@Xi Computer Corporation MTower User Manual page 97

THIRTY-DAY MONEY-BACK GUARANTEE CLAIM PROCEDURE
1
2
3
4
5
@Xi EXPRESS PARTS REPLACEMENT
RE-SELLABLE CONDITION". SUCH A RESTOCKING FEE IS SET AT THE
SOLE DISCRETION OF @Xi AFTER INSPECTION OF THE RETURNED
PRODUCT(S). SOFTWARE PRODUCTS AND SPECIAL ORDER ITEMS ARE
NOT ELIGIBLE FOR THE 30 DAYS MONEY BACK GUARANTEE.
With your original invoice and system serial number, call @Xi Technical Support
and explain the problem you are having with your system. If @Xi cannot resolve
the issue to your satisfaction, or simply you want your money back for your
reasons, you can contact our customer service or your original @Xi sales
representative to issue a Credit Return Merchandise Authorization number
(CRMA) allowing you to return the product(s) to @Xi and stating the terms and
the amount of the refund.
Considering that the freight from @Xi to you and the return freight is non
refundable, we advise you to possibly keep the monitor or other accessories you
might like, to minimize the freight cost to the minimum. Your original sales
representative will be able to assist on the purchase value of monitor and other
accessories you might be willing to keep.
Ship the @Xi product(s) back to the address stated on the CRMA form. Ship
freight prepaid and insured by you, using the original Packing materials, including
any accessories originally supplied with the @Xi system (manuals, driver diskettes
etc.) Write the CRMA number on the Outside of each container returned and
include a copy of such CRMA in the box. @Xi assumes no responsibility for
Products shipped from the customer to @Xi.
All equipment must be in "as-new" & "perfect re-sellable" condition, the refund
process will be initiated after a careful inspection of the status or the returned
product(s). If any defects are found, the @Xi customer service will immediately
contact you to discuss a fair solution. To receive a 30 days refund, the product
must be received by @Xi within 5 days from the date of the issuance of the CRMA
form to the customer.
Refunds for @Xi products will be issued within 10 working days after receipt and
inspection of the product(s). Purchases with credit card will be issued a credit on
the same card. A credit to your account, or a company check will be issued
accordingly to net or cash purchases.
Within the duration of the @Xi warranty, pursuant to the warranty claim
requirement set hereunder, in the Continental U.S. territory only and depending on
the nature of the failure, @Xi Computer provides its Direct Original Customers
Xi® MTower™ - NTower™ - NetRAIDer™
Page 89