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Chapter 6, Troubleshooting
Computer Fails to Restart in Normal Mode
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2
3
4
5
Monitor Fails to Work
If you cannot start your computer in Microsoft® Windows® Normal Mode, start
the computer in Safe Mode. Follow these steps:
Power-up your computer.
When you see the message on the screen, "Starting Windows 98" or "Starting
Windows 95" (depending on which operating system you have), press the F8 key
on the top row of the keyboard. A Startup Menu appears.
Press the number 3 key on the keyboard to select Safe Mode.
Press the Enter key on the keyboard to start the computer in Safe Mode.
When the computer starts in Safe Mode, you see a message stating that Windows
is running in Safe Mode. Click the OK button to complete the startup procedure.
If your monitor fails to work, perform these steps to identify and resolve the
problem:
1. Be sure the monitor cable is attached to the appropriate connector on the back
of the system unit.
2. Turn the contrast and brightness control knobs on the monitor to their highest
settings. (See the monitor documentation for information about these controls.)
3. Inspect the end of the monitor connecting cable for any broken, bent, or loose
pins.
4. Check to be sure the monitor is connected to the proper connector.
5. If the monitor still does not work, turn both it and your computer off and
disconnect the monitor from the system unit. Then connect another monitor
that you know is working to your computer's monitor connector. Now turn on
your computer and other monitor:
•
If the second monitor works, the first monitor you tried to connect is
mostly likely defective.
•
If the second monitor fails to work, the problem might be with the video
adapter card or monitor driver installed in your computer. Contact @Xi
Computer Corporation technical support. (See
page
81.)
Page 58
"Technical Support" on
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Table of Contents
Troubleshooting
