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User Guide Nokia Lumia 1020 Issue 3.0 EN...
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Care. If you’re new to Windows Phone, check out the section for new Windows Phone users. Check out the support videos at www.youtube.com/NokiaSupportVideos. For info on Microsoft Mobile Service terms and Privacy policy, go to www.nokia.com/privacy. First start-up Your new phone comes with great features that are installed when you start your phone for the first time.
Remove the SIM card Photos and videos Switch the phone on Maps & navigation Charge your phone Switch location services on Transfer content to your Nokia Lumia Positioning methods Lock the keys and screen Internet Connect the headset Define internet connections...
For your safety Read these simple guidelines. Not following them may be dangerous or illegal. SWITCH OFF IN RESTRICTED AREAS Switch the device off when mobile phone use is not allowed or when it may cause interference or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or blasting areas.
Get started Get to grips with the basics, and have your phone up and running in no time. Keys and parts Explore the keys and parts of your new phone. SIM holder tool Micro-SIM holder Connector for headphones and loudspeakers (3.5 mm) Microphone Light sensor Front camera...
4. Push the holder back into your phone until it locks into place. Remove the SIM card Got a new SIM card? Learn how to remove the previous card from your phone. 1. Switch your phone off. 2. Unlock and pull out the holder. 3.
Switch the phone off Press and hold the power key, and drag the lock screen down. Charge your phone Learn how to charge your phone. Charge your phone with a USB charger Your battery has been partially charged at the factory, but you may need to recharge it before you can switch the phone on for the first time.
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1. First connect the USB cable to the charger, and plug the charger into a wall outlet, then connect the micro-USB end of the cable to your phone. 2. When the battery is full, disconnect the charger from the phone, then from the wall outlet. You don't need to charge the battery for a specific length of time, and you can use the phone while it's charging.
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Not all phone models fit in all chargers. You need a Nokia wireless charging cover CC-3066, marked with the Qi logo inside the cover, for wireless charging to work. The cover may be included in the sales box, or it may be sold separately.
Unauthorised battery replacement may invalidate your warranty. Transfer content to your Nokia Lumia Learn how to transfer content to your Nokia Lumia. Transfer content to your new Nokia Lumia Got a new phone and don’t want to lose your photos, videos, and other important stuff you have on your old phone? There are nifty ways to transfer content to your new phone.
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Nokia Lumia is your Microsoft account. If you don't have a Microsoft account set up on your new Nokia Lumia yet, on the start screen, swipe down from the top of the screen, tap ALL SETTINGS > email+accounts > add an account, and create a Microsoft account following the instructions shown on the screen.
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Settings > backup. Your contacts and calendar are backed up automatically to your Microsoft account. 2. On your new Nokia Lumia, sign in to your Microsoft account. Your contacts, calendar, and text messages are automatically transferred to your new Nokia Lumia.
Tip: Your Nokia phone doesn’t support Nokia Suite? Or want to transfer other content, such as your videos? You can also connect your phone to your computer and drag and drop the files you want to transfer onto your computer. If you have the OneDrive desktop app, drag and drop the files straight to the OneDrive folder for automatic upload.
Tip: Instead of pressing the power key, you can also double-tap the screen if double-tap is switched on. To switch on double-tap, on the start screen, swipe down from the top of the screen, tap ALL SETTINGS > touch, and switch Wake up to On Set the keys and screen to lock automatically On the start screen, swipe down from the top of the screen, tap ALL SETTINGS >...
those approved for use with this device, to the audio connector, pay special attention to volume levels. Antenna locations Learn where the antennas are located on your phone to get the best possible performance. Avoid touching the antenna area while the antenna is in use. Contact with antennas affects the communication quality and may reduce battery life due to higher power level during operation.
Basics Learn how to get the most out of your new phone. Get to know your phone Your phone has two views, start screen and apps menu. To switch between the views, simply swipe left or right. Start screen: The animated live tiles show your missed calls and received messages, the latest news and weather forecasts, and more.
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This feature is not available in all languages. For info on the supported languages, go to www.windowsphone.com. Use the touch screen Explore your phone with a tap, swipe, or drag. 1. To use your phone, simply tap or tap and hold the touch screen. 2.
