Troubleshooting - Linksys Vonage PAP2 Ver. 2 Quick Installation

2
Make a Phone Call
During the startup process, the Phone
911 SERVICE:
Adapter's Power light flashes. This
offering is different from that offered
indicates that it is connecting to the
Vonage service. Refer to the list below by traditional telephone companies;
for more information on the Phone
please visit www.vonage.com/911 to
Adapter's lights and status:
learn more about it.
A
• The Power light flashes
continuously: the Phone Adapter is
powering up.
• The Power light flashes two times
every second: the Phone Adapter
is obtaining an IP address.
B
• The Power light flashes three times
every second: the Phone Adapter
is obtaining its configuration from
Vonage.
• The Power light flashes four times
every second: the Phone Adapter
is registering with Vonage.
• The Power, Phone, and Internet
lights flash continuously: the Phone
Adapter is downloading/
upgrading firmware; do not turn
it off.
• The Power and Phone lights
remain solid green: the startup
process is complete, and you
may now make and receive calls.
Advanced Users
Vonage's 911
If you want to configure the Phone
Adapter's network settings through its
Web-based Utility, follow these
instructions:
A
Use a telephone connected to
Pick up the telephone and
the PHONE 1 or PHONE 2 port
check for a dial tone. If you
of the Phone Adapter.
don't hear one, consult the
B
troubleshooting section of this
Press **** (in other words, press
installation guide.
the star key four times).
C
Dial a phone number. Vonage
You will hear, "Configuration
supports 7-, 10-, and 11-digit
menu. Please enter option
dialing. Use 7-, 10-, or 11-digit
followed by the # (pound) key
dialing for calls in the same
or hang up to exit."
area code as your Vonage
phone number. Use 10-, or 11-
Press 110.
digit dialing for calls outside of
D
your Vonage area code.
Write down the IP address you
hear, and then hang up the
telephone.
E
Launch a web browser on a
networked computer.
F
In the Address field, enter the IP
address you wrote down. Press
the Enter key.
G
On the Login screen, enter
admin in the Username and
Password fields. Click Log In.
You can now configure the Phone
Adapter's network settings.
For more information about the Web-
based Utility, refer to the Installation
and Troubleshooting Guide on the
CD-ROM.
3

Troubleshooting

If you don't hear a dial tone and the
PHONE 1 light is not on, follow the
checklist below until your problem is
solved.
• Make sure your phone is plugged
into the Phone Adapter's PHONE 1
port.
• Make sure you can access Web
pages from a computer that is
connected to your router. If not,
check to see if your Internet
Service Provider (ISP) is having
connection issues in your area.
• Make sure that the phone
plugged into the Phone Adapter is
not connected to a wall jack (that
traditional phone companies use).
If it's connected to a wall jack, the
Phone Adapter will not connect to
For additional information or troubleshooting
the Vonage service and you will
help, refer to the Installation and
not get a dial tone.
Troubleshooting Guide on the CD-ROM. You
can also visit the following websites for more
• Check your device connections
troubleshooting help:
against the installation instructions.
The order in which you turn on your
VONAGE
devices is very important.
Troubleshooting
• Many installation issues can be
US: http://www.vonage.com/help
resolved by resetting all of the
Canada: http://www.vonage.ca/help
equipment. First, power down your
Computer, Phone Adapter, Router
Website
and DSL or Cable Modem. Then,
http://www.vonage.com
turn the devices on in the following
order, DSL or Cable Modem,
LINKSYS
Router, Phone Adapter, and
Website
Computer.
http://www.linksys.com or
http://www.linksys.com/support
If you are transferring your telephone
number, please keep in mind that
most people calling your current
phone number will ring your old line,
Linksys is a registered trademark or trademark of
Cisco Systems, Inc. and/or its affiliates in the U.S.
however, Vonage customers will ring
and certain other countries. Copyright © 2006
your Vonage line.
Cisco Systems, Inc. All rights reserved.
PAP2_V2-QI-60421NC JL