When you click "Close" or the "X" (found in the top right of the application) on the Virgin Broadband application, this does not exit the application. It simply
minimises to the System Tray. To end the application, right click on the Title Bar and choose 'Exit'.
Alternatively you can right click on the Virgin Broadband Icon displayed in the Task Bar and select Exit.
SiM card inforMaTion
To help protect against damage from electronic discharge (e.g. static electricity) please do not touch the SIM card connectors. As a precaution, always make
sure that your USB Modem device is already in your hand before you insert or remove the SIM card.
Removing the SIM card may cause damage and should be avoided.
Only the SIM card provided by Virgin Broadband will work in your USB Modem.
If you remove your SIM and try to use your USB Modem it will not be able to find the network. If you do this, remove the USB Modem, replace the SIM and
plug in your Modem again.
If the SIM is not properly inserted, you will see the following error message. Remove and re-insert the SIM and try again.
Need help?
Do you have a question about the USB modem and is the answer not in the manual?