cable (supplied) or network cabling (not supplied) from the OUT plug to a fax modem or network port. ...
ROCPOWER – FORTIS ‐ user manual 10 Connect Computer Interface Port (Optional) Connect the supplied interface cable to the 9‐pin computer interface port on the back of the UPS. Connect the other end to the computer. See software document for installation instructions. Operational Test Connect the UPS to the wall outlet. Push the Main Switch ON to see if the Green Line ( ) LED lights up. Connect your computer equipment to the UPS and then disconnect the UPS from the wall outlet. Check to see if the Line ( ) LED is flashing every three (3) seconds and if the alarm buzzer is beeping. The flashing and the alarm buzzer indicates the UPS is running only on the battery power. You may wish to save your open files and shut down your computer. Repeat the above when running applications on the computer. Ensure that the UPS is working properly to support continuous operation. ...
ROCPOWER – FORTIS ‐ user manual 11 CHAPTER 4 Replacing the Battery WARNING: Unplug the UPS from the electrical outlet BEFORE attempting to replace the battery. Note: Once the battery is disconnected, the loads are not protected from power outages. 1. Use a Phillips‐head screwdriver to remove the two front panel screws and slide down the panel. 2. Gently pull the battery out of the UPS. 3. Loosen the black wire from the negative (‐) terminal and red wire from the positive (+) terminal. 4. Connect the battery leads to the new battery. 5. Note: Small sparks at the battery connectors are normal during connection. 6. Slide the new battery into the UPS. 7. Close the front panel and fasten the two screws. 8. Dispose of the old battery properly at an appropriate recycling facility. ...
ROCPOWER – FORTIS ‐ user manual 12 CHAPTER 5 Troubleshooting When the UPS malfunctions during operation, check the list below for suggested solutions. If the problem cannot be resolved, contact your sales agent for help. Situation Check Items Solution AC power is normal but 'Line' Is the power switch ON? Press Main switch ON. LED is not ON. Is the fuse blown? Change fuses w/same Is the power cord loose? rating. Re‐connect the power cord properly. 'Line' LED flashes every second Battery voltage is too low Recharge the UPS for 24 hours. but no output Alarm buzzer beeps Check load status to see if the UPS Remove uncritical loads. continuously when the utility is overloaded. is normal. Alarm buzzer beeps for 10 Remove uncritical loads and seconds, then the UPS turns switch ON the UPS. OFF. No LEDs display on the front ...
ROCPOWER – FORTIS ‐ user manual 13 CHAPTER 6 LIMITED WARRANTY This Limited Warranty is provided by Rocstorage, Inc. (hereinafter: Rocstor) for the Rocstor, Rocpower and Rocsecure lines of products. General Terms EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES ...
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ROCPOWER – FORTIS ‐ user manual 14 This Limited Warranty is provided by Rocstor for Rocpower lines of products used in the ordinary course of your business. Descriptions, Drawings and Specifications Rocstor products will substantially conform to the descriptions, drawings and specifications published by Rocstor. However, the descriptions, drawings and specifications are not ...
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ROCPOWER – FORTIS ‐ user manual 15 Buyer’s Obligation under the Warranty The person requesting coverage under this warranty shall prove that he or she is the original purchaser and declares that the product has not been sold, leased, bartered or otherwise changed possession. The buyer must notify Rocstor and show proof of notification through any reasonable means of communication in which there is acknowledgment of receipt. See full street address, email ...
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ROCPOWER – FORTIS ‐ user manual 16 THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS. Limitation on the Use of Any Rocstor “Rocpower” Product The product you purchased was not designed for direct or indirect patient care and treatment. Do not use this product with any equipment used to directly or indirectly treat or care for a ...
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ROCPOWER – FORTIS ‐ user manual 17 After the first ninety (90) days, technical support for software that was either preinstalled by Rocstor on the Rocstor branded product or included with the Rocstor branded product at the time of your purchase or lease of the product is available for a fee. WARNING The individual user should take care to determine prior to use whether this device is suitable, adequate or safe for the use intended. Since individual applications are subject to great variation, the manufacturer “Rocstor” makes no representation or warranty as to the suitability or fitness of these devices for any specific application. Limited Warranty Period The limited warranty period for ROCPOWER UPS products is two (2) years Parts and Labor on the chassis and one (1) year Parts and Labor on the batteries, whether inside the chassis or provided separately. Rocstor warrants this equipment, when properly applied and operated ...
ROCPOWER – FORTIS ‐ user manual 18 Service Upgrades Rocstor offers extra coverage for your product. For information on service upgrades, visit www.Rocstor.com. Service upgrades purchased in one country are not transferable to another country. Manual – Disclaimer Revisions to this manual occur periodically. Please go to the Rocstor website, www.rocstor.com to obtain the most current version of the User Manual. Rocstor is not responsible for any errors or omissions or for the results obtained from the use of the information contained in this manual. All information in this manual is provided with no guarantee of completeness, accuracy, and without warranty of any kind, express or implied, including, but not limited to warranties of the completeness, accuracy, or currency of this information, nor its suitability for any particular purpose. TECHNICAL SUPPORT INFORMATION Technical Support All Rocstor products are backed by free telephone technical support for two (2) years from the date of purchase. Please register your product with Rocstor. To register, fill in the Limited ...
ROCPOWER – FORTIS ‐ user manual 20 Contact Information Corporate Headquarters 8130 Remmet Avenue Canoga Park, CA 91304‐4129 Office: +1 (818) 449‐2000 Fax: +1 (818) 884‐8777 Email: info@Rocstor.com Technical Support / RMA Tel: (888) 877‐7716 (USA and Canada) Tel: +1 (818) 449‐2000 (Domestic and Internationals) Fax: +1 (818) 884‐8777 Hours: 9:00 am ‐ 5:00 pm PST Mon ‐ Fri (excluding holidays) Email: support@Rocstor.com Sales Info Hours: 8:00 am ‐ 5:00 pm PST Mon ‐ Fri (excluding holidays) Email: sales@Rocstor.com Tel: (888) 877‐7716 Fax: (818) 884‐8777 Corporate, Government and Academic Customers Our Corporate Sales Team's goal is to help our U.S.A. and Canadian customers find a storage solution that best serves their needs. We will help you determine your best purchasing options. For more information please contact the appropriate department below or call us at +1 (888) 877‐7716 General sales information: sales@Rocstor.com Corporate sales information: corporate_sales@Rocstor.com Educational sales information: academic_sales@Rocstor.com Federal, State & Local government sales information: government_sales@Rocstor.com Resellers/Business Development/OEM Partners ...
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