Virgin Broadband2Go User Manual
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Virgin Broadband2Go User Manual

For u600
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Summary of Contents for Virgin Broadband2Go

  • Page 2: Table Of Contents

    Set Up Your Device ........................ 2 Your Device at a Glance ......................2 Manage Your Account......................3 Set Up Your Device ........................ 3 Installation and Setup for Broadband2Go (Windows) ............4 Installation and Setup for Broadband2Go (Mac)..............9 Starting Broadband2Go .....................15 Activate Your Device ......................16 Using the Broadband2Go Connection Manager ..............19...

  • Page 3: Get Started

    Get Started This section gives you all the information you need to set up your device and Virgin Mobile Broadband2Go service for the first time. Your Device at a Glance Manage Your Account Set Up Your Device Your Device at a Glance...

  • Page 4: Manage Your Account

    ● Virgin Mobile Customer Service (Broadband2Go): 1-877-877-8443. Set Up Your Device To use the U600 3G/4G USB Stick on your computer, you will need to install the Broadband2Go connection manager included in the modem memory and configure the device. Please see the next section for more information on software installation and device configuration.

  • Page 5: Installation And Setup For Broadband2Go (Windows)

    Installation and Setup for Broadband2Go (Windows) This section will guide you through the installation and setup process for the Broadband2Go software on Windows 7, Vista and XP. Note: If you have inserted the device properly, Windows will inform you that it has found new hardware.
  • Page 6 The Broadband2Go Setup Wizard will begin. Click Next to continue.
  • Page 7 10. You are now ready to select the location on your computer where the Broadband2Go connection manager will be installed. It is recommended that you do not modify the default destination. Click Next to continue.
  • Page 8 11. Confirm your software installation by clicking Next. During this step, the components of the Broadband2Go connection manager are being installed onto your computer.
  • Page 9 12. Installation status will be indicated via the progress bar. 13. Installation is complete, select Close to leave the setup program.

  • Page 10: Installation And Setup For Broadband2Go (Mac)

    Installation and Setup for Broadband2Go (Mac) This section will guide you through the installation and setup process for the Broadband2Go software on Mac OS 10.5, 10.6, 10.7. 1. Turn on your computer and close all applications.
  • Page 11 4. Double click the Broadband2Go setup package on Mac to begin installation. 5. The Mac setup process will initiate the installation, select Continue. 6. The Read Me window will show information about the software being installed, please review and select Continue.
  • Page 12 7. Please select the install destination and type of install, and then select Install. 8. You Mac computer will require a restart after installation is complete. You can select Cancel or Continue Installation.
  • Page 13 9. The installation process begins and will display a progress bar on the setup process.
  • Page 14 10. After installation is complete, please select Restart to complete the setup process. 11. After your Mac restarts, the Broadband2Go connection manager will open and complete the driver install process.
  • Page 15 12. You will be prompted to validate the Network Preferences (Mac OS 10.5, 10.6).

  • Page 16: Starting Broadband2Go

    13. The device drivers will be installed, select Apply. Starting Broadband2Go Broadband2Go is a connection manager application for the U600 3G/4G USB Modem which allows you to manage and monitor your Internet connection. It has a user friendly interface and is equipped with many useful features to enhance your Internet experience.

  • Page 17: Activate Your Device

    Logs connections used, duration of usage, and bytes sent and received. Activate Your Device If not already open, double click the Broadband2Go icon on your desktop or click on the Windows Start menu and select VirginMobile > Broadband2Go from the list of programs. On Mac, select Applications >...
  • Page 18 Depending on your account or how and where you purchased your device, it may be ready to use or you may need to activate it on your Virgin Mobile account. Before you begin, please disable any pop-up blocker on your web browser. You will also want to make sure your firewall is enabled to allow access to: www1.virginmobileusa.com...
  • Page 19 Do not remove your device from your computer while the device is being activated. Removing the device from the computer cancels the activation process. 9. Your Broadband2Go device will be programmed and reset for use. ● To confirm activation, navigate to any web page. If your device is still not activated or you cannot access the internet, contact Virgin Mobile Customer Service at 1-877-877- 8443 for assistance.

  • Page 20: Using The Broadband2Go Connection Manager

    Using the Broadband2Go Connection Manager The Broadband2Go connection manager main screen is shown below. The connection manager is where you manage your 3G/4G connections. The Broadband Networks window displays all of the available network (3G/4G) connections. At a glance, you can see signal strength, your current connection state, and elapsed time of connection.

