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Troubleshooting
10 Troubleshooting
Help for Errors
This chapter provides assistance if you are not able to open the user in-
terface of your FRITZ!Box, if you are having problems with the WLAN
connection, or if you want to change the IP settings on your computer.
10.1 Errors Opening the User Interface
If an error message is returned when you open the user in-
terface, this can have various causes. Check the possible
causes and attempt to resolve the error.
Restarting the FRITZ!Box
The user interface cannot be opened or does not react.
Possible Cause
Inconsistencies within the FRITZ!Box.
Remedy
1.
Restart the FRITZ!Box.
Remove the power cable from the socket.
2.
Wait about five seconds before reconnecting to the
power supply.
3.
To make sure that the FRITZ!Box has finished restart-
ing, wait until the "Power/DSL" LED lights up and
stop flashing and, if you have switched on WLAN, the
"WLAN" LED stays lit as well. This ensures that the
FRITZ!Box restart has been completed.
4.
Try again to open the FRITZ!Box user interface by en-
tering
fritz.box
Checking the Cable Connections
The user interface of the FRITZ!Box does not appear in the
window of your web browser.
Possible Cause
The cable connections are not secure.
in the address field.
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