Page 1 USER MANUAL SAILOR 500/250 FleetBroadband Including 19” Rack Version SAILOR 500 FleetBroadband ® SAILOR 250 FleetBroadband ® Including 19" Rack Version User manual Document number: TT98-125645-E Release date: October 30, 2009...
Page 2: Safety Summary
United States and other countries. • Inmarsat is a registered trademark of International Maritime Satellite Organisation On the SAILOR 500 FleetBroadband, the (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc. minimum safety distance to the antenna panel on the focal line is 1.3 m, based on a radiation...
Page 3 Operation of any electrical equipment in such an environment constitutes a SAILOR FleetBroadband Terminal: min. 0.3 m. definite safety hazard. SAILOR 500 FleetBroadband antenna: min. 1.0 m Keep away from live circuits SAILOR 250 FleetBroadband antenna: min. 1.1 m Operating personnel must not remove equipment covers. Component...
Page 4: About The Manual
• Troubleshooting contains a short troubleshooting guide and This manual is a user manual for the SAILOR 500 FleetBroadband explains how to update software. It also describes the functions system and the SAILOR 250 FleetBroadband system. The readers of...
Page 5: Table Of Contents
Table of Contents Document Title and description number Safety summary ..............iii Thrane IP Handset, User Manual TT98-126059 About the manual .............. vi Explains the features and functions of the Chapter 1 Introduction Thrane IP handset. The IP handset works as a standard IP handset, but also serves as a user Welcome ................
Page 6 Table of Contents Table of Contents Using a phone or fax machine ..........43 Part numbers ..............181 Using a computer .............59 Troubleshooting guide ............182 Using the IP handset ............68 Status signaling ............. 188 Logging of events ............208 Chapter 4 Using the web interface Reset button ..............209 In this chapter ..............
Page 7: Introduction
Table of Contents Introduction Welcome Congratulations on the purchase of your SAILOR FleetBroadband system! SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband are maritime broadband systems, providing simultaneous high-speed data and voice communication via satellite through the BGAN (Broadband Global Area Network).
Page 8: In This Chapter
 2 Standard Phone/Fax ports for standard phones or fax machines  1 Euro ISDN port for ISDN phones or, for SAILOR 500 FleetBroadband only: G4 fax or ISDN modem  1 L-Band output for connecting a broadcast receiver for maritime data ...
Page 9: Main Units
® The SAILOR 500 FleetBroadband system uses the TT-3052A/B antenna, which The main difference between the SAILOR 500 FleetBroadband system and the is a maritime 3-axis controlled BGAN antenna. The antenna contains all SAILOR 250 FleetBroadband system lies in the antenna.
Page 10 Overview For information on how to install the antenna, refer to the installation manual. Whether you have purchased a SAILOR 500 FleetBroadband system or a SAILOR 250 FleetBroadband system, the terminal is basically the same. For this reason this section covers both systems.
Page 11 Chapter 1: Introduction Chapter 1: Introduction The terminal is also available in a 19” Rack version. The 19” Rack terminal is The system requires a SIM card to go online and to access the settings of the the same as the basic version, except for the housing which fits in a 19” rack terminal.
Page 12 Chapter 1: Introduction Chapter 1: Introduction Thrane IP handset and cradle When connected to the terminal the IP handset provides a dedicated BGAN menu with a subset IP handset of the terminal configuration options. For more information on the functions of the IP handset, refer to the user manual for the IP handset.
Page 13: The Inmarsat Bgan System
Chapter 1: Introduction Chapter 1: Introduction The Inmarsat BGAN system Coverage ® The Inmarsat BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The What is BGAN? coverage map below shows the footprints of the BGAN system. For updated information on coverage, see Inmarsat’s home page at www.inmarsat.com.
Page 14 A complete BGAN FleetBroadband system includes the Supported services SAILOR FleetBroadband terminal with connected peripherals, a SAILOR 500 FleetBroadband antenna or a SAILOR 250 FleetBroadband The services currently supported by BGAN comprise: antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the •...
