Yealink W52P User Manual
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Yealink W52P User Manual

Yealink W52P User Manual

Yealink w52p ip dect phone user guide
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  • Page 2 Copyright © 2013 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help. Note: Changes or modifications not expressly approved by Yealink Network Technology Co., Ltd could void the user's authority to operate the equipment.
  • Page 4 This telephone is compliant with the DECT 6.0 standard which operates in the 1.92GHz to 1.93GHz frequency range. Installation of this equipment is subject to notification and coordination with UTAM. Any relocation of this equipment must be coordinated through and approved by UTAM.
  • Page 5 GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded from Yealink web site:...

  • Page 7: About This Guide

    W52P IP DECT phone. If this is your first time using the W52P IP DECT phone, we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide. Documents are available for downloading at: http://www.yealink.com/SupportDownloadfiles_detail.aspx?CateId=308&flag=142.
  • Page 8 User Guide W52P IP DECT Phone viii...

  • Page 9: Table Of Contents

    In This Guide........................vii Table of Contents ..............ix Getting Started ..............1 Packaging Contents ......................1 Connecting the W52P Base Station ................. 3 Setting up the W52P/W52H Handset................5 Setting up the Charger Cradle..................5 Charging the Handset ..................... 6 Overview ................7...
  • Page 10 User Guide W52P IP DECT Phone Handset Name ....................... 22 Language ........................22 Ring Tones........................22 Advisory Tones ....................... 23 Backlight ......................... 23 Screen Saver ........................24 Color Schemes ....................... 24 Keypad Light ........................24 Notification Light ......................24 Date and Time ....................... 25 Shortcuts .........................

  • Page 11: Table Of Contents

    Table of Contents Call Mute ........................48 Call Hold/Resume ......................49 Call Waiting ........................49 Do Not Disturb (DND) ....................50 Call Forward........................50 Call Transfer ........................51 Conference Call ......................52 Anonymous Call ......................53 Anonymous Call Rejection ..................... 54 Voice Mail ........................
  • Page 12 User Guide W52P IP DECT Phone...

  • Page 13: Getting Started

    Charging the Handset  If you require additional information or assistance with your new phone, contact your system administrator. The following components are included in your W52P/W52H IP DECT phone package: W52P Package W52H Package 1 base station 1 handset ...
  • Page 14 User Guide W52P IP DECT Phone W52P/W52H Handset  Charger Cradle  Power Adapter  Two Rechargeable Batteries ...
  • Page 15 Getting Started Ethernet Cable  Belt Clip  Quick Installation Guide & Quick Reference Guide  CD-ROM  Check the list before installation. If you find anything missing, contact your system administrator. You have two options for power and network connection of the base station. Your system administrator will advise you which one to use.

  • Page 16: Power Over Ethernet

    User Guide W52P IP DECT Phone AC Power To connect the AC power: Connect the DC plug on the power adapter to the DC5V port on the base station and connect the other end of the power adapter into an electrical power outlet.
  • Page 17 The operating time of your handset depends on the capacity and age of the batteries and the way they are used. We recommend you use only the batteries that came with the handset or replacement batteries approved by Yealink technology: Sanyo NiMH 800 ...
  • Page 18 After setting up the handset and charger cradle, place the handset in the charger cradle. The original handset included in the W52P package is pre-registered to the base station. After charging, the handset is ready to use. Battery Charging Status...

  • Page 19: Overview

    Overview This chapter provides the overview of the W52P IP DECT phone. The topics include: Base Station Description  Handset Description  Displaying Information on LCD Screen  Icon Instructions  If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 20 Slow flashes green when the base station is during the ④ Power Indicator LED resetting process. Illuminates solid green when the base station is powered The main hardware components of the W52P/W52H handset are the LCD screen and the keypad.
  • Page 21 Overview Hardware component instructions of the W52P/W52H handset are: Item Description ① Earpiece Outputs audio during the earpiece call. Shows call information, handset status icons, prompt ② LCD Screen messages and so on. Label automatically to identity their context-sensitive ③...
  • Page 22 User Guide W52P IP DECT Phone The idle screen may be shown as below: Status Line Text Line Soft Key Line The LCD screen is divided into three parts: status line, text line and soft key line. The information shown in the status line: On hook (idle) —...
  • Page 23 Overview Icons appear on the LCD screen are described in the following table: Icon Description Anonymous Call Anonymous Call Rejection Missed Call Voice Mail Keypad Lock Silent Mode Do Not Disturb Call Forward Call Hold Call Mute Unassigned Outgoing Line Unusable Line Loudspeaker On Headset Mode On...
  • Page 24 User Guide W52P IP DECT Phone...

