Page 1 USER MANUAL SAILOR 500/250 FleetBroadband BUY NOW...
Page 2 Thrane & Thrane A/S SAILOR 500 FleetBroadband ® SAILOR 250 FleetBroadband ® User manual Document number: TT98-125645-C Release date: December 12, 2007...
Page 3 Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane & Thrane A/S. We recommend downloading the latest version of the manual from the Thrane & Thrane Extranet. Copyright © 2007 Thrane & Thrane A/S. All rights reserved. Trademark acknowledgements: •...
Page 4: Safety Summary
Power.This radiation may be hazardous to humans close to the antenna. During transmission, make sure that nobody gets closer than the recommended minimum safety distance. On the SAILOR 500 FleetBroadband, the minimum safety distance on the focal line to the antenna panel is 1.3 m, based on a radiation level of 10 W/m .
Page 5 The equipment must be installed with the following minimum safe distances to magnetic steering compass: SAILOR FleetBroadband terminal: min. 0.3 m. SAILOR 500 FleetBroadband antenna: min. 1.0 m SAILOR 250 FleetBroadband antenna: min. 1.1 m Service User access to the interior of the terminal is prohibited. Only a technician authorized by Thrane &...
Page 6 Grounding, cables and connections To minimize shock hazard, the equipment chassis and cabinet must be connected to an electrical ground. Both terminal and antenna must be grounded to the ship. For further grounding information refer to the Installation manual. Do not extend the cables beyond the lengths specified for the equipment. The cable between the terminal and antenna can be extended if it complies with the specified data concerning cable losses etc.
Page 7 Mandatory safety instructions to installers & users of SAILOR 250 FleetBroadband ® Use only manufacturer or dealer supplied antenna. Antenna minimum safe distance: 0.415 m. Antenna gain 12.2 dBi referenced to isotropic. The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio Frequency) energy, which is below the OSHA (Occupational Safety and Health Act) limits.
Page 8 Warning Maintain a separation distance from the antenna to a person(s) of at least 0.415 m. Note Thrane & Thrane recommends a minimum safety distance of 0.6 m to the SAILOR 250 FleetBroadband antenna. You, as the qualified end-user of this radio device must control the exposure conditions of bystanders to ensure the minimum separation distance (above) is maintained between the antenna and nearby persons for satisfying RF Exposure compliance.
Page 9: Intended Readers
About the manual Intended readers This manual is a user manual for the SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system. The readers of the manual include anyone who is using or intends to use one of these two systems. No specific skills are required to operate the SAILOR FleetBroadband system.
Page 10: Sailor 250 Fleetbroadband
Thrane & Thrane Extranet and download the latest version, or acquire it from your distributor. Related documents The below list shows the documents related to this manual and to the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems. Document Title and description...
Page 11 Typography In this manual, typography is used as indicated below: Bold is used for the following purposes: • To emphasize words. Example: “Do not touch the antenna”. • To indicate what the user should select in the user interface. Example: “Select SETTINGS > LAN”. Italic is used to emphasize the paragraph title in cross-references.
Page 12: Table Of Contents
Table of Contents Safety summary ..............iii Mandatory safety instructions to installers & users of SAILOR 250 FleetBroadband ..........vi ® About the manual ............viii Chapter 1 Introduction Welcome ................1 In this chapter ..............2 Features and interfaces ............3 Main units ................4 ..4 SAILOR 500 FleetBroadband/ SAILOR...
Page 13 Table of Contents Getting started with the terminal ........19 ..........19 Operation at high temperatures ..............20 Connector panel ............20 Starting up the terminal Connecting the IP handset ..........22 ..............22 Power supply ............22 Starting up the IP handset Making the first data connection (LAN) ......23 ........23 Before connecting to the LAN interface...
Page 14 Table of Contents Using a phone or fax machine .......... 34 ............. 34 Available interfaces ............35 Selecting the call type ..........38 Making or receiving a phone call ..........40 Making a call to the terminal ..............41 Dialing functions ........46 Sending or receiving a fax message Using a computer .............48 .............48 Available interfaces...
Page 15 Table of Contents Handling messages ............73 ............73 Sending an SMS message ........74 Options for messages in the Outbox .........75 Options for messages in the Sent folder ......75 Sending an SMS message to the terminal ............76 Receiving a message ..........77 Options for new SMS messages ........77 Options for SMS messages in the Inbox ..........78...
Page 16 Table of Contents Help desk and diagnostic report ........133 .............133 Accessing the Help desk ..........134 Generating a diagnostic report What’s next? ..............134 Chapter 5 Troubleshooting In this chapter ..............135 Getting support ...............135 ................135 Overview ..............135 Airtime support ..............135 System support Uploading software ............136 ...........136 Viewing software version status...
Page 17 Table of Contents Chapter 6 Conformity SAILOR 500 FleetBroadband ......... 155 ® ............... 155 CE (R&TTE) SAILOR 250 FleetBroadband ...........157 ® ................157 CE (R&TTE) ..................157 Glossary ..................159 Index ..................163...
Page 18: Introduction
Chapter 1 Introduction Welcome Congratulations on the purchase of your SAILOR FleetBroadband system! SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband are maritime broadband systems, providing simultaneous high-speed data and voice communication via satellite through the Broadband Global Area Network (BGAN).
Page 19: In This Chapter
• VPN (Virtual Private Network) access to corporate servers In this chapter This chapter introduces the SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system, and gives an overview of the physical units and their features and functions. It also gives an overview of the BGAN system and services.
