Problems And Solutions - K-sun PearLabel 400iXL User Manual

problems and solutions

problem solution
printer
does not
work if a
print job is
sent.
characters
missing or
faint.
the label
is not
automatically
cut.
is the cutter
blade worn?
tape
cartridge
cannot be
removed.
unable
to attach
labels.
12
PEARLabel® 400iXL UsER's GUidE
Is there a message on computer screen? Follow instructions.
Is the printer driver installed? Install the printer driver. (see MaxiLabel®
Pro 5.0 installation instructions.)
Is the printer correctly connected to the computer? Check the USB cable
connection.
Is the AC adapter connected? Check the AC adapter connection.
Was the correct printer selected when sending print job to printer? Check
for correct printer.
Is the printhead or platen roller dirty. Clean the printhead and or the
platen roller. (see Cleaning instructions)
The label is not automatically cut. Is "don't cut" selected?
Check printer driver settings.
The cutter blade can eventually become dull and worn. If this happens
contact K-Sun® Corporation customer service center.
Did you turn the power off during cutting? If the printer is turned off
by opening the top cover or unplugging the AC adapter during cutting,
the tape will get stuck on the cutter and the cartridge may become
irremovable. In this case, close the top cover, then turn the printer back
on and wait until it stops operating. Then turn it off again and remove the
tape cartridge.
Did you peel off the backing (liner)? Peel off the liner before attaching label.
Are you attaching to a dirty or rough surface? The label may not adhere in
these conditions. Is it a long label? Use the Label Application Tool.
CONTINUED