Troubleshooting - Philips Savvy User Manual

7.1

troubleshooting

can't make calls
Is your SIM Card registered?
You will not be able to make your first call until you have
called Customer Services to register your SIM Card.
Please refer to 'Register with Orange' in Section 1.
Is your phone switched on?
Press the 'On/Off' button for a few seconds.
Is your battery charged?
The first charge should be for a minimum of 10 hours.
The battery icon on the display must have more than
one bar.
Check the number you are calling
Use the full area code even if it is a local number. If it is an
i n t e rnational or premium rate call and you are on a Ta l k
Plan, you must first call Orange Customer Services on 1 5 0
to have this service unbarred. A deposit may be re q u i re d .
Use +44, minus the leading zeros, for calls back to the U.K.
Are you in coverage?
Is 'Orange' and the 'reception quality' icon shown on
the display? If in a building, move near a window where
the signal may be stronger and try again. If you are a
passenger in a car without an external antenna, stop
the car, get out and try the call again.
Did you press ?
You must press this after keying the phone number.
Note: to redial the last number, or any of the last 10
numbers, press , then 'OK'.
Check the number you want to redial is shown, then
press again.
Do you hear 3 rising tones?
This indicates a temporary call set-up problem.
Try moving to another location or waiting, then retry.
Do you hear rapid beeps?
This means that the network is busy. Try again later.
Do you hear a continuous tone?
The number you have called is unobtainable. Check it
and redial.