@Xi Computer Corporation MTower User Manual page 98

Appendix C, Warranty & FCC Information
with an exclusive EXPRESS PARTS REPLACEMENT program. Within the
validity and applicability of the @Xi Limited Warranty, in the event one or more
components of an @Xi product(s) is found to be faulty or defective, @Xi will ship
the replacement part(s) to the site of the Customer, free of charge by FedEx
Standard Overnight or equivalent shipping service. An RMA form will be issued
by the @Xi Tech Support with the description of the faulty part, the problem of the
fault, a retail value of the part(s) and the written agreement of the customer to
return the faulty part within 10 days of receipt of the replacement one. A major
credit card is requested to guarantee such return unless he or she is already an
approved customer on net terms. Is such case, a valid customer Purchase Order
number is required by written, prior to shipment. If the customer is not capable to
provide a valid credit card or approved P.O. for the amount of the faulty part(s),
such part(s) must be returned before the replacement part can be shipped. If the
faulty part(s) is not returned within thirty (10) days (freight-prepaid and insured by
customer), after the Customer has received the replacement part(s), @Xi will,
without further notice, charge the Customer credit card or debit the Customer
account with the retail amount contained in the original RMA form and issue a sale
invoice for the replaced part(s). Such sale is considered final. If the Customer has
purchased from @Xi an On-Site service contract (issued from a third party
provider) at the time of purchase, the exact same procedure will be applied to
part(s) provided at the site of customer to be installed by the On-Site service
provider staff. @Xi reserve the right to replace part(s) with equally functional parts
new or refurbished. Such part(s) are guaranteed for 90 days or up to the end of the
original system warranty, whichever is longer. At sole @Xi discretion, within the
continental USA only, the complete @Xi system unit may be recalled (if under
warranty) to perform services or verifications that are beyond a simple and easy
replacement of a faulty part(s). In such case (for the first year of warranty only),
@Xi will pay the freight both ways based on FedEx Economy or equivalent
second day service. The Customer can elect to pay shipping to @Xi with an
Overnight Service of his choice and @Xi will send it back FedEx Standard
overnight (or equivalent) at @Xi expense. All efforts are made to minimize the
turn around time of such unit accordingly to an accurate testing and verification on
the unit functionality, as specified by the above procedure and pursuant to the
warranty claims set hereunder. @Xi assumes no responsibility for loss or damage
of any data from @Xi products shipped to @Xi for repair or replacement. In case
of customer fault that affects the unit functionality, like software viruses, improper
software installation or modifications, or malfunction due to hardware or software
products not originally purchased by @Xi, the customer will be billed for the
freight cost plus the current @Xi service repair rate. An estimate will be provided
to the customer before proceeding with the work. Customer agrees to at least pay
for freight and $75.00 inspection fee in such a case. All service will be provided
pursuant to the present service and warranty conditions and warranty and service
claim procedures described hereunder.
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