Page 15 Chapter 1: Introduction Chapter 1: Introduction Circuit-Switched (dialed) service Limitations The following types of circuit-switched connection are available: SIM lock • Standard Voice. A low-tariff connection for voice only. The voice signal is The supplier may have locked the SIM card to a specific provider. For further compressed to 4.0 kbps, which reduces the bandwidth use and information, contact your supplier.
Page 16: Services And Interfaces
Chapter 2 Chapter 1: Introduction Services and interfaces Getting started The following table shows which equipment and interfaces you can use to access the services listed in the left column. In this chapter Interface on the terminal Service Phone/Fax LAN (PoE) ISDN This chapter describes how to start up the system and make the first call or data session.
Page 17: Starting Up The Terminal
Chapter 2: Getting started Chapter 2: Getting started Starting up the terminal Connector panel The drawings below show the connector panel of each terminal version. The only difference is the Terminal block on the 19” Rack terminal. SIM card Connector panel on SAILOR FleetBroadband terminal: Note that the SAILOR FleetBroadband terminal requires a SIM card dedicated Power to FleetBroadband.
Page 18 Chapter 2: Getting started Chapter 2: Getting started 19” Rack terminal: Using the front power switch Using the ignition system If you have the 19” Rack variant of the SAILOR FleetBroadband terminal, tip Normally the ignition function is not used in maritime installations. Instead the switch in the front panel to “1”...
Page 19: Connecting The Thrane Ip Handset
Chapter 2: Getting started Chapter 2: Getting started Connecting the Thrane IP handset Using a remote on/off switch Note In the 19” Rack version of the terminal the remote on/off function is normally not available, because it is used for the front switch. Power supply (PoE) The Thrane IP Handset is powered from the LAN interface, using Power over If an external switch is connected to the remote on/off pins in the DC...
Page 20: Connecting A Computer
Chapter 2: Getting started Chapter 2: Getting started Connecting a computer When the display shows this symbol in the upper right corner, the handset is ready for making a call. If the handset is not ready for making calls, it may be because the BGAN terminal is waiting for a SIM PIN.
Page 21: Entering The Sim Pin For The Terminal
Chapter 2: Getting started Chapter 2: Getting started Entering the SIM PIN for the terminal For information on how to connect to the Internet, see Standard connection to the Internet (default) on page 37. For information on how to configure the LAN interface on the terminal, see Configuring the LAN interface on page 96.
Page 22 Chapter 2: Getting started Chapter 2: Getting started Note that the menu item “Enter PIN” is only available if the terminal is Entering the SIM PIN using the web interface waiting for a PIN. To enter the SIM PIN Wrong SIM PIN Do as follows: Analog phone or ISDN phone: If, instead of the busy tone or dialing tone, you continue to hear 2 beeps -...
Page 23: Registering With The Bgan Network
Chapter 2: Getting started Chapter 2: Getting started Registering with the BGAN network Wrong PIN You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your Registration procedure SIM card.
Page 24: Making The First Call
Chapter 2: Getting started Chapter 2: Getting started Making the first call LED indications during the registration procedure This table shows how the startup procedure is signaled with the light indicators. If an error occurs, the indicators will light yellow or red, depending Introduction on the severity of the error.
Page 25: Standard Connection To The Internet (Default)
Chapter 2: Getting started Chapter 2: Getting started Standard connection to the Internet (default) • Mobile number: The mobile number of the terminal you are calling. The first part of the number is always 870, which is the “country code” for the BGAN system.
Page 26: Operating The System
Chapter 3 Chapter 2: Getting started Operating the system Activating the connection using the Thrane IP Handset (only handset number 0501) To activate the connection using the Thrane IP Handset, do as follows: 1. Connect the Thrane IP Handset to one of the LAN ports (preferably port 1). In this chapter The handset starts up automatically.
Page 27 Chapter 3: Operating the system Chapter 3: Operating the system The IP handset The web interface of the terminal When you connect the Thrane IP Handset to one of the LAN (PoE) connectors The web interface is a built-in web server for setting up and controlling the on the terminal you can use the handset display and keypad to enter the PIN terminal, using a connected computer with a browser.