  • Page 25: Basic Operations

    If you require additional information or assistance with your new phone, contact your system administrator. You can register up to 5 handsets to one W52P base station. Each handset can be registered to 4 base stations. To register a handset manually: Long press on the base station.
  • Page 26 User Guide W52P IP DECT Phone The handset plays a warning tone and prompts the message “Handset Subscribed” on the LCD screen, which indicates the registration has finished. After successful registration, the internal handset number and handset name appear on the LCD screen.
  • Page 27 Basic Operations Enter the system PIN (default: 0000). Press the Done soft key. Press to select Static from the IP Address Type field. Enter the valid values in the IP Address, Subnet Mask, Default Gateway, Primary DNS and Secondary DNS fields. Press the Save soft key to accept the change.
  • Page 28 User Guide W52P IP DECT Phone Press to scroll through the list and view the specific information. To check the network status: Press to enter the main menu. Select ->System Status. The LCD screen displays the general information and the More… option.
  • Page 29 Basic Operations You can register up to 5 lines to one base station. The status of each registered line can be checked using the menu of the handset. To check the line status: Press to enter the main menu. Select ->Line Status.
  • Page 30 User Guide W52P IP DECT Phone You can lock the handset keypad to prevent keys from being accidentally pressed. To lock the keypad: Long press when the handset is idle until the LCD screen prompts the message “Keypad Locked, Press and hold „#‟ to unlock!”.

  • Page 31: Main Menu

    Basic Operations To switch the silent mode on: Long press until the LCD screen prompts the message “All Ring Tones Off”. The silent mode is on. The icon appears on the idle screen. To switch the silent mode off: Long press again until the LCD screen prompts the message “All Ring Tones On”.

  • Page 32: Submenu

    User Guide W52P IP DECT Phone The submenus display on the LCD screen and they are shown as a list. You can access features of the submenu by entering the submenu. To access features of a submenu: Press to highlight the desired submenu.

  • Page 33: Handset Name

    Phone Settings This chapter provides you with some instructions to change the settings of your phone. The topics include: Handset Name  Language  Ring Tones  Advisory Tones  Backlight  Screen Saver  Color Schemes  Keypad Light ...
  • Page 34 User Guide W52P IP DECT Phone The handset will be assigned a name by default if successfully registered to the base station. You can personalize the handset name. To rename the handset: Press to enter the main menu. Select ->Handset Name.
  • Page 35 Phone Settings You can also enter the menu ->Audio->Ring Tones->Volume, and press decrease/increase the ringer volume. Advisory tones are acoustic signals of your handset, which inform you of different actions and states. The following advisory tones can be configured independently of each other: Keypad Tone: plays when a user presses any key of the keypad.
  • Page 36 User Guide W52P IP DECT Phone You can enable the screen saver to protect the LCD screen if you do not use your handset for a long time. The screen saver of the handset is designed to protect your LCD screen by filling it with an analog clock.
  • Page 37 Phone Settings To configure the notification light: Press to enter the main menu. Select ->Display->Notification Light. Press to select the desired value from the Voice Mail field. If Enabled is selected, the message key LED flashes red when the handset receives a voice mail.
  • Page 38 User Guide W52P IP DECT Phone To configure the time format: Press to enter the main menu. Select ->Display->Time Format. Press to highlight the desired time format, and press the Change soft key. The radio box of the highlighted time format is marked. The time format that displays on the LCD screen will be changed accordingly.

  • Page 39: Local Directory

    Phone Settings This section provides the operating instructions for managing contacts. The topics include: Local Directory  Blacklist  Remote Phonebook  Network Directory  You can store the frequently used contacts in the handset‟s local directory, where names and numbers can be freely added, deleted and edited. This allows you to make calls without having to dial the number manually.
  • Page 40 User Guide W52P IP DECT Phone To enter a character: You can press the key which contains your desired character a certain number of times to enter the character. To switch the input method: Press The current input method is indicated on the top right-hand corner of the LCD screen.
  • Page 41 Phone Settings Press the Save soft key to accept the change or the Back soft key to cancel. Note When you add a contact, both the office number and the mobile number cannot be left blank at the same time. When the contact name is left blank, the handset sets the office number or the mobile number as the contact name.