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Swipe Place your finger on the screen, and slide your finger in the direction you want. Example: Swipe left or right between the start screen and the apps menu, or between different views in the hubs. To quickly scroll through a long list or menu, slide your finger quickly in a flicking motion up or down the screen, and lift your finger.
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Zoom in or out Place 2 fingers on an item, such as a map, photo, or web page, and slide your fingers apart or together. Important: Avoid scratching the touch screen. Tip: The screen rotates automatically when you turn the phone 90 degrees. To lock the screen in its current orientation, on the start screen, swipe down from the top of the screen, and tap ALL SETTINGS >...
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To see all apps on your phone, on the start screen, simply swipe left. To return to the start screen, swipe right. Tip: To find an app quickly, tap any letter in the apps menu, and in the following menu, tap the first letter or character for the app you want.
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In this screen, you can: • See your missed calls and recent unread mails and messages • Check any notifications, such as available app updates in Store • Open apps • Check for WiFi networks, and connect to them • Quickly jump to settings 2.
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Do not connect products that create an output signal, as this may damage the device. Do not connect any voltage source to the audio connector. If you connect an external device or headset, other than those approved for use with this device, to the audio connector, pay special attention to volume levels.
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Use your phone with a TTY/TDD Switch TTY/TDD to full. The available TTY/TDD modes may vary depending on your network service provider. Use your phone in flight mode In places where you don't want to make or receive calls, you can still access your music, videos, and offline games if you switch flight mode on.
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Flight mode is switched on. Your phone is roaming outside your home mobile network. Mobile data connection Single letters, combinations of letters, or combinations of letters and numbers show the type of mobile network to which you're connected. Icons that show the network connection type may vary between regions and network service providers.
Call forwarding Your calls are forwarded to another number or your voice mailbox. Location An app or service is using your location info. Accounts Learn about the different accounts on your phone and what you can do with them. Microsoft account With a Microsoft account, you can access Microsoft services with a single username and password on your computer or phone.
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1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > email +accounts > add an account. 2. Tap Microsoft account. 3. Create your Microsoft account, or sign in with your existing username and password, and follow the instructions shown on your phone.
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With OneDrive, you can access your photos, documents, and more from your phone, tablet, or computer. Depending on the app, you can even continue working on a document right from where you left it earlier. There are several places where you can access your stuff on OneDrive. You can save photos to OneDrive in the Photos hub, or manage your office documents in the Office hub.
Nokia account Your Nokia account is the key to Nokia services. With your Nokia account, you can, for example: • Access Nokia services with a single username and password on your computer or phone • Sync your favourites in Maps •...
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Personalise the start screen Would you like to change the way the start screen looks? You can choose your background photo, pin your favourite apps and much more to the start screen, or change the tile size and layout as you like.
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To unpin the tile, tap and hold the tile, and tap Pin an app Swipe left to go to the apps menu, tap and hold the app, and tap pin to start. Pin a contact People, tap and hold the contact, and tap pin to start. When you pin contacts, their feed updates are shown on the tile, and you can call them directly from the start screen.
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Change the Glance screen settings To save power, your screen goes on standby when you’re not using your phone actively. With Glance screen, you can easily check the time even when your screen times out. 1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > glance. 2.
Go to your own start screen Press the power key twice, and swipe up on your own lock screen. If you've set a password, type it in. Go back to the kid's start screen On your own lock screen, swipe left, and on the kid's lock screen, swipe up. Switch the kid's start screen off On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS, and switch kid's corner to Off...
2. Tap Photos > albums > Screenshots. 3. Tap and hold the screenshot you want to send, and tap share..Extend battery life Get the most out of your phone while getting the battery life you need. There are steps you can take to save power on your phone.
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• Change the glance settings. To shortly see the time and your notifications when moving your phone, on the start screen, swipe down from the top of the screen, tap ALL SETTINGS > glance , and switch Glance screen to peek. To switch glance off, switch Glance screen to off.
• If you're listening to music or otherwise using your phone, but don't want to make or receive calls, switch flight mode on. On the start screen, swipe down from the top of the screen, tap ALL SETTINGS > flight mode, and switch Status to On Check battery use To check which apps have been eating up your battery life, on the start screen, swipe left, tap Battery...