  • Page 21: The Status Bar

    The Status Bar Information regarding your current network connection can be seen in the Status Bar at the bottom of the Broadband2Go interface. Status information will be displayed at the bottom during the connection process as well as connected/disconnected states.

  • Page 22: Using Virgin Mobile Broadband2Go

    Using Virgin Mobile Broadband2Go There are several menus within the connection manager. The Session Menu The Tools Menu The Options Menu The Help Menu Additional Features The Session Menu The Session Menu allows you to connect to networks, disconnect from networks, enable Airplane Mode and exit the application.
  • Page 23 Note: the menu toggles to Disable Airplane Mode once it has been enabled. Click Disable Airplane Mode (see graphic below). Once disabled, Broadband2Go will reflect the following:...

  • Page 24: The Tools Menu

    The Tools Menu The Tools menu provides technical features for your device. Mobile Info WiMAX Info Mobile Info Clicking on Mobile Info displays the 3G device and network information.
  • Page 25 Mobile Info (Device): Displays all 3G device information.
  • Page 26 Mobile Info (Network): Displays all 3G network information.

  • Page 27: Wimax Info

    WiMAX Info Clicking on WiMAX Info displays the 4G device and network information. WiMAX Info (Device): Displays all 4G device information.
  • Page 28 WiMAX Info (Network): Displays all 4G network information. 4G Scan Now: Scans the 4G network. Switch to 4G: Switches the network to 4G if on 3G. Switch to 3G: Switches the network to 3G if on 4G.

  • Page 29: The Options Menu

    From this menu, you can set your General options, connection Options and search for Updates. General ● By selecting Run Connection Manager at Startup, Broadband2Go will start automatically when your computer starts (Mac/Win). ● Selecting Show Splash Window will display the splash screen when Broadband2Go starts.
  • Page 30 ● Selecting Minimize Application into Tray will send the connection manager to the Windows task bar. To restore the application, click on the Broadband2Go tray icon, and select Open. Option ● Selecting Auto Connect will allow Broadband2Go to connect to the first available network (3G or 4G).
  • Page 31 Internet. Language You can choose between English and Spanish for your device. Selecting Spanish will change your Broadband2Go connection manager language. Program Modem Clicking Program Modem opens a dialogue box which enables you to program your device.

  • Page 32: The Help Menu

    The Program Modem window allows you to program the phone number (MDN) and MSID into the USB Modem. You will obtain this information from the Virgin Mobile website when you sign up for or transfer service. The Help Menu The Help menu provides additional information on the Broadband2Go connection manager and...
  • Page 33 Check for Updates Check for Updates: allows you to check for the latest connection manager version available. Check for Firmware Updates: allows you to check for the latest device firmware version available. About About: Displays Broadband2Go device and connection manager information.

  • Page 35: Appendix 1: Led Operation

    Appendix 1: LED Operation Your device has LED lights that indicate the following details. LED Color (Left) LED Color (Right) LED Colors LED Status Blue Blue Green 3G Mode 4G Disabled Shutdown Mode 3G Enabled 3G in service and Stand by Ready to Connect Power ON Boot and Reset 3G out of service or is still acquiring...

  • Page 36: Appendix 2: Care And Maintenance

    Appendix 2: CARE AND MAINTENANCE Your device should always be treated with care. The suggestions below will help you protect your warranty coverage. (a) Keep the device dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits. (b) Do not use or store the device in dusty, dirty areas.

  • Page 37: Appendix 3: Sar Information

    Appendix 3: SAR INFORMATION THIS MODEL PHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radiofrequency (RF) energy set by the Federal Communications Commission of the U.S.

  • Page 38: Appendix 4: Safety Information

    Appendix 4: SAFETY INFORMATION SAFETY INFORMATION FOR FIXED WIRELESS TERMINALS POTENTIALLY EXPLOSIVE ATMOSPHERES Turn your phone OFF when in any area with a potentially explosive atmosphere and obey all signs and instructions. Sparks in such areas could cauls e an explosion or fire resulting in bodily injury or even death.

  • Page 39: Appendix 5: U.s. Federal Communications Interference Statement

    Appendix 5: U.S. Federal Communications Interference Statement U.S.FEDERAL COMMUNICATIONS COMMISSION RADIO FREQUENCY INTERFERENCE STATEMENT INFORMATION TO THE USER NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful Interference in a residential installation This equipment generates, uses, and can radiate radio frequency energy and, if Not installed and used in accordance with the instructions, may cause harmful Interference to radio...

This manual is also suitable for:

U600Broadband2go u600

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