Virtual Assist > Settings; General Settings - SonicWALL SSL-VPN 2000 Administrator's Manual

Virtual Assist > Settings
This section describes the Virtual Assist > Settings page and the configuration tasks available
on this page. The Virtual Assist options are divided into the following tabs:
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General Settings

To configure Virtual Assist general settings, perform the following tasks:
Navigate to the Virtual Assist > Settings page.
Step 1
To require customers to enter a password before being allowed to access Virtual Assist, enter
Step 2
the password in the Assistance Code window.
(Optional) Select Enable Support without Invitation to allow customers who have not
Step 3
received an email invitation to request assistance. If this is disabled, customers can receive
assistance only if they are explicitly invited by a technician.
(Optional) To present customers with a legal disclaimer, instructions, or any other additional
Step 4
information, enter the text in the Disclaimer field. HTML code is allowed in this field. Customers
will be presented with the disclaimer and required to click "Accept" before beginning a Virtual
Assist session.
(Optional) To change the URL that customers use to access Virtual Assist, enter it in the
Step 5
Customer Access Link field. This may be necessary if your SonicWALL SSL-VPN appliance
requires a different access URL when outside the network.
The default URL is https://server-namecgi-bin/supportLogin. When entering a URL, the
https:// will be automatically prepended to your entry, and /cgi-bin/supportLogin will be
automatically appended.
"General Settings" on page 171
"Request Settings" on page 172
"Notification Settings" on page 173
"Customer Portal Settings" on page 174
"Restriction Settings" on page 175
SonicWALL SSL VPN 4.0 Administrator's Guide
Virtual Assist > Settings
171