Linksys VONAGE PAP2 Ver. 2 Installation And Troubleshooting Manual
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Linksys VONAGE PAP2 Ver. 2 Installation And Troubleshooting Manual

Phone adapter with 2 ports for voice-over-ip
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See also: Configuration Manual , User Manual
Phone Adapter
with 2 Ports for Voice-over-IP
Voice
Installation and Troubleshooting Guide
PAP2 Ver. 2
Model No.

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Summary of Contents for Linksys VONAGE PAP2 Ver. 2

  • Page 1 Phone Adapter with 2 Ports for Voice-over-IP Voice Installation and Troubleshooting Guide PAP2 Ver. 2 Model No.
  • Page 3 Phone Adapter with 2 Ports for Voice-over-IP Copyright and Trademarks Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2006 Cisco Systems, Inc. All rights reserved.
  • Page 4 Phone Adapter with 2 Ports for Voice-over-IP...

  • Page 5: Table Of Contents

    Phone Adapter with 2 Ports for Voice-over-IP Table of Contents Chapter 1: Introduction Welcome What’s in this Guide? Chapter 2: Getting to Know the Phone Adapter Back Panel Ports The Front Panel Chapter 3: Connecting the Phone Adapter Overview Instructions for Connecting the Phone Adapter Placement Options Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu Overview...
  • Page 6 Phone Adapter with 2 Ports for Voice-over-IP Appendix B: Windows Help Appendix C: Glossary Appendix D: Specifications Appendix E: Warranty Information Appendix F: Regulatory Information Appendix G: Contact Information Vonage Linksys...
  • Page 7 Phone Adapter with 2 Ports for Voice-over-IP List of Figures Figure 2-1: Back Panel Figure 2-2: Front Panel Figure 3-1: Connect the Phone Adapter to Your Network and Telephone Figure 3-2: Connect the Ethernet Network Cable Figure 3-3: Connect the Power Figure 3-4: Connect the Telephone Cable Figure 3-5: Attaching the Phone Adapter’s Base Figure 3-6: Phone Adapter Standing on Base...
  • Page 8 Phone Adapter with 2 Ports for Voice-over-IP...

  • Page 9: Chapter 1: Introduction

    Chapter 1: Introduction Welcome Thank you for choosing the Linksys Phone Adapter with 2 Ports for Voice-over-IP. This Phone Adapter will allow you to make phone or fax calls using the your broadband connection. How does the Phone Adapter do this? The Phone Adapter connects your phones or fax machines to your NOTE: For information about network router or gateway, so telephone service is delivered through your cable or DSL Internet connection.
  • Page 10 This appendix supplies the regulatory information regarding the Phone Adapter. • Appendix G: Contact Information This appendix provides contact information for a variety of Linksys resources, including Technical Support, as well as Vonage. Chapter 1: Introduction What’s in this Guide?

  • Page 11: Chapter 2: Getting To Know The Phone Adapter

    Phone Adapter with 2 Ports for Voice-over-IP Chapter 2: Getting to Know the Phone Adapter Back Panel Ports The Phone Adapter’s ports are located on the back panel. Figure 2-1: Back Panel Reset Button There are two ways to reset the Phone Adapter's factory defaults. Either press the Reset Button for 30 seconds, or restore the defaults from the Web-based Utility.

  • Page 12: The Front Panel

    Phone Adapter with 2 Ports for Voice-over-IP The Front Panel The Phone Adapter’s LEDs are located on the front panel. Figure 2-2: Front Panel PHONE 1/2 LED Green. The PHONE 1 LED is solidly lit when a telephone or fax machine has a registered connection to Vonage through the corresponding port.

  • Page 13: Chapter 3: Connecting The Phone Adapter

    Phone Adapter with 2 Ports for Voice-over-IP Chapter 3: Connecting the Phone Adapter Overview This chapter gives instructions on how to connect the Phone Adapter to your network and telephones or fax machines. Shown below is a connection diagram displaying a typical setup. IMPORTANT: The Phone Adapter includes a ringer (ring signal generator), which is a...

