Cadillac 2011 SRX Owner's Manual page 480

13-12 Customer Information
Transportation Options
Warranty service can generally
be completed while you wait.
However, if you are unable
to wait, GM helps to minimize
inconvenience by providing several
transportation options. Depending
on the circumstances, the dealer
can offer one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
shuttle service to get you to your
destination with minimal interruption
of your daily schedule. This includes
one way or round trip shuttle service
within reasonable time and distance
parameters of the dealer's area.
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Public Transportation or Fuel
Reimbursement
If the vehicle requires overnight
warranty repairs, and public
transportation is used instead
of the dealer's shuttle service,
the expense must be supported
by original receipts and can only
be up to the maximum amount
allowed by GM for shuttle service.
In addition, for U.S. customers,
should you arrange transportation
through a friend or relative, limited
reimbursement for reasonable
fuel expenses may be available.
Claim amounts should reflect
actual costs and be supported by
original receipts. See the dealer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.
Courtesy Rental Vehicle
The dealer may arrange to provide
you with a courtesy rental vehicle
or reimburse you for a rental vehicle
that you obtain if the vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local,
and rental vehicle provider
requirements. Requirements vary
and may include minimum age
requirements, insurance coverage,
credit card, etc. You are responsible
for fuel usage charges and may
also be responsible for taxes, levies,
usage fees, excessive mileage,
or rental usage beyond the
completion of the repair.
It may not be possible to provide a
like vehicle as a courtesy rental.