Page 20: Features And Interfaces
2 Standard Phone/Fax ports for standard phones, fax machines or analog modems 1 Euro ISDN port for ISDN phones or, for SAILOR 500 FleetBroadband only: G4 fax or ISDN modem 1 L-Band output for connecting a broadcast receiver for maritime data...
Page 21: Main Units
500 FleetBroadband/ SAILOR 250 FleetBroadband ® ® The main difference between the SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system lies in the antenna. • SAILOR 500 FleetBroadband uses the TT-3052A antenna, which is a maritime BGAN Class 8 antenna.
Page 22: Sailor Fleetbroadband Antennas
SAILOR 500 FleetBroadband antenna ® SAILOR 500 FleetBroadband system uses the TT-3052A antenna, which is a maritime BGAN antenna that complies with Inmarsat’s Class 8 definition for maritime antennas. The antenna contains all functions for satellite tracking including a GPS system. A single coaxial cable carries all RF communication, supply voltage and modem communication between the antenna and the terminal.
Page 23 Chapter 1: Introduction SAILOR 250 FleetBroadband antenna ® SAILOR 250 FleetBroadband system uses the TT-3050A antenna, which is a medium size, maritime BGAN Class 9 antenna. Main units...
Page 24: Sailor Fleetbroadband Terminal
Chapter 1: Introduction SAILOR FleetBroadband terminal Overview Whether you have purchased a SAILOR 500 FleetBroadband system or a SAILOR 250 FleetBroadband system, the terminal is basically the same. For this reason this section covers both systems. The SAILOR FleetBroadband terminal is the controlling unit in the SAILOR FleetBroadband system.
Page 25 Chapter 1: Introduction SIM card The terminal has a SIM slot (Subscriber Identity Module) located in the connector panel behind a small cover plate. The terminal requires a dedicated FleetBroadband SIM card, which is acquired from your Airtime Provider. The system requires a SIM card to go online and to access the settings of the terminal.
Page 26: Ip Handset And Cradle
Chapter 1: Introduction IP handset and cradle IP handset The Thrane & Thrane IP handset communicates using Internet protocols. The handset is not strictly dedicated to the SAILOR FleetBroadband system, but can also be used in a public network as a standard IP telephone.
Page 27 Chapter 1: Introduction IP cradle The IP cradle serves as a holder for the IP handset. The handset is connected to the cradle with a coil cord. The cradle connects to the terminal using an Ethernet cable. Main units...
Page 28: The Inmarsat Bgan System
Chapter 1: Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.
Page 29: Coverage
Chapter 1: Introduction Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system. (Launch date to be finalized) Note The map depicts Inmarsat's expectations of coverage, but does not represent a guarantee of service.
Page 30: Overview Of The Fleetbroadband System
A complete BGAN FleetBroadband system may include the SAILOR FleetBroadband terminal with connected peripherals, a SAILOR 500 FleetBroadband antenna or a SAILOR 250 FleetBroadband antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
Page 31: The Bgan Services
Chapter 1: Introduction The BGAN services Supported services The services currently supported by BGAN comprise: • A Packet Switched connection to the Internet • A Circuit Switched (Dialed) connection for voice, fax or data • Short Messaging Service (SMS) Packet data service The BGAN network supports different classes of data connection to the Internet.
Page 32 Chapter 1: Introduction Circuit switched (dialed) service Two types of circuit switched connection are available: • Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to 4.0 kbps, which reduces the bandwidth use and consequently the tariff. •...
Page 33 For FleetBroadband Class 8, Streaming 256 kbps can only be guaranteed in elevations > 15°. Note The SAILOR 250 FleetBroadband system is a FleetBroadband Class 9 system. The SAILOR 500 FleetBroadband system is a FleetBroadband Class 8 system. The Inmarsat BGAN system...
Page 34: Matrix Of Services And Interfaces
Chapter 1: Introduction Matrix of services and interfaces The following table shows which services can be accessed from which interfaces on the terminal, and which types of equipment can be used. Interface on the terminal Service Phone/Fax LAN (PoE) ISDN Analog IP handset ISDN telephone...
Page 35: What's Next
Chapter 1: Introduction What’s next? This chapter has provided an overview of the BGAN system and of the SAILOR FleetBroadband systems. The next chapters will go into more detail about how to set up and use your system. The following chapter, Getting started, explains how to start up the system.
Page 36: Getting Started
This chapter describes how to start up the system and make the first call or data session. For information on how to install the system, insert SIM card and connect cables, refer to the installation manual for the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems. Getting started with the terminal...
Page 37: Connector Panel
4 x LAN w. PoE Grounding stud Phone 2 For information on how to connect to each interface, refer to the installation manual for the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems. Starting up the terminal SIM card Note that the SAILOR FleetBroadband terminal requires a SIM card dedicated to FleetBroadband.
Page 38 Chapter 2: Getting started Switching on the terminal To switch on the terminal, use the Power switch in the connector panel. It normally takes one or two seconds for the terminal to switch on. If a switch for the remote on/off function is installed, you may leave the power switch in the “on”...
Page 39: Connecting The Ip Handset
Chapter 2: Getting started Connecting the IP handset Power supply The Thrane & Thrane IP handset is powered from the LAN interface, using Power over Ethernet. Starting up the IP handset The following procedure is for the Thrane & Thrane IP handset. The procedure may be different for another type of IP handset.
