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yoUr firST connecTion
The first time you connect, you will be taken to a special page to activate your broadband service. Enter your first name and last name.
It will also allow you to create your first e-mail address, which will become the primary e-mail address that Virgin will send notifications to from time to time.
You will also have 4 additional e-mail addresses available. To create these additional e-mail addresses, simply give us a call on 00 555 00.
led STaTUS inforMaTion
Off:
The Modem is not powered – unplug it, and plug it in again, or try using a different USB port on your computer
Fast blinking:
The Modem is searching for a network
Slow blinking:
Registered on the network and ready to connect
Always on:
Connected to the Internet
Fast continuous blinking:
A problem has occurred. Unplug the Modem and plug it back in, or call us for technical support on 00 555 00.
Advanced use info; Single blinking indicates that the USB Modem is registered to the Network (e.g., getting signal on the mobile network); Double blinking
indicates that it is also connected to the data network.
USing The SofTWare
Status messages Registered to Virgin Mobile: You have signal and are ready to connect to the
Internet. Connected to Virgin Mobile: You are connected to the Internet.
Device not found: The Modem has not been detected. Try pulling it out and plugging it back in,
or use a different USB port.
No network: You do not have sufficient signal strength. Try moving to another area – remember,
physical barriers like thick walls will affect your signal strength.
Once you've installed the software, here's how to use your Virgin Broadband connection:
.
Plug in your USB Modem
a) Windows - Double click on the Virgin Broadband icon on your desktop. You can also click on the "Virgin Broadband" icon in the System Tray
and click "Connect".
V2.0
.
LED status indicator
Click here to connect to the Internet
or
This button will close the software
Click here to change settings. Note: you may not be
able to connect if you change these settings.
Connection method and signal strength,
the more bars the better!
HS is Broadband
2G is dial-up speeds
If you get 2G whilst connected to the Internet, try moving locations to improve your connection.
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Do you have a question about the USB modem and is the answer not in the manual?