  • Page 42: Call History Management

    User Guide W52P IP DECT Phone To search for contacts in the local directory: Press to enter the main menu. Select Enter a few continuous characters of the desired contact name or number using the keypad. The contact whose name or number matches the search will appear on the LCD screen after a timeout or when the Search soft key is pressed.
  • Page 43 Phone Settings To delete an entry from the blacklist: Press to enter the main menu. Select ->Telephony->Caller Blacklist. Press to highlight the desired entry. Press the Options soft key, and select Delete. The selected entry will be deleted successfully. To delete all entries from the blacklist: Press to enter the main menu.
  • Page 44 User Guide W52P IP DECT Phone To place a call from the corporate directory: Press to enter the main menu. Select Press to highlight the name of your corporate directory, and press the Enter soft key. Select the desired contact from the corporate directory.
  • Page 45 Phone Settings Select ->Network Dir. Press to highlight the desired group, and press the Enter soft key. The handset connects to load the network directory, and then displays the desired network contact list on the LCD screen. To place a call from the network directory: Press to enter the main menu.
  • Page 46 User Guide W52P IP DECT Phone and Accepted Calls. Press to highlight the desired list, and press the OK soft key. The LCD screen displays all entries of the selected list. Press to highlight the desired entry, and press the View soft key.

  • Page 47: Network Call Log

    Phone Settings To place a call from the call history: Press the History soft key when the handset is idle. The LCD screen displays 4 call history lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls. Press to highlight the desired list, and press the OK soft key. The LCD screen displays all entries of the selected list.

  • Page 48: Replace Rule

    User Guide W52P IP DECT Phone Calls and Accepted Calls. Press to highlight the desired list, and press the OK soft key. The LCD screen displays all entries of the selected list. Press to highlight the desired entry. Press Dial plan is a string of characters that governs the way your handset processes the inputs received from your handset keypad.
  • Page 49 Phone Settings You can configure one or more replace rules to remove the specified string and replace it with another string. You can configure a pattern with wildcards (refer to the expression syntax in the table above), so that any string that matches the pattern will be replaced. This feature is convenient for you to dial out a long number.
  • Page 50 User Guide W52P IP DECT Phone To configure the area code via web user interface: Click on Phone->Dial Plan->Area Code. Enter the desired values in the Code, Minimum Length (1-15) and Maximum Length (1-15) fields. Enter the desired line ID in the Account field or leave it blank.

  • Page 51: Incoming Lines

    Phone Settings After the handset is registered to the base station, you can assign one or more outgoing lines for the handset. The handset can only use the assigned outgoing line(s) to place calls. When multiple outgoing lines are assigned to the handset, the handset uses the first line as the default outgoing line.

  • Page 52: Speed Dial

    User Guide W52P IP DECT Phone Speed dial allows you to perform single-digit dialing to predefined numbers. This feature is particular useful to users who dial certain numbers on regular basis. A maximum of 8 speed dial numbers are allowed.

  • Page 53: Auto Answer

    Phone Settings To place a call using the speed dial key: Long press the speed dial key (digit key) when the handset is idle. The number assigned to this speed dial key is dialed out. When the auto answer feature is enabled, you can simply answer the incoming calls by lifting the handset from the charger cradle without having to press the off-hook key.

  • Page 54: Handset Reset

    User Guide W52P IP DECT Phone You can reset any individual settings that you have made on the handset. Resetting your handset will not affect the entries of the directory, the call history, the voice mail and the handset‟s registration to the base station. But you need to note that other customized settings on the handset will be reset to factory settings after resetting.

  • Page 55: Auto Provision

    Phone Settings To trigger the auto provisioning: Press to enter the main menu. Select ->System Settings->Auto Provision. Enter the system PIN (default: 0000) and press the Done soft key. Enter the valid value in the Username field and press the OK soft key. Enter the valid value in the Password field and press the OK soft key.
  • Page 56 User Guide W52P IP DECT Phone Press the Change soft key to check or uncheck the Eco Mode checkbox. If the Eco Mode checkbox is checked, the eco mode is enabled. The color of the signal strength indicator on the idle screen will change from white to green.