Page 40: Making The First Data Connection (Lan)
Chapter 2: Getting started Making the first data connection (LAN) Before connecting to the LAN interface For the LAN (Local Area Network) interface to work without any further setup, the computer must be set up to obtain an IP address and a DNS server address automatically.
Page 41: Entering The Sim Pin For The Terminal
Chapter 2: Getting started Entering the SIM PIN for the terminal Overview Depending on your SIM card, you may have to enter a SIM PIN to use the system. You can enter the PIN using a standard phone or ISDN phone, the IP handset or the web interface.
Page 42 Chapter 2: Getting started If a wrong PIN has been entered three times, you will hear 3 beeps - pause - 3 beeps - etc. This means you have to enter the PUK (PIN Unblocking Key) provided with your SIM card. After entering the PUK, you must enter a new PIN of your own choice (4 to 8 digits long).
Page 43: Entering The Pin Using The Web Interface
Chapter 2: Getting started Entering the PIN using the web interface Do as follows: 1. On a computer connected to the terminal, open your browser and enter the IP address of the terminal. Refer to Using the web interface on page 53. The default IP address is 192.168.0.1.
Page 44: Connecting To The Bgan Network
Chapter 2: Getting started Connecting to the BGAN network When the SIM PIN is accepted by the terminal, the SAILOR FleetBroadband system starts the connection procedure on the BGAN network. Note We recommend keeping the vessel on a steady course while the antenna is performing a sky scan.
Page 45 Chapter 2: Getting started This table shows how the startup procedure is signaled with the light indicators. If errors occur, the indicators will light yellow or red, depending on the severity of the errors. Status Antenna indicator Terminal indicator The antenna is starting up Flashing slowly green The antenna is Flashing rapidly green...
Page 46: Making The First Call
Chapter 2: Getting started Making the first call Introduction When the Antenna and Terminal indicators in the LED panel on the terminal both light steady green, you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 38.
Page 47: Making A Call From One Terminal To Another
Chapter 2: Getting started • Mobile number: The mobile number of the terminal you are calling. The first part of the number is always 870, which is the “country code” for the BGAN system. Note There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Page 48: Operating The System
Chapter 3 Operating the system In this chapter This chapter describes how to use the SAILOR FleetBroadband systems. It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the data interfaces in Chapter 4, Using the web interface.
Page 49 Chapter 3: Operating the system The IP handset When you connect the Thrane & Thrane IP handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal. The IP handset includes the following items for the terminal: •...
Page 50: Services And Interfaces
Chapter 3: Operating the system Services and interfaces The following table shows the possible combinations of services and interfaces, and which types of equipment can be used. Interface on the terminal Service Phone/Fax LAN (PoE) ISDN Analog IP handset ISDN telephone telephone 3.1 kHz G3 Fax machine...
Page 51: Using A Phone Or Fax Machine
SAILOR 500 FleetBroadband supports G4 fax (UDI). Port 1 Port 2 For information on how to connect to the interfaces, see the installation manual for the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems. Using a phone or fax machine...
Page 52: Selecting The Call Type
Standard Voice call is received, this Phone/Fax interface will not ring. When connecting a G4 fax or a modem to the ISDN interface in the SAILOR 500 FleetBroadband system you must use UDI. Note UDI and RDI are not available with the SAILOR 250 FleetBroadband system, so you cannot connect a G4 fax machine nor a modem to the ISDN interface on the SAILOR 250 FleetBroadband system.
Page 53 Chapter 3: Operating the system For further information, see Configuring the Phone/Fax interface on page 85. • IP handset. Currently not possible. The default call type is Standard Voice. However, using a prefix before the dialed number, you can override the default outgoing call type as explained below.
Page 54 Chapter 3: Operating the system Phone numbers for incoming 3.1 kHz Audio and Standard Voice 3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a person calling a phone connected to the terminal can select whether to use 3.1 kHz Audio or Standard Voice, simply by using the dedicated phone number.
Page 55: Making Or Receiving A Phone Call
Chapter 3: Operating the system Making or receiving a phone call Analog phone, ISDN phone or IP handset There are different methods for activating a call, depending on the type of phone: • Analog phone or ISDN phone: Dial # after the number. •...
Page 56 Chapter 3: Operating the system If you are using the IP handset, the handset may show an error message. Depending on the type of error, the web interface may also show an error message. See Viewing the Event list or the Event log on page 114. Receiving a call To be able to receive a call, the phone must be connected to the relevant interface on the terminal.
Page 57: Making A Call To The Terminal
Chapter 3: Operating the system Making a call to the terminal To make a call to a phone connected to the terminal, dial + <Mobile number> • + is the prefix used in front of the country code for international calls. This is 00 when calling from countries in Europe and from many other countries.
Page 58: Dialing Functions
Chapter 3: Operating the system Dialing functions Special-purpose numbers There are a number of dialing functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal. Number Function 0 * followed by # or off-hook key Redial last called number on this interface.
Page 59 Chapter 3: Operating the system Dialing prefixes Apart from the numbers above, the terminal uses the following dialing prefixes: • 1* before the phone number will force the connection to use Standard Voice. • 2* before the phone number will force the connection to use 3.1 kHz Audio.
Page 60 Chapter 3: Operating the system Handling waiting calls Note The phone must have an R key to be able to use these functions. During a call, if a second party attempts to make contact with you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc.
Page 61 Chapter 3: Operating the system Holding a call Note The phone must have an R key to be able to use these functions. During a call, you may place the initial call on hold while another call is made. If you want to: Do as follows: Place a call on hold.
