SonicWALL SSL-VPN 2000 Administrator's Manual page 53

Concepts for SonicWALL SSL VPN
Using the Virtual Assist File Transfer
The File Transfer window is used to transfer files to and from the customer's computer. The file
directory of the technician's computer is shown on the left and the customer's computer on the
right.
The File Transfer window functions in much the same manner as Windows Explorer or an FTP
program. Navigate the File Transfer window by double-clicking on folders and selecting files.
The File Transfer window includes the following controls:
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When deleting or over-writing files, the customer is warned and must give the technician
Note
permission unless the technician has elected Request Full Control and the customer has
confirmed.
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When a file is transferring, the transfer progress is displayed at the bottom of the File Transfer
window. Click the Exit button to cancel a transfer in progress.
File Transfer supports the transfer of single or multiple files. It does not currently support the
Note
transfer of directories. To select multiple files, hold down the Ctrl button while clicking on the
files.
40 SonicWALL SSL VPN 4.0 Administrator's Guide
Desktop jumps to the desktop of the technician's or customer's computer.
Up navigates up one directory on either the technician's or customer's computer.
Download transfers the selected file or files from the technician's computer to the
customer's computer.
Upload transfers the selected file or files from the customer's computer to the
technician's computer.
Delete deletes the selected file or files.
New folder creates a new folder in the selected directory.
Rename renames the selected file or directory.