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Tap a text box. Character keys Shift key Numbers and symbols key Language key Smiley key Space key Enter key Backspace key The keyboard layout can vary in different apps and languages. The language key is only shown when more than one language is selected. The example shows the English keyboard.
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Tip: To quickly type in a number or special character, while holding the numbers and symbol key, slide your finger to the character, and lift your finger. Copy or paste text Tap a word, drag the circles before and after the word to highlight the section you want to copy, and .
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Use keyboard word suggestions Your phone suggests words as you write, to help you write quickly and more accurately. Word suggestions are available in several languages. When you start writing a word, your phone suggests possible words. When the word you want is shown in the suggestion bar, select the word.
Switch word suggestions off On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > keyboard.Tap your language keyboard, and clear the Suggest text check box. Add writing languages You can add several writing languages to your keyboard and switch between the languages when writing.
Translate or search for text on the web Point the camera at the text, tap scan text and the words you want, and tap translate or search. This feature may not be available in all languages. Clock and calendar Keep track of time – learn how to use your phone as a clock, as well as an alarm clock, and how to keep your appointments, tasks, and schedules up to date.
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Snooze an alarm Don't want to get up just yet? When an alarm sounds, you can snooze the alarm for 10 minutes. When the alarm sounds, tap snooze. Update the time and date automatically You can set your phone to update the time, date, and time zone automatically. Automatic update is a network service and may not be available depending on your region or network service provider.
You can send meeting invitations to contacts who have a mail address. Create an event on another calendar By default, your events go to your Microsoft account calendar. If you have, for example, a shared calendar with your family, you can create and share the event instantly. To change the calendar when creating the event, tap more details >...
1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > mobile+SIM. 2. Tap the SIM. 3. Tap SIM applications. Store Make your phone your own with more apps, games, and other items, some of which are free of charge. Browse Store to find the latest content for you and your phone.
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Using services or downloading content, including free items, may cause the transfer of large amounts of data, which may result in data costs. Browse Store Check out the latest and most downloaded apps, games, and other items recommended for you and your phone.
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Tip: You can also use your computer to browse Windows Phone Store and download content to your phone. Go to www.windowsphone.com, and browse or search for apps and games. View your ongoing downloads While an item is downloading, you can continue to browse Store for other content and add items to be downloaded.
People & messaging Contact your friends and family, and share your files, such as photos, using your phone. Stay tuned with the latest updates to your social networking services even when on the go. Calls Want to make calls on your new phone and talk to your friends? Read on and you'll learn how. Call a contact Calling your friends is quick and easy when you've saved them as contacts in your phone.
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Make a video call with Skype Swipe to people, tap the contact you want to call, and tap If your phone does not have a front camera, you can use the main camera for video calls. Use speed dial to call your favourite contacts Call your most important contacts quickly with speed dial.
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1. Make a call to the first person. 2. To make a call to another person, press , and make the call in the normal way. 3. When the new call is answered, tap . Add another person to the call , call another person, and tap .
2. Tap . If asked, type in the voice mail password you received from your network service provider. 3. You can listen or reply to voice mail messages, delete them, or record a greeting message. For the availability of the voice mailbox service, and for info on setting up how long before calls are forwarded, contact your network service provider.
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Go to contacts to see your friends’ contact info from every account you have signed into. You can organise the list the way you like by filtering it by account or hiding the contacts without phone numbers. Your own contact card is also here. Check out what's new to see your friends’...
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Save a number from a received message Have you received a message from a person whose phone number is not yet saved in your People hub? You can easily save the number in a new or existing contacts list entry. 1.
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Tip: If you have an older Windows Phone device, or have previously backed up your contacts in your Microsoft Account, you can also add your account to your phone, and import the contacts to your phone straight from the service. Your old phone needs to support Bluetooth.
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Create, edit, or delete a contact group You can create contact groups to send a message to several people at the same time, or to see social updates from just group members. For example, you can add family members to the same group and reach them quickly with the same message.
4. Touch your friend's phone with your phone. The other phone must support NFC. For more info, see the user guide of the other phone. This feature may not be compatible with all phones that support NFC. Social networks Want to keep in touch with your friends? You can set up social networking services on your phone. Social networking services on your phone keep you connected.
