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INTRODUCTION AND OPERATION
factory repair facilities. Regular Technical Service
hours are 7:30 a.m. - 5:30 p.m. Central Time,
Monday - Friday. The Technical Service Department
can be reached using one of the following telephone
numbers:
Toll-Free: (800) 328-3911
(From within continental United States only)
International: (507) 835-6911
FAX: (507) 835-6969
E-Mail: First Initial/Last Name@transcrypt.com
(You need to know the name of the person you want to
reach. Example: dthompson@efjohnson.com)
NOTE: Emergency 24-hour technical support is also
available at the 800 and preceding numbers during off
hours, holidays, and weekends.
When your call is answered at E.F. Johnson Com-
pany, you will hear a brief message informing you of
numbers that can be entered to reach various depart-
ments. This number may be entered during or after
the message using a tone-type telephone. If you have
a pulse-type telephone, wait until the message is fin-
ished and an operator will come on the line to assist
you. When you enter some numbers, another number
is requested to further categorize the type of informa-
tion you need.
You may also contact the Technical Service
Department by mail. Please include all information
that may be helpful in solving your problem. The
mailing address is as follows:
E.F. Johnson Company
Technical Service Department
299 Johnson Avenue
P.O. Box 1249
Waseca, MN 56093-0514
1.8 FACTORY RETURNS
Repair service is normally available through local
authorized E.F. Johnson Land Mobile Radio Service
Centers. If local service is not available, the equip-
ment can be returned to the factory for repair. How-
October 1999
Part No. 001-2009-201
ever, it is recommended that you contact the Technical
Service Department before returning equipment
because a service representative may be able to sug-
gest a solution to the problem so that return of the
equipment would not be necessary.
Be sure to fill out a Factory Repair Request Form
#271 for each unit to be repaired, whether it is in or
out of warranty. These forms are available free of
charge by calling the repair lab (see Section 1.2) or by
requesting them when you send a unit in for repair.
Clearly describe the difficulty experienced in the
space provided and also note any prior physical dam-
age to the equipment. Then include a form in the ship-
ping container with each unit. Your telephone number
and contact name are important because there are
times when the technicians have specific questions
that need to be answered in order to completely iden-
tify and repair a problem.
When returning equipment for repair, use a PO
number or some other reference number on your
paperwork in case you need to call the repair lab about
your unit. These numbers are referenced on the repair
order and it makes it easier and faster to locate your
unit in the lab.
Return Authorization (RA) numbers are not nec-
essary unless you have been given one by the Field
Service Department. RA numbers are required for
exchange units or if the Field Service Department
wants to be aware of a specific problem. If you have
been given an RA number, reference this number on
the Factory Repair Request Form sent with the unit.
The repair lab will then contact the Field Service
Department when the unit arrives.
1.9 REPLACEMENT PARTS
E.F. Johnson replacement parts can be ordered
directly from the Service Parts Department. To order
parts by phone, dial the toll-free number as described
in Section 1.2. When ordering, please supply the part
number and quantity of each part ordered. E.F.
Johnson dealers also need to give their account num-
ber. If there is uncertainty about the part number,
include the designator (C112, for example) and the
model number of the equipment the part is from.
1-4
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