  • Page 57: Call Features

    Call Features The W52P IP DECT phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place internal and external calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 58 User Guide W52P IP DECT Phone the currently used audio devices (earpiece, headset or loudspeaker). The call duration displays on the LCD screen while the call is in progress. You can make free internal calls between the handsets registered to the same base station.
  • Page 59 Call Features To place a new call during an active call: You can have at most two calls on your handset. Press the Ext.Call soft key. The active call is placed on hold. Enter the desired number in the Call To field using the keypad. Press to dial out.
  • Page 60 User Guide W52P IP DECT Phone To end a call: Do one of the following: Press Place the handset in the charger cradle. The redial number list stores the twenty last dialed phone numbers. When the memory of the redial number list is full, the handset will automatically erase the oldest dialed number when a new number is dialed.
  • Page 61 Call Features To un-mute a call: Press again. icon disappears from the LCD screen. You can place an active call on hold. At any time, at most one active call can be in progress on your handset. Another call can be answered and made while placing the original call on hold.
  • Page 62 User Guide W52P IP DECT Phone Press to select the desired value from the Tone field. Press the Save soft key to accept the change or the Back soft key to cancel. Note The call waiting tone works only if the call waiting feature is enabled.
  • Page 63 Call Features To enable the call forward feature for a specific line: Press to enter the main menu. Select ->Call Forward. The LCD screen displays the incoming lines currently assigned to the handset. Press to highlight the desired line, and press the OK soft key. Press to highlight the desired forwarding type, and press the OK soft key.
  • Page 64 User Guide W52P IP DECT Phone To perform a semi-attended transfer: Press the Options soft key during a call, and select Transfer. Do one of the following: Enter the number or select the handset you want to transfer the call to.
  • Page 65 Call Features Press the Directory soft key, and select the desired contact. Press the Call soft key. If both the office number and the mobile number of the contact are stored, select the desired number and press or the OK soft key to dial out. When the second party answers the call, you can consult with him or her before adding to the conference.
  • Page 66 User Guide W52P IP DECT Phone You can use anonymous call rejection feature to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up. You can configure the anonymous call rejection feature on a per-line basis.
  • Page 67 Call Features To configure fast access for voice mail: You can configure fast access to connect straight to the voice mails of the desired line by long pressing the digit key 1, when the handset is idle without having to scroll through the menu.
  • Page 68 User Guide W52P IP DECT Phone...

  • Page 69: Troubleshooting

    Troubleshooting This chapter provides some general troubleshooting information to help you solve the problems you might encounter when using your W52P IP DECT phone. If you require additional information or assistance with your new phone, contact your system administrator. Why doesn‟t the handset ring? Ensure the ringer volume of your handset is not adjusted to the minimum.
  • Page 70 User Guide W52P IP DECT Phone Why can‟t I turn the handset on? Ensure the batteries are inserted into the handset. If the batteries are already inserted into the handset, place the handset into the charger cradle. Why do I hear some noise during a call? Ensure you are not using the handset or base station in an area with high electrical ...

  • Page 71: Appendix

    This section provides you with instruction of upgrading the base station via the web user interface. For more information on Yealink W52P Auto upgrading the base station via auto provisioning, refer to Provisioning User Guide To upgrade the base station firmware, contact your system administrator for the latest firmware file, and store it on your local system in advance.

  • Page 72: Menu Structure

    User Guide W52P IP DECT Phone System Status Status Line Status Intercom Play Message Voice Mail Set Voice Mail Set Key 1 Always Call Forward Busy No Answer Do Not Disturb Call Waiting Call Features Anon. Call Rejection Anonymous Call...

  • Page 73: Regulatory Notices

     bathrooms, laundry rooms and wet basements. Safety Notes During Operation Use only spare parts and accessories supplied or authorized by Yealink. The  operation of non- authorized parts cannot be guaranteed. Do not place heavy objects on top of the handset or the base station in case ...
  • Page 74 User Guide W52P IP DECT Phone When there is smoke emitted from the product, or some abnormal noise or  smell, disconnect the product from the power supply, and unplug the power adapter immediately. Remove the electrical cord from an outlet by pulling gently on the power ...

  • Page 75: Index

    In This Guide Call Hold/Resume Index Call History Management Call Mute Call Transfer Call Waiting Keypad Light Connecting the W52P Base Station Conference Call Charging the Handset Language Checking Line Status Local Directory Checking System Status Locating a Handset Copyright...
  • Page 76 User Guide W52P IP DECT Phone Main Menu Warranty Menu Guidance WEEE Warning Menu Structure No Answer Forward Notification Light Overview Outgoing Lines Packaging Contents Phone Settings Placing a Call from Local Directory Placing a Call Using Speed Dial Key...

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