Find Your Model Number And Serial Number (Imei); Product And Safety Info; Network Services And Costs; Make An Emergency Call - Nokia Lumia 1020 User Manual

Find your model number and serial number (IMEI)

If you need to contact your care point or your service provider, you may need info such as the model number and the serial
number (IMEI). To see the info, tap
You can also find the info on your phone label, which is located under the SIM holder.
To open the SIM holder, push the SIM holder tool into the hole until the holder is released, and pull the holder out.
To see the phone label tray, put the SIM holder tool into the hole at the front end of the tray inside the SIM holder opening, and
pull the tray out.

Product and safety info

Network services and costs

You can only use your device on the LTE 700, 850, 1700/2100, 1900; WCDMA 850, 900, 1700/2100, 1900, 2100; and GSM 850,
900, 1800, 1900 MHz networks. Support for LTE networks may have been disabled on your device depending on your country or
service provider. You need a subscription with a service provider.
Using some features and downloading content require a network connection and may result in data costs. You may also need
to subscribe to some features.
Important: 4G/LTE might not be supported by your network service provider or by the service provider you are using
when traveling. In these cases, you may not be able to make or receive calls, send or receive messages or use mobile data
connections. To make sure your device works seamlessly when full 4G/LTE service is not available, it is recommended
that you change the highest connection speed from 4G to 3G. To do this, swipe left on the start screen, and tap
Settings > cellular+SIM. Switch Highest connection speed to 3G.
For more info, contact your network service provider.

Make an emergency call

Important: Connections in all conditions cannot be guaranteed. Never rely solely on any wireless phone for essential
communications like medical emergencies.
Before making the call:
• Switch the phone on.
• If the phone screen and keys are locked, unlock them.
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