Important: Before sharing your location, consider carefully with whom you are sharing. Check the privacy settings of the social networking service you are using, as you might share your location with a large group of people. Change your profile photo When you set up your Microsoft account or a social networking service on your phone, your profile photo from one of these services becomes your contact card photo on your phone.
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Only compatible devices can receive and show multimedia messages. Messages may look different in different devices. Forward a message In threads, tap a conversation, tap and hold the message you want to forward, and tap forward. Before forwarding the message, you can edit what's written or add or remove attachments. Read a message You can see on the start screen when you've received a message.
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Reply to a message Don't keep your friend waiting – reply to the message straight away. 1. Tap Messaging. 2. In threads, tap the conversation containing the message. 3. Tap the message box, and write your message. 4. Tap Forward a message In threads, tap a conversation, tap and hold the message you want to forward, and tap forward.
Your phone may ask you about using your location. You need to allow it to use this feature. 1. When writing a text message, tap > my location. Sending a message with an attachment may be more expensive than sending a normal text message. For more info, contact your service provider.
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On the start screen, tap To send and receive mail, you must be connected to the internet. Add a mailbox Do you use different mail addresses for business and leisure? You can add several mailboxes to your phone. To set up mail in your phone, you must be connected to the internet. If you didn't sign in to your Microsoft account during the first start-up, you can do it now.
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Exchange Would you like to have your work mail, contacts, and calendar at hand, whether you are sitting by your computer or on the go with your phone? You can sync the important content between your phone and a Microsoft Exchange server. Exchange can be set up only if your company has a Microsoft Exchange server.
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Send mail Don't let your mails pile up. Use your phone to read and write mails on the go. 1. On the start screen, tap 2. Tap and an account, if you have linked inboxes. 3. To add a recipient from your contacts list, tap , or start writing a name.
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Tip: If a mail contains a web address, tap it to go to the website. Read mail in a conversation In your mailbox, tap the conversation that includes the mail, and tap the mail. A conversation with unread mail is marked in a different colour. Save an attachment With the mail open, tap the attachment, such as a photo, and it downloads to your phone.
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Delete one mail Open the mail, and tap View mails separately Mails are grouped by title in conversations. A conversation also includes your replies. If you'd like to view all your mails separately, you can switch the conversations feature off. 1.
You can upload your photos to OneDrive for easy access from your phone, tablet, or computer. Change the default camera You can change the default camera app from Nokia Camera to Microsoft Camera – whichever you prefer. 1. On the start screen, swipe down from the top of the screen, tap ALL SETTINGS, swipe to applications, and tap photos+camera.
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The original full-resolution photo stays intact, and the reframed photo can be shared. The reframed photo is saved in Photos. The full-resolution photo can only be viewed in Nokia Camera. Outside Nokia Camera, an easy-to-share version of the photo is used.
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> settings, and switch Framing grids to, for example, golden ratio or rule of thirds. 3. To take the photo, tap Nokia Camera tips Want to take full advantage of Nokia Camera? Take a look at these tips and learn more about your high-resolution camera. •...
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Take better photos with smart sequence mode Want to take better photos of moving objects or take a group photo where everyone is at their best? Use smart sequence mode and snap superb photos. 1. On the start screen, swipe down from the top of the screen, and tap 2.
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1. Take a photo using smart sequence mode Tip: You don't need to follow the moving object when taking the photo. Just keep the camera still. 2. Tap the round thumbnail next to 3. Swipe up to ACTION SHOT, and tap the photo. 4.
Would you like to make your camera even better and find new fun ways to take great photos? Download camera lenses apps from Store. 1. Tap Nokia Camera. 2. Tap > lenses... > find more lenses, and follow the instructions.
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To find your photos and videos easily, mark your favourites, or organise them into albums. View photos Relive those important moments – view the photos on your phone. Tap Photos. 1. To view a photo you've taken, tap Camera Roll and the photo. 2.
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Upload photos and videos to the web Want to upload your photos and videos to a social networking service for your friends and family to see? You can do that directly from the Photos hub. 1. Tap Photos, and browse to a photo or video. 2.
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Have you taken photos with your phone that you'd like to copy to your computer? Use your computer's file manager to copy or move your photos. If your computer is a Mac, install the Nokia Photo Transfer for Mac app from www.nokia.com. 1. Connect your phone to a compatible computer with a compatible USB cable.