Page 62 Chapter 3: Operating the system Transferring a call Note The phone must have an R key to be able to use these functions. When you receive a call, you can transfer this call to another phone connected to the terminal. To transfer the incoming call to another phone or headset, do as follows: 1.
Page 63: Sending Or Receiving A Fax Message
Chapter 3: Operating the system Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays. Sending a fax message from the terminal Note If the default setting in the web interface is not 3.1 kHz Audio, you...
Page 64 An analog fax machine connected to the terminal can only receive a fax with 3.1 kHz Audio. Refer to Selecting the incoming call type on page 37. An ISDN G4 fax machine connected to the SAILOR 500 FleetBroadband terminal can only receive a fax with UDI. SAILOR 250 FleetBroadband does not support UDI and cannot be used with a G4 fax machine.
Page 65: Using A Computer
The terminal has four LAN connectors for connecting computers or other LAN equipment. For information on how to connect to the interfaces, see the installation manual for the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems. Standard or Streaming data on LAN...
Page 66 Setting up and activating a Streaming connection The SAILOR 250 FleetBroadband system supports 32, 64 and 128 kbps Streaming. The SAILOR 500 FleetBroadband system supports 32, 64, 128 and 256 kbps Streaming. Note You may have difficulties establishing the fastest Streaming connection if you are located close to the edges of the satellite beam.
Page 67: Working With Network Groups
Chapter 3: Operating the system 3. Click the Start or Stop link of the relevant Streaming profile. Note If another primary profile is active you must stop it before you can start your new profile. Note When running a Streaming session you are charged for the time you are connected.
Page 68: Using The Ip Handset
Chapter 3: Operating the system Using the IP handset You can use the Thrane & Thrane IP handset as user interface for the SAILOR FleetBroadband system as well as for making calls. The IP handset has a dedicated menu for the SAILOR FleetBroadband system. For information on how to start up the IP handset, see Connecting the IP handset on page 22.
Page 69 Chapter 3: Operating the system What’s next?
Page 70: Using The Web Interface
Chapter 4 Using the web interface In this chapter This chapter describes how to use the web interface to operate, set up and configure your SAILOR FleetBroadband system. Introduction The web interface What is the web interface? The web interface is built into the terminal, and is used for operating, setting up and configuring the system.
Page 71 Chapter 4: Using the web interface Browser settings If you are connecting your computer using the LAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish.
Page 72: Accessing And Navigating The Web Interface
Chapter 4: Using the web interface When the proxy server settings are disabled, close your browser. You may need to change this setting back on return to your Internet connection. Accessing and navigating the web interface Accessing the web interface To access the web interface, do as follows: 1.
Page 73 When the web interface opens, the title bar shows the name of the product. Note If no antenna is connected, the web interface will assume that the system is a SAILOR 500 FleetBroadband system. The web interface consists of the following sections. Title bar...
Page 74 Chapter 4: Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 76.
Page 75: Entering The Sim Pin In The Web Interface
Chapter 4: Using the web interface Entering the SIM PIN in the web interface If a computer is connected when you start up the terminal, you can access the web interface and enter the SIM PIN here. If your SIM card requires a PIN: Until you enter the PIN you can only upload software and view the Dashboard.
Page 76: The Dashboard
Chapter 4: Using the web interface The Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna. The Dashboard...
Page 77: Properties
Chapter 4: Using the web interface Properties The PROPERTIES section of the DASHBOARD shows the following information: • Airtime provider. The name of your Airtime Provider. • GPS position. The GPS position of your SAILOR FleetBroadband system. • Status. The status of the terminal and antenna. Examples of status information are: Scanning, Ready and Data active.
Page 78: Managing Data Sessions
Chapter 4: Using the web interface Managing data sessions Overview Data sessions are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the Dashboard. • Primary profiles are listed in the left side and secondary profiles (if any) are listed to the right.
Page 79 You may have difficulties establishing the fastest Streaming connection if you are located close to the edges of the satellite beam. 256 kbps Streaming on SAILOR 500 FleetBroadband and 128 kbps Streaming on SAILOR 250 FleetBroadband normally require an elevation angle of more than 15 degrees.
Page 80 Chapter 4: Using the web interface Start/stop Standard data on the LAN interface By default, Standard data is always activated on the terminal. If you only want Standard data to be activated when you have specifically enabled it, you can disable automatic activation using the SETTINGS >...
Page 81 Chapter 4: Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. • ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the time connected for each call.
Page 82: Using The Phone Book
Chapter 4: Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short dial numbers for easy dialing from a handset. • Modify or delete existing names and phone numbers, or enter new names and phone numbers.
Page 83 Chapter 4: Using the web interface Accessing the phone book To access the phone book, select PHONE BOOK from the left navigation pane. The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by.
Page 84 Chapter 4: Using the web interface Short dial The entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialing the entire phone number. Simply dial 00 <short dial> followed by # or off-hook key. Example: To call the third entry in the phone book from an analog phone, take the phone off hook and dial 003 #.
Page 85: Editing Phone Book Entries
Chapter 4: Using the web interface Editing phone book entries Adding a new entry To add a new entry, do as follows: 1. In the phone book, locate the empty entry number where you want to add the new phone number and click New. 2.
Page 86: Viewing And Editing The Mobile Numbers
Chapter 4: Using the web interface Viewing and editing the mobile numbers To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane. The mobile numbers are the phone numbers to use when making a call to the terminal.
Page 87: Using The Call Log
Chapter 4: Using the web interface Using the Call log Information on total usage To enter the CALLS page select CALLS from the left navigation pane. The CALLS page contains information on usage for circuit switched connections. For an explanation of the circuit switched services, see Circuit switched (dialed) service on page 15.
