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1. What can I do if the system cannot detect the HDD?
A: Check if the power supply is properly connected, data cable and power cables accurately connected.
2. We are not getting any video signal on the DVR, what is wrong?
A: Check camera video cable and connections; or check monitor video cable and connections; or
confirm that the camera has the power and / or check camera lens setting.
3. What is the affect to equipment by DVR's heat?
A: The DVR has a fan to help it dissipate heat while it is running. Please place the DVR in a place
where there is good air circulation and away from heat sources to increase stability and life of the DVR.
4. Why the Remote Controller can't work normally?
A: If the controller is pointing to the IR signal on equipment front panel, but the operation is still invalid,
please check the batteries in remote controller, if above problems are excluded, please check the
health of the remote controller
5. When my PC HDD is installed into DVR, does it work?
A: It works as long as the DVR system supports the HDD. But note that the data of the HDD will be lost
when DVR is operating.
6. Can we record while playing-back?
A: Yes, you can do it. The system supports that you record while playing-back.
7.Can we erase some recorded file from DVR?
A: No, considering the safety factor, you can't delete the recorded file directly from the device. When
you actually erase all the recorded files, please select HDD format function
8. Why can't login DVR client?
A: Please check if the web connection configurations are all right and the RJ-45 interface connection is
ok. Or when the web password switch is on, check if the account and password are right or not.
9. There is drag mark on screen when real-time monitoring in client end, even short delay?
A: It's normal if less than 5 seconds;
10. Cannot find any information record during the playback?
A: Please check the harddisk data cable connection, and whether system time is adjusted illegally. Try
it several times, and test whether the harddisk is damaged if above still appears.
DVR cannot control the PTZ after setup?
11.
A: Please test for the following reasons:
The DVR setup does not match PTZ camera
Check the RS-485 cable
12. Motion detection does not work?
A: Check the motion detection time and motion detection zone and make sure that they are right setup,
and check the sensitivity setting.
13. Why does the Buzzer keep sounding?
A: Please check if motion detection is on and the system has detected motion, make sure the HDD is
16 Channel Embedded Digital Video Recorder User Manual
Chapter 6 Troubleshooting
www.i-tesco.co.uk
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