Maps & navigation Explore what’s out there and how to get there. Switch location services on Use map apps to find out where you are, and save your location to the photos you take. Apps can use your location info to offer you a wider variety of services. 1.
Internet Learn how to create wireless connections and browse the web while keeping your data costs down. Define internet connections Does your network service provider charge you a fixed fee for data transfer or on a pay-as-you-use basis? Change the WiFi and mobile data settings to reduce your data costs while roaming and at home. Important: Use encryption to increase the security of your WiFi connection.
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Tip: To quickly write a web address suffix such as .org, tap and hold the suffix key on the keyboard, and tap the suffix you want. 4. Tap Tip: To search the internet, write a search word in the address bar, and tap Zoom in or out Place 2 fingers on the screen, and slide your fingers apart or together.
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Switch to the reading view on the address bar. To set the font size for the reading view, tap > settings > advanced settings > Reading view font size. Tip: To learn more about the browser settings and what they do, tap the link at the bottom of the screen.
Delete an individual item in your browsing history > recent > , the item you want to delete, and Search the web Explore the web and the outside world with Bing search. You can use the keyboard or your voice to write your search words.
Entertainment Having a spare moment and in need of entertainment? Learn how to watch videos, listen to your favourite music, and play games. Watch and listen You can use your phone to watch videos and listen to music and podcasts while on the move. Play music Listen to your favourite music wherever you are.
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With a wireless speaker, you can listen to music in high audio quality without any cables. Nokia wireless speakers are sold separately. The availability of accessories varies by region. 1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > NFC.
1. On the start screen of your phone, swipe left, and tap Nokia Beamer. 2. To share on a nearby screen, go to beam.nokia.com on the target screen. In the Nokia Beamer app, tap Share nearby, and scan the QR code with your phone.
Listen to the radio Enjoy your favourite FM radio stations on the go. To listen to the radio, you need to connect a compatible headset to the device. The headset acts as an antenna. The headset may be sold separately. On the start screen, swipe left, and tap FM Radio.
To learn more about using MixRadio, on your phone, tap MixRadio, swipe left, and tap This service may not be available in all regions. Downloading and streaming music and other content may involve transfer of large amounts of data through your service provider’s network. For info about data transmission charges, contact your network service provider.
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Get new games Head to games store to download and install new games on your phone. 1. On the start screen, swipe left, and tap games > games store. 2. Browse the selection, and tap the game you want. 3. To download a free game, tap install. 4.
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Tip: When signed in to your Xbox account, you can receive invitations from your friends to play a game. If you don't have the game, but it is available in your area in games store, you can either download a trial version or buy it right away. Resume playing a game When you return to a game, there may be a resume icon in the game itself.
Office Keep yourself organised. Learn how to use the calendar and the Microsoft Office apps. Microsoft Office Mobile Microsoft Office Mobile is your office away from the office. Go to the Office hub to create and edit Word documents and Excel workbooks, open and view PowerPoint slide shows, and share documents using SharePoint.
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Create a new document Swipe to recent, and tap Search for text in a document Tap the Word file and Add a comment > Format text Tap the Word file and > Highlight text Tap the Word file and > , and select the highlight colour.
Work with PowerPoint Mobile Add the finishing touches to your presentation en route to your meeting with Microsoft PowerPoint Mobile. 1. Tap Office, swipe to places, and tap the location of the PowerPoint file you want to view. 2. Tap a PowerPoint file, and turn your phone to landscape mode. 3.
7. To save the changes, press If you have a Microsoft account set up on your phone, your changes are saved and synced to your default Personal (Web) notebook on OneDrive. Otherwise, your changes are saved on your phone. Send a note in a mail Tap a note and >...
Tips for business users Use your phone efficiently at work. For more info on Microsoft Mobile’s offering for businesses, go to Nokia Expert Centre at https:// expertcentre.nokia.com. Work with mail and calendar on your phone and PC You can use different mail addresses for business and leisure. You can add several mailboxes to your phone and use the same mail account both on your phone and on your PC, be it Outlook, Office 365, or any other mail account.