  • Page 14: Figure 3-2: Connect The Ethernet Network Cable

    Phone Adapter with 2 Ports for Voice-over-IP 1. Connect the included Ethernet network cable to the INTERNET port of the Phone Adapter. Connect the other end to the one of the Ethernet ports on your router or gateway. 2. Connect the included power adapter to the Power port on the back panel of the Phone Adapter. Connect the other end to a standard electrical outlet.

  • Page 15: Placement Options

    Phone Adapter with 2 Ports for Voice-over-IP Placement Options There are two ways to place the Phone Adapter. The first way is to place the Phone Adapter horizontally on a surface. The second way is to stand the Phone Adapter vertically on a surface. The third way is to mount the Phone Adapter on a wall.

  • Page 16: Figure 3-7: Measurement Between Wall-Mount Slots

    Phone Adapter with 2 Ports for Voice-over-IP Wall-Mount Option The Phone Adapter has two wall-mount slots on its back panel. The distance between the two slots is 58 mm (2.28 inches). 1. Determine where you want to mount the Phone Adapter. 2.

  • Page 17: Chapter 4: Using The Phone Adapter's Interactive Voice Response Menu

    Phone Adapter with 2 Ports for Voice-over-IP Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu Overview NOTE: If you need to change the settings for your Vonage Internet phone service, then Chapter 4 explains how you can use the Interactive Voice Response Menu to configure the Phone Adapter’s visit www.vonage.com to network settings.
  • Page 18 Phone Adapter with 2 Ports for Voice-over-IP After entering a value, such as an IP address, press the # (pound) key to indicate you have finished your selection. To save the new setting, press 1. To review the new setting, press 2. To re-enter the new setting, press 3.
  • Page 19 Phone Adapter with 2 Ports for Voice-over-IP Interactive Voice Response Menu Action Command Choices Description (press these keys on the telephone) Check DHCP Use this command to find out if DHCP has been enabled or disabled. If enabled, the Phone Adapter will be automatically assigned an IP address by your network router or gateway.
  • Page 20 Phone Adapter with 2 Ports for Voice-over-IP Interactive Voice Response Menu Action Command Choices Description (press these keys on the telephone) Set Static IP Address Enter the IP To set a static IP address, the DHCP address using feature must be disabled. If the DHCP numbers on the feature is enabled, then you will hear, telephone keypad.
  • Page 21 Phone Adapter with 2 Ports for Voice-over-IP Interactive Voice Response Menu Action Command Choices Description (press these keys on the telephone) Set Static Gateway IP Enter the IP To set a static gateway IP address, the Address address using DHCP feature must be disabled. If the numbers on the DHCP feature is enabled, then you will telephone keypad.

  • Page 22: Configuring The Settings For Your Vonage Phone Service

    Phone Adapter with 2 Ports for Voice-over-IP Configuring the Settings for Your Vonage Phone Service If you want to change the settings for your Vonage phone service, visit www.vonage.com and make configuration changes online. For more information, refer to the instructions provided by Vonage. Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu Configuring the Settings for Your Vonage Phone Service...

  • Page 23: Chapter 5: Using The Phone Adapter's Web-Based Utility

    Phone Adapter with 2 Ports for Voice-over-IP Chapter 5: Using the Phone Adapter’s Web-based Utility Overview NOTE: The Phone Adapter has been pre-configured for Vonage service, and you do not need to change any settings. If you do wish to make changes, follow the instructions in this chapter. This chapter will describe each web page on the Utility and each page’s key functions.

  • Page 24: How To Access The Web-Based Utility

    Phone Adapter with 2 Ports for Voice-over-IP Status This screen provides status information about the system, Phone Adapter, and Internet phone line(s). Voice Access to the Voice tab is restricted by Vonage. Contact your provider for more information. How to Access the Web-based Utility 1.

