Troubleshooting - Plantronics CS50 User Manual

TROUBLESHOOTING

Problem Solution
Problem
I plugged everything in
• Check that the AC charger jack is connected to the base unit.
I plugged everything in
• Check that the AC charger jack is connected to the base unit.
but the lights won't
• Check that the AC charger is securely connected to a working
but the lights won't
• Check that the AC charger is securely connected to a working
come on.
wall outlet.
come on.
• Check that the AC charger is the model supplied by Plantronics.
• Check that the AC charger is the model supplied by Plantronics.
My headset does
• Check that the phone is connected to the base unit's phone cord
My headset does
• Check that the phone is connected to the base unit's phone cord
jack and it is pushed in firmly.
not work with the
not work with the
base unit.
• Check that the phone handset is connected to the base's phone
base unit.
• Check that the phone handset is connected to the base's phone
handset jack and it is pushed in firmly.
• Headset may be out of range of the base. Move closer to base
• Headset may be out of range of the base. Move closer to base
unit until headset is within range. Range varies with office
environment.
• Headset battery is dead. Recharge the battery by placing the
• Headset battery is dead. Recharge the battery by placing the
headset in the headset charging cradle. See page 11.
• Listening volume too low. Press the volume up button on the
• Listening volume too low. Press the volume up button on the
headset. If the volume is still too low, select another listening
volume major adjust switch setting. See page 16.
• Incorrect configuration dial setting for your phone. Try other
• Incorrect configuration dial setting for your phone. Try other
configuration dial settings on the base unit. Ensure the selected
number is in line with the position indicator. See page 13.
• You may have to resubscribe your headset with the base. See
• You may have to resubscribe your headset with the base. See
page 20.
• Headset is muted. Press the mute button on headset to unmute
Callers cannot
Callers cannot • Headset is muted. Press the mute button on headset to unmute
the microphone. See page 17.
hear me.
hear me.
• Improper positioning of noise-canceling microphone. Point
• Improper positioning of noise-canceling microphone. Point
microphone towards your chin.
• Speak volume is too low. Increase the speaking volume by
• Speak volume is too low. Increase the speaking volume by
adjusting the speaking volume minor adjust buttons on the
base unit as described on page 17. If the volume is still too low,
select another speaking volume major adjust setting as
described on page 17.
• Incorrect configuration dial setting for your phone. Try other
• Incorrect configuration dial setting for your phone. Try other
configuration dial settings on the base unit. Ensure the selected
number is in line with the position indicator. See page 13.
I can hear a dial tone in
Phone will work in more than one configuration dial position. Use
I can hear a dial tone in
more than one the position that sounds best to you and the person you call.
more than one
configuration position.
configuration position.
I cannot hear a dial tone • Check that the phone is connected to the base's phone cord jack.
I cannot hear a dial tone • Check that the phone is connected to the base's phone cord jack.
See page 8.
in any configuration
in any configuration
position.
• Check that the phone handset is connected to the base's phone
position.
• Check that the phone handset is connected to the base's phone
handset jack. See page 8.
I cannot hear • Check that all cords and jacks are connected correctly.
I cannot hear • Check that all cords and jacks are connected correctly.
caller/dial tone.
• Check that the base has power (red indicator light) and the
caller/dial tone.
• Check that the base has power (red indicator light) and the
headset battery is fully charged.
• Try other phone configuration dial settings on the base unit. Ensure
• Try other phone configuration dial settings on the base unit. Ensure
the selected number is in line with the position indicator. See page 13.
• Ensure you are in headset mode. Press the call control button to
• Ensure you are in headset mode. Press the call control button to
select correct mode. The talk indicator light on the base is green.
Headset is uncomfortable Try changing earloop sizes. Experiment to find the best fit.
Headset is uncomfortable
when worn in over-the-ear
when worn in over-the-ear
mode.
mode.
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Solution
wall outlet.
jack and it is pushed in firmly.
handset jack and it is pushed in firmly.
unit until headset is within range. Range varies with office
environment.
headset in the headset charging cradle. See page 11.
headset. If the volume is still too low, select another listening
volume major adjust switch setting. See page 16.
configuration dial settings on the base unit. Ensure the selected
number is in line with the position indicator. See page 13.
page 20.
the microphone. See page 17.
microphone towards your chin.
adjusting the speaking volume minor adjust buttons on the
base unit as described on page 17. If the volume is still too low,
select another speaking volume major adjust setting as
described on page 17.
configuration dial settings on the base unit. Ensure the selected
number is in line with the position indicator. See page 13.
Phone will work in more than one configuration dial position. Use
the position that sounds best to you and the person you call.
See page 8.
handset jack. See page 8.
headset battery is fully charged.
the selected number is in line with the position indicator. See page 13.
select correct mode. The talk indicator light on the base is green.
Try changing earloop sizes. Experiment to find the best fit.