Page 88: Exporting The Call Log
Chapter 4: Using the web interface Exporting the call log The system logs all calls and data sessions. For information on how to view the lists of calls and data sessions, see the next section. To export the entire call log to a file, do as follows: 1.
Page 89: Viewing The Lists Of Calls
Chapter 4: Using the web interface Viewing the lists of calls To see information on outgoing, received or missed calls or data sessions, select one of the following lists from the left navigation pane in the CALLS page: • Outgoing calls shows the start time, receiving end phone number, duration, type (Standard or 3.1 kHz Audio) and estimated charge of each outgoing call.
Page 90: Handling Messages
Chapter 4: Using the web interface Handling messages Sending an SMS message Important If the terminal is not online when you attempt to send a message, the message is moved to the Outbox in stead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online.
Page 91: Options For Messages In The Outbox
Chapter 4: Using the web interface 3. Type in the message in the Write new message field. If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message.
Page 92: Options For Messages In The Sent Folder
Chapter 4: Using the web interface Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent. To access the Sent folder, select MESSAGES > Sent from the navigation pane. The Status column shows the status of each message, if you have selected Delivery notification when sending the message.
Page 93: Receiving A Message
Chapter 4: Using the web interface Receiving a message If a message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the envelope to see the new message(s). Otherwise, to see new messages click MESSAGES from the left navigation pane.
Page 94: Options For New Sms Messages
Chapter 4: Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: •...
Page 95: Configuring Message Settings
Chapter 4: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message.
Page 96 Chapter 4: Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card. •...
Page 97: Setting Up The Interfaces
Chapter 4: Using the web interface Setting up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna and contains a field for enabling or disabling the L-Band interface on the terminal. To access the SETTINGS page, select SETTINGS from the left navigation pane. Enabling or disabling the L-Band interface The L-Band interface is used for connecting a broadband receiver for reception of position data.
Page 98: Configuring The Lan Interface
Chapter 4: Using the web interface Configuring the LAN interface Overview The SAILOR FleetBroadband terminal has 4 LAN connectors with PoE (Power over Ethernet). The major part of the LAN parameters are set up in the network management pages, which are protected by Administrator password. For information on these settings, refer to Managing LAN network users on page 99.
Page 99 Chapter 4: Using the web interface Setting up the LAN interface Do as follows: 1. From the left navigation pane, select SETTINGS > LAN. 2. At DHCP status, select Enabled (recommended), or Disabled. • If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal.
Page 100 Chapter 4: Using the web interface Port forwarding Port forwarding enables you to setup a server connected to the terminal while the terminal is in Shared mode. Without port forwarding it would not be possible to contact the server from the internet. For information on how to set the terminal in Shared mode, see Setting up the network user groups on page 100.
Page 101 Chapter 4: Using the web interface 5. Type in the Destination port number. 6. Repeat step 3 to step 5 to set up port forwarding to additional servers. 7. In the Active column, select which ports should have port forwarding activated.
Page 102: Configuring The Phone/Fax Interface
Chapter 4: Using the web interface Configuring the Phone/Fax interface Do as follows: 1. Select SETTINGS > Phone/Fax from the left navigation pane. 2. For each Phone/Fax port, set the call type for incoming and outgoing calls. Note Port 1 is the connector closest to the antenna connector, and Port 2 is the connector closest to the ISDN connector.
Page 103 Chapter 4: Using the web interface • For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The selected type will be used by default, if possible, for any outgoing call. Note, however, that fax machines and modems must use 3.1 kHz Audio.
Page 104: Configuring The Isdn Interface
Chapter 4: Using the web interface Configuring the ISDN interface Note For information on how to set up call services (supplementary services), see Setting up call services on page 92. These settings apply to both the Phone/Fax interface, the ISDN interface and the LAN w.
Page 105 Chapter 4: Using the web interface 3. Set the MSN numbers that are to be assigned to each call type. Note that this setting only applies to the call type selected above the MSN number, and only if the connected device supports the call type used. Important If you set an MSN number to anything other than <None>, connected devices must be programmed with these MSN...
Page 106 Chapter 4: Using the web interface • If you select 3.1 kHz Audio, all outgoing calls, except UDI/RDI, will use the call type 3.1 kHz Audio. If you make a Standard call it will be converted to a 3.1 kHz Audio call. Outgoing UDI or RDI sessions will be not be influenced by this setting.
Page 107: Setting The Common Interface Settings
Chapter 4: Using the web interface Setting the common interface settings The common APN The common APN setting is defined here and can be selected for each network user group. If you are using the same APN for many user groups, it is easier to define it once, and then simply select it for the relevant user groups.
Page 108 Chapter 4: Using the web interface 2. Select the APN. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements. • Network assigned. The APN is assigned from the network. •...
Page 109: Setting Up Call Services
Chapter 4: Using the web interface Setting up call services Overview Note The terminal must be registered on the BGAN network before you can set up the call services in the web interface. In the web interface you can set up the following supplementary services: •...
Page 110 Chapter 4: Using the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number. Do as follows: 1. Select SETTINGS > Common > Call forward from the left navigation pane. 2. For each call type, select Enabled next to the situation(s) in which you want to forward incoming calls.
Page 111 Chapter 4: Using the web interface Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: 1. Select SETTINGS > Common > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the page is updated. 3.
Page 112 Chapter 4: Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Call waiting from the left navigation pane. 2.