  • Page 25: The Setup Tab

    Phone Adapter with 2 Ports for Voice-over-IP The Setup Tab The Setup screen is the first screen you see when you access the Web-based Utility. Connection Type The Phone Adapter supports two connection types: Obtain an IP automatically and Static IP. Each Setup screen and available features will differ depending on what kind of connection type you select.
  • Page 26 Phone Adapter with 2 Ports for Voice-over-IP Optional Settings Host Name and Domain Name. These fields allow you to supply a host and domain name for the Phone Adapter. In most cases, leaving these fields blank will work. MTU. The MTU (Maximum Transmission Unit) setting specifies the largest packet size permitted for network packet: a unit of data sent over transmission.

  • Page 27: The Administration Tab - Management

    Phone Adapter with 2 Ports for Voice-over-IP The Administration Tab - Management When you click the Administration tab, you will see the Management screen. This screen allows you to change the Phone Adapter’s access settings. You can also back up or restore its configuration file. Password To ensure the Phone Adapter’s security, you will be asked for your user name and password when you access the Phone Adapter’s Web-based Utility.
  • Page 28 Phone Adapter with 2 Ports for Voice-over-IP Backup and Restore Backup and Restore. To back up and restore the Phone Adapter’s configuration settings, click this button and follow the on-screen instructions. When you have finished making changes to this screen, click the Save Settings button to save the changes, or click the Cancel Changes button to undo your changes.

  • Page 29: The Administration Tab - Log

    On the Log screen, you can select which PC will receive the specified type of activity logs. NOTE: The PC that receives these logs must be running a SYSLOG application. Linksys offers free software that can view system logs. You can download Logviewer software at www.linksys.com.

  • Page 30: The Administration Tab - Factory Defaults

    Phone Adapter with 2 Ports for Voice-over-IP The Administration Tab - Factory Defaults The Factory Defaults screen allows you to reset the Phone Adapter to its adapter factory defaults. If you want to reset the Phone Adapter to its voice factory defaults, then you need a password available only from Vonage. Contact your provider for more information.

  • Page 31: The Status Tab

    Phone Adapter with 2 Ports for Voice-over-IP The Status Tab The Status screen displays status information about the system, Phone Adapter, and Internet phone line(s).The on-screen information will vary depending on the WAN Type selected on the Setup screen. System WAN Connection.
  • Page 32 Phone Adapter with 2 Ports for Voice-over-IP Voice Provisioning Status. This status information indicates whether the Phone Adapter has been configured by Vonage. Line1 Registration Status. The phone number and status of this Internet phone line are displayed here. If it is not registered, then you should register it.

  • Page 33: The Voice Tab

    Phone Adapter with 2 Ports for Voice-over-IP The Voice Tab Access to the Voice tab is restricted by Vonage. Contact your provider for more information. Figure 5-8: Voice Tab Chapter 5: Using the Phone Adapter’s Web-based Utility The Voice Tab...
  • Page 34 Phone Adapter with 2 Ports for Voice-over-IP Chapter 5: Using the Phone Adapter’s Web-based Utility The Voice Tab...