TROUBLESHOOTING
Problem Solution
Problem Solution
Sound in handset is • Reduce speaking volume by changing the speaking volume
Sound in handset is • Reduce speaking volume by changing the speaking volume
distorted/I hear echo in major adjust switch setting. See page 17.
distorted/I hear echo in major adjust switch setting. See page 17.
handset.
handset. • Point microphone towards your chin.
• Point microphone towards your chin.
• Listening volume too high on phone. If your phone has a handset
• Listening volume too high on phone. If your phone has a handset
volume control, lower this until the distortion disappears.
volume control, lower this until the distortion disappears.
• If the distortion is still present, lower the listening volume adjust
• If the distortion is still present, lower the listening volume adjust
button on the headset. If the distortion persists, select another
button on the headset. If the distortion persists, select another
listening volume major adjust switch setting. See page 16.
listening volume major adjust switch setting. See page 16.
• Base is too close to computer or phone. See page 12 for
• Base is too close to computer or phone. See page 12 for
proper positioning.
proper positioning.
• System needs to be reset. Perform system reset as described
• System needs to be reset. Perform system reset as described
on page 20.
on page 20.
I can hear too much Speaking volume is too high. Lower the speaking volume by
I can hear too much Speaking volume is too high. Lower the speaking volume by
adjusting the speaking volume minor adjust buttons on the base.
background conversation,
adjusting the speaking volume minor adjust buttons on the base.
background conversation,
If the volume is still too high, select another speaking volume
noise or sidetone.
If the volume is still too high, select another speaking volume
noise or sidetone.
major adjust setting. See page 17.
major adjust setting. See page 17.
People I talk to can • Move the CS50/55 base further away from your phone.
People I talk to can • Move the CS50/55 base further away from your phone.
hear a buzz in the
hear a buzz in the • AC charger is plugged into a power strip. Plug the AC charger
• AC charger is plugged into a power strip. Plug the AC charger
background.
into the wall directly.
background.
into the wall directly.
• Picking up another radio frequency. Call the Plantronics
• Picking up another radio frequency. Call the Plantronics
Technical Assistance Center for an RF filter.
Technical Assistance Center for an RF filter.
Battery talk time Battery is going bad. Replace the battery with a new battery
Battery talk time Battery is going bad. Replace the battery with a new battery
performance is pack. See page 22.
performance is pack. See page 22.
significantly degraded
significantly degraded
even after a full recharge.
even after a full recharge.
The call is dropped. Headset lost subscription. Try to reset the system. See page
The call is dropped. Headset lost subscription. Try to reset the system. See page
(Talk indicator on the 21. If this does not work, try the resubscription procedure on
(Talk indicator on the 21. If this does not work, try the resubscription procedure on
headset and base will page 20.
headset and base will page 20.
not be illuminated.)
not be illuminated.)
I hear static that • Link to headset is lost. Try to reestablish a link by pressing the
I hear static that
• Link to headset is lost. Try to reestablish a link by pressing the
does not allow me to call control button.
does not allow me to call control button.
communicate.
communicate. • Unplug the AC charger from the base for 5 seconds, then plug
• Unplug the AC charger from the base for 5 seconds, then plug
back in.
back in.
• Reset the whole system as described on page 21.
• Reset the whole system as described on page 21.
• One beep every 10 seconds is caused by a low battery warning.
I hear beeps in
• One beep every 10 seconds is caused by a low battery warning.
I hear beeps in
Recharge battery by returning it to the base charge cradle for
the headset.
Recharge battery by returning it to the base charge cradle for
the headset.
one to three hours until charge light stays lit or quits blinking.
one to three hours until charge light stays lit or quits blinking.
• Two beeps is an out of range warning. Move closer to the base.
• Two beeps is an out of range warning. Move closer to the base.
• Three rapid beeps every 30 seconds indicates your mute is on.
• Three rapid beeps every 30 seconds indicates your mute is on.
Press the mute button once to turn mute off.
Press the mute button once to turn mute off.
• When an optional lifter is connected, three repetitive beeps
• When an optional lifter is connected, three repetitive beeps
indicate a call is coming into the headset. Press the call control
indicate a call is coming into the headset. Press the call control
button on the headset to answer the call.
button on the headset to answer the call.
Handset lifter is installed Be sure the handset lifter power cord is firmly pushed into the
Handset lifter is installed Be sure the handset lifter power cord is firmly pushed into the
but does not lift handset. handset lifter jack on the base.
but does not lift handset. handset lifter jack on the base.
My handset lifter operates
IntelliStand is enabled. To disable the handset lifter, move the
My handset lifter operates
IntelliStand is enabled. To disable the handset lifter, move the
every time I remove or IntelliStand switch to position
every time I remove or IntelliStand switch to position
replace my headset in the
replace my headset in the
base unit.
base unit.
.
.
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