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On the start screen, swipe down from the top of the screen, tap ALL SETTINGS > VPN, and switch Status to On 1. To add a VPN profile, tap 2. Switch Connect automatically to On 3. Write the profile info as instructed by your company IT administrator. Your phone automatically connects to the VPN when it is required.
Phone management & connectivity Take care of your phone and its contents. Learn how to connect to accessories and networks, transfer files, create backups, lock your phone, and keep the software up to date. Update your phone software Stay in step with the beat – update your phone software and apps wirelessly to get new and enhanced features for your phone.
Tip: Check Store for app updates. After the update, check the Nokia Care app or support pages for your new user guide. Switch off automatic update downloading If you want to keep tight control of your data costs while roaming, you can switch off automatic update downloading.
1. Switch WiFi networking to On 2. Select the connection you want to use. WiFi positioning improves positioning accuracy when satellite signals are not available, especially when you are indoors or between tall buildings. Note: Using WiFi may be restricted in some countries. For example, in the EU, you are only allowed to use 5150–5350 MHz WiFi indoors, and in the USA and Canada, you are only allowed to use 5.15–5.25 GHz WiFi indoors.
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1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > NFC. 2. Switch Tap to share to On Tip: Before using NFC, make sure the screen and keys are unlocked. Enable NFC payments On the start screen, swipe down from the top of the screen, tap ALL SETTINGS >...
Pay with your phone Forgot your wallet or purse at home? Not a problem – you can pay with your phone or use it as a ticket, if supported by your network service provider. This feature may not be available for all regions. For info on availability, contact your network service provider.
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Paired devices can connect to your phone when Bluetooth is switched on. Other devices can detect your phone only if the Bluetooth settings view is open. Do not pair with or accept connection requests from an unknown device. This helps to protect your phone from harmful content.
Change your device name You can change your phone's device name to make it easy to identify when connecting to other devices with Bluetooth. 1. Use a compatible USB cable to connect your phone to a computer running Windows. 2. Find your phone on your computer's Windows Explorer screen. 3.
Tip: If your computer is a Mac, install the Windows Phone app from the Mac App Store. If you want to transfer your photos to a Mac, it is recommended that you use the Nokia Photo Transfer for Mac app, which you can download from www.nokia.com.
Windows Windows Windows Nokia Windows Phone app Phone app Phone app Photo Explorer for Mac Transfer desktop for Mac (photos and videos only) Windows 8 and later Windows 8 RT Windows 7 Windows Vista/XP Security Learn how to protect your phone, and to keep your data secure.
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Additional charges may apply, and all the personal data on your phone may be deleted. For more info, contact Nokia Care or your phone dealer. Unlock your phone Press the power key, drag the lock screen up, and type in your security code.
2. Sign in with the same Microsoft account as on your phone. 3. Select find my phone. You can: • Locate your phone on a map • Make your phone ring, even if silent mode is switched on • Lock your phone, and set it to show a message, so it can be returned to you •...
To help you get the most out of your phone, there's a user guide in your phone with additional instructions. On the start screen, swipe left, and tap Nokia Care. You can also go to www.nokia.com/support, where you can find: • Troubleshooting info •...
Find your model number and serial number (IMEI) If you need to contact Nokia Care or your service provider, you may need info such as the model number and the serial number (IMEI). To see the info, tap Settings > about.
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Do not dispose of these products as unsorted municipal waste: take them for recycling. For info on your nearest recycling point, check with your local waste authority, or go to www.nokia.com/support. For more info on the environmental attributes of your device, see www.nokia.com/ecoprofile.
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About Digital Rights Management When using this device, obey all laws and respect local customs, privacy and legitimate rights of others, including copyrights. Copyright protection may prevent you from copying, modifying, or transferring photos, music, and other content. Digital rights management (DRM) protected content comes with an associated licence that defines your rights to use the content. With this device you can access content protected with PlayReady.
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Dolby and the double-D symbol are trademarks of Dolby Laboratories. This product is licensed under the MPEG-4 Visual Patent Portfolio License (i) for personal and noncommercial use in connection with information which has been encoded in compliance with the MPEG-4 Visual Standard by a consumer engaged in a personal and noncommercial activity and (ii) for use in connection with MPEG-4 video provided by a licensed video provider.