  • Page 35: Appendix A: Troubleshooting

    This appendix provides solutions to problems that may occur during the installation and operation of the Phone Adapter. Read the description below to solve your problems. If you can't find an answer here, check the Vonage website at www.vonage.com or the Linksys website at www.linksys.com. Common Problems and Solutions 1.
  • Page 36 Phone Adapter. Refer to “Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu” for instructions. If you have a non-Linksys router, refer to its documentation for instructions. If you have a Linksys router, then follow these instructions: 1. On one of your networked computers, open your web browser.
  • Page 37 Phone Adapter with 2 Ports for Voice-over-IP 7. Enter the IP address of the Phone Adapter. For example, if the Phone Adapter’s IP address is 192.168.1.100, you would enter 100 in the field provided. 8. Repeat steps 5-7 until you have entered all four port ranges for the Phone Adapter. Application Start and End Protocol...
  • Page 38 Phone Adapter with 2 Ports for Voice-over-IP 3. You will hear, “Configuration menu. Please enter option followed by the # (pound) key or hang up to exit.” Press 110. 4. Write down the IP address you hear, and then hang up the telephone. 3.
  • Page 39 Phone Adapter with 2 Ports for Voice-over-IP To use the Web-based Utility, follow these instructions: 1. Use a telephone connected to the PHONE 1 or PHONE 2 port of the Phone Adapter. 2. Press **** (in other words, press the star key four times). 3.
  • Page 40 Phone Adapter. Refer to “Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu” for instructions. If you have a non-Linksys router, refer to its documentation for instructions. If you have a Linksys router, then follow these instructions: 1. On one of your networked computers, open your web browser.
  • Page 41 Phone Adapter with 2 Ports for Voice-over-IP 4. Click the Applications & Gaming tab, and then click the Port Range Forwarding tab. 5. For each port range you must specify, enter a different name in the Application field. Then enter the number or range of external port(s) used by the Phone Adapter.
  • Page 42 Phone Adapter with 2 Ports for Voice-over-IP 5. When I’m on a telephone call, words are dropped intermittently. Go through this checklist until your problem is solved: • Are you using a wireless router and cordless phone? If so, the router and cordless phone may be using the same frequency and interfere with each other.
  • Page 43 Phone Adapter. Refer to “Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu” for instructions. If you have a non-Linksys router, refer to its documentation for instructions. If you have a Linksys router, then follow these instructions: 1. On one of your networked computers, open your web browser.
  • Page 44 Phone Adapter with 2 Ports for Voice-over-IP 7. Enter the IP address of the Phone Adapter. For example, if the Phone Adapter’s IP address is 192.168.1.100, you would enter 100 in the field provided. 8. Repeat steps 5-7 until you have entered all four port ranges for the Phone Adapter. Application Start and End Protocol...

  • Page 45: Frequently Asked Questions

    Phone Adapter with 2 Ports for Voice-over-IP 8. The INTERNET LED does not light up. Go through this checklist until your problem is solved: • Check the cable connecting the Phone Adapter to your router. • Make sure your network has an active Internet connection. If it does not, follow these instructions to reboot your computer, Phone Adapter, router, and cable or DSL modem: 1.
  • Page 46 Phone Adapter with 2 Ports for Voice-over-IP Can I make calls if my Internet connection is down? No. Your high-speed Internet connection must be active when you make Internet phone or fax calls. Can I make calls while I’m browsing the Internet? Yes.

  • Page 47: Appendix B: Windows Help

    Phone Adapter with 2 Ports for Voice-over-IP Appendix B: Windows Help Almost all Linksys products require Microsoft Windows. Windows is the most used operating system in the world and comes with many features that help make networking easier. These features can be accessed through Windows Help and are described in this appendix.
  • Page 48 Phone Adapter with 2 Ports for Voice-over-IP Appendix B: Windows Help...

  • Page 49: Appendix C: Glossary

    This glossary contains some basic networking terms you may come across when using this product. For more advanced terms, see the complete Linksys glossary at http://www.linksys.com/glossary. Access Point - A device that allows wireless-equipped computers and other devices to communicate with a wired network.
  • Page 50 Phone Adapter with 2 Ports for Voice-over-IP DMZ (Demilitarized Zone) - Removes the Router's firewall protection from one PC, allowing it to be “seen” from the Internet. DNS (Domain Name Server) - The IP address of your ISP's server, which translates the names of websites into IP addresses. Domain - A specific name for a network of computers.
  • Page 51 Passphrase - Used much like a password, a passphrase simplifies the WEP encryption process by automatically generating the WEP encryption keys for Linksys products. Port - The connection point on a computer or networking device used for plugging in cables or adapters.
  • Page 52 Phone Adapter with 2 Ports for Voice-over-IP Switch - 1. A data switch that connects computing devices to host computers, allowing a large number of devices to share a limited number of ports. 2. A device for making, breaking, or changing the connections in an electrical circuit. TCP (Transmission Control Protocol) - A network protocol for transmitting data that requires acknowledgement from the recipient of data sent.

