Polycom SoundPoint 550 Quick User Manual

®
SoundPoint IP
550/560
Quick User Guide
for 8x8 Virtual Office
Applies to phones running Polycom
Software 3.2.3.x.
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SoundPoint IP 550/560 Quick User Guide for 8x8 Virtual Office Service. PM354/1010
For more details, see the Polycom SoundPoint IP 550/560 User Guide available at:
BASIC PHONE FEATURES
PLACING A CALL
Using the Handset:
Pick up the handset and dial the
number. Or dial the number first, and
then pick up the handset.
Using the hands-free Speakerphone:
With the handset on-hook, press any
assigned line key, or the NewCall
softkey. Then dial the number.
Or dial the number, then press the
Dial soft key.
Using the optional Headset:
With the headset connected, press
any assigned line key, or the
NewCall soft key.
Press and dial the number.
Or dial the number, and then
press .
During a call, you can alternate
between handset, headset, or hands-
free modes by pressing the or
keys, or picking up the handset.
ANSWERING A CALL
Handset: Pick up the handset.
Speakerphone: Press , or the line
key, or the Answer soft key.
Headset (optional): Press .
Incoming calls can be sent directly to
voicemail by pressing the Reject soft
key. The call can also be ignored by
pressing . To turn off ,
press the button again.
ENDING A CALL
Using the Handset:
Hang up or press the EndCall soft key.
Using the Speakerphone:
Press or the EndCall soft key.
Using the optional Headset:
Press or the EndCall soft key.
03/2011
http://www.8x8.com/Support/BusinessSupport/Documentation.aspx
REDIAL
Press to redial the most recently
dialed number.
LOCAL CONFERENCE CALLS
To create a three-way local
conference call:
1. Call the first party.
2. Press or the Confrnc soft
key to create a new call (the active
call is placed on hold).
3. Place a call to the second party.
4. When the second party answers,
press or the Confrnc soft
key again to join all parties in the
conference.
Conference Behavior:
Placing the conference call on hold
will place the other conference
parties on hold.
Pressing the Split soft key will split
the conference into two separate
calls on hold.
A conference may be created between
an active call and a call on hold by
pressing the Join soft key.
CONFERENCE BRIDGE
To call into a conference:
1. Find the ConfServ soft key by
pressing the More soft key.
2. Follow the Conference Bridge
voice prompts.
CALL TRANSFER
1. During a call, press or the
Trnsfer soft key (the active call is
placed on hold).
2. Place a call to the party to whom you
want to transfer the call.
3. After speaking with the second party,
press or the Trnsfer soft
key to complete the transfer.
Press the Blind soft key to transfer the
call without speaking to the second
party.
Transfer can be cancelled by pressing
the Cancel soft key.
CALL FORWARDING
8x8 recommends using online call
forwarding instead of phone-based call
forwarding so your call forwarding
instructions are stored online instead of on
your phone. If you set your call forwarding
rules on your phone, they will not be in
effect if your phone is disconnected from
an Internet connection.
To enable online call forwarding
(Virtual Office):
1. Log on to your Virtual Office Online
dashboard at
http://virtualoffice.8x8.com
2. Select Settings then Call
Forwarding, then select the
My Rules tab.
3. Update your Call Forwarding Rules
and press Save.
You can return to Virtual Office Online
at any time to update your Call
Forwarding Rules.
To enable call forwarding
(phone-based):
1. Press the Forward soft key from the
phone's idle display or press
and select Features > Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. For all types, enter a number to
forward all future calls to. For No
Answer, enter the number of rings
before forwarding.
4. Press the Enable soft key to confirm
Call Forwarding. A moving arrow icon
appears for that line.
5. To disable call forwarding, perform
steps 1 and 2, but select Disable.
DO NOT DISTURB
Press to prevent the phone
from ringing on incoming calls. A Do
Not Disturb icon appears for all lines
to confirm that Do Not Disturb is
enabled.
Press again to turn off Do
Not Disturb.
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