Page 113 Chapter 4: Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Line identification from the left navigation pane.
Page 114 Chapter 4: Using the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: 1.
Page 115 Chapter 4: Using the web interface 4. To allow outgoing access for the activated user group(s), select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP. Note that if you selected Subscribed above, this setting will not be used. 5. Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up.
Page 116: Managing Lan Network Users
Chapter 4: Using the web interface Managing LAN network users Overview Network user groups and profiles The LAN users of the SAILOR FleetBroadband system can be organized in network user groups with different setup and different access rights. The steps necessary for managing network users include: 1.
Page 117: Setting Up The Network User Groups
Chapter 4: Using the web interface Setting up the network user groups Overview A network user group, in this context, is a group of network users sharing the same Quality of Service profile and network parameters. There are 11 configurable network user groups. For the Default user group, certain settings are locked, to make sure there is always one functional user group available.
Page 118 Chapter 4: Using the web interface 2. Click Edit next to the user group you want to set up. Note For further explanation of the below settings, see Definitions for network terms on page 109. 3. Type in a name for the group. 4.
Page 119 Chapter 4: Using the web interface • No internet access means no connection to the Internet is allowed. Use this setting e.g. for IP handsets, where an Internet connection is not required. The external voice connection is still available; this setting only affects communication over the Internet.
Page 120 There are 5 predefined profiles (4 in the SAILOR 250 FleetBroadband): Standard, Streaming 32 kbps, Streaming 64 kbps, Streaming 128 kbps and Streaming 256 kbps (only SAILOR 500 FleetBroadband). Additionally, you can define your own custom profiles. Important...
Page 121: Managing Network Devices
Chapter 4: Using the web interface Managing network devices Overview A network device, in this context, is an Ethernet hardware device, identified by a unique MAC address. When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list.
Page 122 Chapter 4: Using the web interface For each device, the list shows: • IP address • MAC address • Device name (if available) Locking an IP address to a MAC address When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Direct connection).
Page 123: The Network Classification Table
Chapter 4: Using the web interface The Network classification table Overview The Network classification table is used for making an association between network devices and network user groups. Each entry in the table shows MAC address, IP address, LAN port and Network user group.
Page 124 Chapter 4: Using the web interface 2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list. 3. Click Add next to a network device you want to use, or type in the MAC address manually at the top of the page.
Page 125 Chapter 4: Using the web interface Removing an entry in the Network classification table In the Network classification table, click Delete next to the entry you want to delete. Changing the priority in the Network classification table The Default user group is always last. To change the priority of an entry, click the up or down arrow next to the entry.
Page 126: Definitions For Network Terms
Chapter 4: Using the web interface Definitions for network terms APN (Access Point Name) The APN is used by the network user to establish the connection to the required destination network. This means that the terminal must know the APN in order to be able to connect to the destination network. APNs are provided from the Airtime Provider.
Page 127 Chapter 4: Using the web interface You can select between a number of predefined profiles or define your own profiles for your data transmission. Note If you have selected more than one profile (one primary and one or more secondary profiles) for an interface, you must define a traffic flow filter before you can establish a valid connection.
Page 128: Software Upload And Event Log
Chapter 4: Using the web interface Software upload and event log Uploading software Introduction You can upload software from your computer to the terminal without entering the PIN. However, if your SIM card requires a PIN and the PIN is not entered, you must enter the Administration user name and password.
Page 129 Chapter 4: Using the web interface The SOFTWARE UPLOAD page opens. 3. In the field UPLOAD SOFTWARE TO TERMINAL, click Browse... 4. Browse to the new software version and accept it. 5. Click the Upload button. 6. Note that the upload procedure takes a couple of minutes. Note When upload is done, your terminal automatically restarts with the new software.
Page 130 Chapter 4: Using the web interface Downloading software from the Internet Important The terminal uses your BGAN airtime subscription to download the new software from the Internet. Note that it can take several minutes to download the software. To download the latest software from the Internet to the terminal, do as follows: 1.
Page 131: Viewing The Event List Or The Event Log
Chapter 4: Using the web interface When the new software version is found, the web interface shows the new software version and a link for downloading the software to your computer. 4. Click the link to download the new software to your computer. After saving the software on your computer, follow the procedure in the previous section (Uploading software from your computer) to upload the software from the computer to your terminal.
Page 132 Chapter 4: Using the web interface Event list To view the event list, click the event icon from the icon bar at the top of the web interface, or select HELPDESK > Event list from the left navigation pane. The Event list page shows a detailed list of active events including the time of the first occurrence, ID and severity of the event message, and a short text describing the error.
Page 133: Selecting The Preferred Bgan Satellite
Chapter 4: Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to connect to (“Auto” mode). However, if you are located in an area with more than one BGAN satellite available, you can select the satellite you prefer to use when connecting to the BGAN network.
Page 134 Chapter 4: Using the web interface 2. Select the satellite you prefer to use. If you select Auto (the default setting) the SAILOR FleetBroadband system automatically uses the most appropriate satellite. Note that at this writing the POR satellite is not yet available. 3.
Page 135: Administration
Chapter 4: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. 1. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234. If you have forgotten the administrator password, you can reset the password by clicking the link at the bottom of the page.
Page 136 Chapter 4: Using the web interface Resetting the Administrator password If you have forgotten the administrator password, do as follows: 1. Contact your supplier for a reset code. Please report the serial number and IMEI number of the terminal. You can find the serial number and IMEI number in the Dashboard. 2.