  • Page 53: Appendix D: Specifications

    Phone Adapter with 2 Ports for Voice-over-IP Appendix D: Specifications Model PAP2 Ver. 2 Standards SIP v2 Session Initiation Protocol (RFC 3261, 3262, 3263, 3264) Voice Codecs G.729 A+B, G.711 a-law, G.711µ-law, G.726 Ports Power, Internet, Phone 1, Phone 2...
  • Page 54 Phone Adapter with 2 Ports for Voice-over-IP Dimensions 3.98" x 3.98" x 1.10" (W x H x D) (101 mm x 101 mm x 28 mm) Unit Weight 3.53 oz. (0.10 kg) Power 12 V DC, 1.0 A Certifications FCC, cUL, CE, ICES-003 Operating Temp.

  • Page 55: Appendix E: Warranty Information

    Linksys warrants to You that, for a period of one year (the “Warranty Period”), your Linksys Product will be substantially free of defects in materials and workmanship under normal use. Your exclusive remedy and Linksys' entire liability under this warranty will be for Linksys at its option to repair or replace the Product or refund Your purchase price less any rebates.
  • Page 56 THE USE OF OR INABILITY TO USE THE PRODUCT (INCLUDING ANY SOFTWARE), EVEN IF LINKSYS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL LINKSYS’ LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose.

  • Page 57: Appendix F: Regulatory Information

    Phone Adapter with 2 Ports for Voice-over-IP Appendix F: Regulatory Information FCC Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 58 Phone Adapter with 2 Ports for Voice-over-IP If this equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
  • Page 59 Phone Adapter with 2 Ports for Voice-over-IP IC Statement Operation is subject to the following two conditions: 1. This device may not cause interference and 2. This device must accept any interference, including interference that may cause undesired operation of the device. Règlement d’Industry Canada Le fonctionnement est soumis aux conditions suivantes : 1.
  • Page 60 User Information for Consumer Products Covered by EU Directive 2002/96/EC on Waste Electric and Electronic Equipment (WEEE) This document contains important information for users with regards to the proper disposal and recycling of Linksys products. Consumers are required to comply with this notice for all electronic products bearing the following symbol:...
  • Page 61 Phone Adapter with 2 Ports for Voice-over-IP Appendix F: Regulatory Information...
  • Page 62 Phone Adapter with 2 Ports for Voice-over-IP Appendix F: Regulatory Information...
  • Page 63 Phone Adapter with 2 Ports for Voice-over-IP Appendix F: Regulatory Information...
  • Page 64 Phone Adapter with 2 Ports for Voice-over-IP Appendix F: Regulatory Information...
  • Page 65 Phone Adapter with 2 Ports for Voice-over-IP Appendix F: Regulatory Information...
  • Page 66 Phone Adapter with 2 Ports for Voice-over-IP Appendix F: Regulatory Information...
  • Page 67 Phone Adapter with 2 Ports for Voice-over-IP Appendix F: Regulatory Information...
  • Page 68 Phone Adapter with 2 Ports for Voice-over-IP Appendix F: Regulatory Information...
  • Page 69 Phone Adapter with 2 Ports for Voice-over-IP Appendix F: Regulatory Information...
  • Page 70 Phone Adapter with 2 Ports for Voice-over-IP Appendix F: Regulatory Information...
  • Page 71 Phone Adapter with 2 Ports for Voice-over-IP For more information, visit www.linksys.com. Appendix F: Regulatory Information...
  • Page 72 Phone Adapter with 2 Ports for Voice-over-IP Appendix F: Regulatory Information...

  • Page 73: Appendix G: Contact Information

    Phone Adapter with 2 Ports for Voice-over-IP Appendix G: Contact Information Vonage Need to contact Vonage? Visit the Vonage website at: http://www.vonage.com/help (US) http://www.vonage.ca/help (Canada) Linksys Need to contact Linksys? Visit the Linksys website at: http://www.linksys.com (US and Canada) Appendix G: Contact Information Vonage...
  • Page 74 Phone Adapter with 2 Ports for Voice-over-IP Appendix G: Contact Information Linksys...
  • Page 75 www.linksys.com...

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