Unit/Problem
Print Cartridge
Action
Ensure that the All-In-One contains good print
cartridges.
Clean the print cartridge nozzles when:
• Characters are not printing completely.
• White dashes appear in graphics or printed text.
• Print is smudged or too dark.
• Vertical, straight lines are not smooth.
• Colors on print jobs are faded, or they differ from the
colors on the screen.
Cleaning the print cartridge nozzles using the
control panel
1. Load plain paper.
2. Press Copy Mode.
3. Press
.
4. Press
.
5. Press
.
6. Press
until Clean Cartridges is highlighted.
7. Press
.
8. A page prints, forcing ink through the print cartridge
nozzles to clean them.
9. Print the document again to verify that the print
quality has improved.
If print quality has not improved, try cleaning the
nozzles up to two more times.
Cleaning the print cartridge nozzles using the
Productivity Suite
1. Load plain paper.
2. From the desktop, double-click the Productivity
Suite icon, and then click Maintain/Troubleshoot.
3. Click the Maintenance tab.
4. Click Clean to fix horizontal streaks.
5. Click Print.
A page prints, forcing ink through the print cartridge
nozzles to clean them.
6. Print the document again to verify that the print
quality has improved.
7. If print quality has not improved, try cleaning the
nozzles up to two more times.
Diagnostic information
4419-X6X
2-21