Kodak ScanMate i940M User Manual page 55

Depot service
If the Kodak Scanner is not eligible for Advance Exchange or On-Site Service, an
eligible purchaser may utilize our Depot Repair Service. The eligible purchaser
will be instructed to ship the product to the nearest authorized Depot Repair
Center. Product must be shipped at the eligible purchaser's risk and expense to
the repair center. Before the product is returned to the repair center, be sure to
remove all options and accessories (which include power cord, documentation,
etc.) not covered by the Limited Warranty. All products should be returned to
Kodak in the original shipping container, or in a recommended packing box. The
Kodak Scanner must have the shipping restraint installed before it is shipped.
When the original packaging is not available, contact Kodak's Response Center at
(800) 822-1414, for ordering information. Eligible purchasers seeking services for
Kodak Scanners must obtain a Return Material Authorization number ("RMA") by
calling (800) 822-1414, and within ten (10) business days from the date of
issuance of the RMA must return the Kodak Scanner to the address designated in
the RMA at the end user's own expense and risk. The Return Material
Authorization Number ("RMA") must be clearly marked on the outside of the box
to ensure proper receipt and credit of the defective product.
Upon receipt of the product, the repair center will repair product within ten (10)
business days. The repaired product will be shipped back two-day express mail at
no expense to the eligible purchaser.
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