Page 137 Chapter 4: Using the web interface Changing the administrator password Do as follows: 1. After entering the Administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon. 2. Type in the existing user name. 3. Type in the new password and retype it on the next line. 4.
Page 138 Chapter 4: Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type, you can save your current configuration to a file, which can then be loaded into the other terminal.
Page 139: Call Charges
Chapter 4: Using the web interface Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. Note Thrane & Thrane does not take responsibility for the correctness of the estimated charges.
Page 140: Log Handling
Chapter 4: Using the web interface 4. Click Apply. The entered tariffs are used for estimating the charges for calls and data sessions. The estimated charge is listed for each call or data session in the call log. For further information, see Viewing the lists of calls on page 72. Log handling 1.
Page 141: Using Profiles
Chapter 4: Using the web interface Using profiles What is a profile? A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted. For example, a profile is used to define whether the connection is a Streaming connection or a Standard connection.
Page 142 Chapter 4: Using the web interface Defining new profiles When you define your profiles you can select Subscribed for many of the settings. If you select Subscribed, the value given in your Airtime subscription will automatically be used. Note For SAILOR 250 FleetBroadband, the maximum Streaming bit rate is 128 kbps.
Page 143 Chapter 4: Using the web interface 3. In the Traffic class row of your new profile, select a class from the drop- down list. Important For best performance, choose the right traffic class for your application. In general, Standard data (Background) is best suited for TCP/IP applications, and Streaming data is best suited for UDP traffic, e.g.
Page 144 Chapter 4: Using the web interface 5. In the Delivery order row, select from the scroll list whether or not data should be delivered in the same order it was sent. Yes means the data packets are delivered in the same order they were sent. 6.
Page 145: Using Traffic Flow Filters
Chapter 4: Using the web interface Using traffic flow filters What are traffic flow filters? Traffic flow filters allow the Core network and the terminal to classify packets received from the external network into the proper profile. A list of traffic flow filters consists of one to eight packet filters, each identified by a unique packet filter identifier.
Page 146 Chapter 4: Using the web interface Defining traffic flow filters To define the traffic flow filters, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Traffic flow filters. 2. Click the link New entry. Administration...
Page 147 Chapter 4: Using the web interface 3. Type in an Evaluation Precedence Index in the Eval.Prec. Index column. Note This field is mandatory. Each filter must have a different Evaluation Precedence Index. 4. Select the Profile from the scroll list. The available profiles are the profiles listed in the ADMINISTRATION >...
Page 148: Setting Up User Permissions
Chapter 4: Using the web interface Setting up user permissions You can restrict access to parts of the web interface for non-administrator users. To set up the user permissions, do as follows: 1. From the left navigation pane, select ADMINISTRATION > User permissions.
Page 149 Chapter 4: Using the web interface Note that this setting does not take effect until the terminal is restarted. 4. Click Apply. The settings to which access is denied are now greyed out for the non- Administrator user. Administration...
Page 150: Help Desk And Diagnostic Report
Chapter 4: Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card.
Page 151: Generating A Diagnostic Report
Chapter 4: Using the web interface Generating a diagnostic report If you want to generate a diagnostic report, do as follows: 1. Click Generate report from the HELP DESK page. In some browsers the file may open directly in your browser. If it does, choose File >...
Page 152: Troubleshooting
Chapter 5 Troubleshooting In this chapter This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling, It also lists available spare parts and accessories. Getting support Overview If this manual does not provide the remedies to solve your problem, you may want to contact your Airtime Provider or your local distributor.
Page 153: Uploading Software
Chapter 5: Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal, Connect a computer, enter the web interface and see the Software version field in the Dashboard. Uploading software using the web interface You can upload software from the web interface.
Page 154: 500 Fleetbroadband
Chapter 5: Troubleshooting Spare parts, SAILOR 500 FleetBroadband ® Antenna spare parts Item Part number HPA module S-62-124671 ATB/LNA module S-88-126533-A GPS module S-60-124765 Cables Item Part number Antenna cable, 30 m 37-126525 Power cable 37-125999 LAN cable 37-203213 Spare parts, SAILOR 500 FleetBroadband ®...
Page 155: 250 Fleetbroadband
Chapter 5: Troubleshooting Spare parts, SAILOR 250 FleetBroadband ® Cables Item Part number Antenna cable, 25 m 37-204567-025 Power cable 37-125999 LAN cable 37-203213 Spare parts, SAILOR 250 FleetBroadband ®...
Page 156: Options And Accessories
FleetBroadband extended cable support kit 403738A-940 Thrane & Thrane IP Handset and Cradle 403670A-00500 Thrane & Thrane IP Handset 403672A Thrane & Thrane IP Cradle 403674A a. Included in the basic package for both SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband. Options and accessories...
Page 157: Troubleshooting Guide
Chapter 5: Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy No signal or The view to the Make sure the antenna has a weak signal satellite is blocked.
Page 158 Chapter 5: Troubleshooting Problem Possible Cause Remedy Connection to Your network user The Administrator can access and the Internet group does not change network user groups in cannot be allow Internet the built-in web interface of the established. access. terminal. 256 kbps The elevation Availability of 256 kbps Streaming...
Page 159 Chapter 5: Troubleshooting Problem Possible Cause Remedy A Phone/Fax The cable is not Connect the cable. connection properly cannot be connected. established. The cable type or For information on the correct connector type is type of connector and cable, refer not correct.
