Checking Your Usage; Troubleshooting - Virgin USB modem User Manual

checking yoUr USage

To check your usage, log onto "My Account" at virginbroadband.com.au and select "My Broadband Usage".

TroUBleShooTing

SyMPToM
no acTiVe led on USB ModeM
led doeS noT STarT Blinking (USB
ModeM doeS noT aTTach To gPrS or
UMTS)
led doeS Blink, BUT doeS noT connecT
yoUr connecT SofTWare doeSn'T
deTecT The USB ModeM
SloW SPeedS
V2.0
PoSSiBle caUSe
USB ModeM iS noT connecTed To a
Working USB PorT
no SiM inSerTed
inSUfficienT Signal
driVerS are noT ProPerly inSTalled
(USB ModeM Will ShoW a yelloW
exclaMaTion Mark in deVice
Manager)
The aPn iS noT correcT
yoU are Trying To gloBal roaM WiTh
ThiS USB ModeM deVice
no or Weak UMTS/hSdPa neTWork
Where yoU are SiTUaTed
faUlTy driVer inSTallaTion
conflicTing WiTh oTher PrograMS
no or Weak UMTS/ hSPda neTWork
Where yoU are SiTUaTed
PoSSiBle SolUTion
check if The USB ModeM iS Well
PlUgged inTo The USB PorT or check
The connecTion of The caBle if yoU
are USing ThiS. PerhaPS Try anoTher
USB PorT.
diSconnecT The USB ModeM. inSerT
The SiM and reconnecT The USB
ModeM To USB PorT.
Try MoVing The USB ModeM To a
BeTTer coVerage locaTion (eg. near
a WindoW). The exTenSion caBle May
Be helPfUl in ThiS SiTUaTion. refer
The Signal STrengTh Tool.
Try reMoVing all USB deViceS
PlUgged in and cloSe all SofTWare
aPPlicaTionS aSSociaTed.
check The SeTTingS WiTh The oneS
ThaT yoU'Ve Been ProVided WiTh froM
Virgin.
ThiS fUncTionaliTy iS noT SUPPorTed.
check in The Virgin BroadBand
connecT Tool, Under SeTTingS and
confirM UMTS Preferred iS SelecTed.
check alSo Signal STrengTh MeTer
for neTWork coVerage (UMTS/ hSdPa
or gPrS/ edge).
reMoVe PreVioUSly inSTalled
connecTion SofTWare. Then
re-inSTall USB ModeM SofTWare.
diSaBle or reMoVe any oTher
coMMUnicaTion BaSed PrograM ThaT
May conflicT WiTh The USB ModeM.
check in The Virgin BroadBand
connecT Tool, Under SeTTingS and
confirM UMTS Preferred iS SelecTed.
check alSo Signal STrengTh MeTer
for neTWork coVerage (UMTS/ hSdPa
or gPrS/ edge).
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