Page 160 Chapter 5: Troubleshooting Problem Possible Cause Remedy An ISDN The cable is not Connect the cable. connection properly cannot be connected. established You have Connect the cable to the interface connected to the marked ISDN. LAN interface. The cable type or For information on the correct connector type is type of connector and cable, refer...
Page 161 Chapter 5: Troubleshooting Problem Possible Cause Remedy A LAN The cable is not Connect the cable. connection properly cannot be connected. established. The cable type or For information on the correct connector type is type of connector and cable, refer not correct.
Page 162 Chapter 5: Troubleshooting Problem Possible Cause Remedy Someone has If the correct password is not Administrator changed the found, you have to reset the password does Administrator password. not work. password. Contact your supplier for a reset code. You must provide the serial number and IMEI number of the terminal.
Page 163: Status Signaling
Chapter 5: Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signaling, to help you find the cause of a problem: • Indicators. • Event messages. • Event log. Indicators, event messages and logs are described in the following sections.
Page 164 Chapter 5: Troubleshooting General status indicator functions Power indicator Behavior Meaning Green Power OK. Flashing green The terminal is powering up. Flashing orange The terminal is closing down. No power. Terminal indicator Behavior Meaning Steady green Ready. BGAN registration completed. Flashing green Please wait - process in progress.
Page 165 Chapter 5: Troubleshooting Antenna indicator Behavior Meaning Steady green Tracking. The antenna is ready for use. Flashing green Please wait - process in progress. Slow flashing: The antenna is starting up Rapid flashing: Sky scan Orange Warning - temporary malfunction. User action is required.
Page 166 Chapter 5: Troubleshooting LAN indicator functions Activity indicator Behavior Meaning Flashing green The LAN port is active. Link/Speed indicator Behavior Meaning Green Link speed is 100 Mbps. Yellow Link speed is 10 Mbps. The link is down. PoE indicator Behavior Meaning Green The terminal is supplying power to the LAN port.
Page 167: Event Messages
Chapter 5: Troubleshooting Event messages Display of event messages The terminal can detect events during POST (Power On Self Test) or CM (Continuous Monitoring). When the terminal detects an event that requires your action, it issues an event message. When your terminal issues an event message, the Terminal indicator or the Antenna indicator in the LED panel on top of the terminal signals...
Page 168: Logging Of Events
Chapter 5: Troubleshooting Logging of events Diagnostic report When contacting Thrane & Thrane for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select HELPDESK.
Page 169: Reset Button
Chapter 5: Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device. Reset button...
Page 170: Function Of The Reset Button
Chapter 5: Troubleshooting Function of the Reset button The Reset button on the terminal has the following functions: Action Function With the terminal The terminal IP address and IP netmask are running, press the temporarily set to the default value (default IP Reset button address: 192.168.0.1).
Page 171 Chapter 5: Troubleshooting Reset button...
Page 172: Chapter 6 Conformity
Chapter 6 Conformity SAILOR 500 FleetBroadband ® CE (R&TTE) The SAILOR 500 FleetBroadband is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page.
Page 174: 250 Fleetbroadband
Chapter 6: Conformity SAILOR 250 FleetBroadband ® CE (R&TTE) The SAILOR 250 FleetBroadband is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device may not cause harmful interference, and 2) this device must accept any interference received, including interference...
Page 176: Glossary
Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility.
Page 177 Glossary GPRS General Packet Radio Service. A standard for wireless communications which runs at speeds up to 115 kbps, compared with current GSM (Global System for Mobile Communications) systems’ 9.6 kbps. Global Positioning System IMEI International Mobile Equipment Identity. A unique number identifying your terminal IMSO International Maritime Satellite Organisation.
Page 178 Glossary Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. A NAT module makes all necessary address translations. Packet Data Protocol. A network protocol used by external packet data networks that communicate with a GPRS network.
Page 179 Glossary Satellite Access Station. The gateway between the satellites and the worldwide networks such as Internet, telephone network, cellular network etc. Service Data Unit. Also known as a data packet. Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages.
Page 180: Index
43, 95 antenna CE compliance view status, 60 SAILOR 250 FleetBroadband, 157 view type, 60 SAILOR 500 FleetBroadband, 155 viewing properties, 80 clearing logs, 123 APN, common setting, 90 clearing usage counter, 123 audio quality, 35 closed user group, 97...
Page 181 146 view ongoing, 64 installation manual Declaration of Conformity document number, ix SAILOR 250 FleetBroadband, 158 interfaces and services SAILOR 500 FleetBroadband, 156 combinations, 17 document number internal calls, 42 installation manual, ix IP address IP handset manual, ix...
Page 182 Index Phone/Fax interface local numbers, 41 MAC address, 60 setting call type, 85 manual document number, i administration PIN, 118 matrix of services and interfaces, 17 entering, 24 messages entering in web interface, 58 configuring outgoing, 78 entering with a phone, 24 forwarding, 77 entering with IP handset, 24 opening in web interface, 77...
Page 183 Index services limitations, 16 telephone interface supplementary, 87 local numbers, 41 supported by BGAN, 14 setting call type, 85 services and interfaces total usage combinations, 17 viewing, 64, 70 Short dial, 38 traffic flow filters, 128 show number, 96 troubleshooting guide, 140 SIM lock, 16 typography used in this manual, x SMS in web interface...

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Thrane&Thrane SAILOR 500 FleetBroadband User Manual

Chapter 1 Introduction

Chapter 2 Getting Started

Chapter 3 Operating the System

Chapter 4 Using the Web Interface

Chapter 5 Troubleshooting

Chapter 6 Conformity

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