Page 28: Using A Phone Or Fax Machine
ISDN phone or G4 fax machine: The terminal has one ISDN connector for connecting an ISDN phone, a modem or a fax machine. Note that only Standard Analog IP handset ISDN telephone SAILOR 500 FleetBroadband supports G4 fax (UDI). Voice telephone G4 fax machine Data, UDI or computer with...
Page 29 Phone/Fax interface will not ring. ongoing call. When connecting a G4 fax or a modem to the ISDN interface in the SAILOR 500 FleetBroadband system you must use UDI. Note UDI and RDI are not available with the SAILOR 250 FleetBroadband system, so you cannot connect a G4 fax machine nor a modem to the ISDN interface on the SAILOR 250 FleetBroadband system.
Page 30 Chapter 3: Operating the system Chapter 3: Operating the system Phone numbers for incoming 3.1 kHz Audio and Standard Voice Making or receiving a phone call 3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a person calling a phone connected to the terminal can select whether to use Making a call 3.1 kHz Audio or Standard Voice by using the dedicated phone number.
Page 31 Chapter 3: Operating the system Chapter 3: Operating the system Receiving a call Making a call to the terminal To be able to receive a call, the phone must be connected to the relevant Note interface on the terminal. By default all phones connected to the terminal will ring on incoming calls.
Page 32 Chapter 3: Operating the system Chapter 3: Operating the system Using the local exchange Making local phone calls Before you can use the local exchange, you must enable it in the web interface You can make local calls between various phones connected to the terminal. of the terminal.
Page 33 Chapter 3: Operating the system Chapter 3: Operating the system Dialing functions Dialing prefixes Apart from the numbers above, the terminal uses the following dialing prefixes: Local numbers and special-purpose numbers • 1* before the phone number will force the connection to use Standard There are a number of dialing functions available in the terminal.
Page 34 Chapter 3: Operating the system Chapter 3: Operating the system Handling waiting calls Holding a call During a call, if a second party tries to call you, you may hear a Call Waiting During a call, you may place the initial call on hold while another call is made. indication.
Page 35 Chapter 3: Operating the system Chapter 3: Operating the system Transferring a call Sending or receiving a fax message When you receive a call, you can transfer this call to another phone connected to the terminal. Handling delays Note When sending or receiving fax messages over satellite, both fax units must be Different types of phone have different methods/keys for the capable of handling longer delays without timing out.
Page 36: Using A Computer
3.1 kHz Audio. Refer to Selecting the incoming call type on page 46. Internet. The main classes are Standard IP and Streaming IP. An ISDN G4 fax machine connected to the SAILOR 500 FleetBroadband Using a Standard IP connection, several users can share the data •...
Page 37 Chapter 3: Operating the system Chapter 3: Operating the system You can set up various types of connection using the profiles and traffic flow Accessing your data sessions filters. For further information, see Using profiles on page 159 and Using traffic Data sessions available for the current user are displayed under PROFILES ON flow filters on page 163.
Page 38 Chapter 3: Operating the system Chapter 3: Operating the system clicking Start <name of profile> or Stop <name of profile> under PROFILES ON Start/stop Streaming IP on the LAN interface LAN at the bottom of the page. To start or stop a Streaming session, click the link with the name of your Streaming profile under STREAMING PROFILES ON LAN.
Page 39 The SAILOR 250 FleetBroadband system supports 8, 16, 32, 64 and 128 kbps Possible applications are: Streaming. • Connecting a router The SAILOR 500 FleetBroadband system supports 8, 16, 32, 64, 128 and 256 kbps Streaming. • Connecting broadcast equipment, optionally through a PC •...
Page 40 Chapter 3: Operating the system Chapter 3: Operating the system Configuring the connected equipment for PPPoE If you need a certain service, for example a Streaming class, you must type in a specified text string when asked for a service name. The following table To use PPPoE with your SAILOR system, first enable PPPoE in your terminal.
Page 41: Using The Ip Handset
Chapter 4 Chapter 3: Operating the system Using the IP handset Using the web interface You can use the Thrane IP Handset as user interface for the SAILOR FleetBroadband system as well as for making calls. The IP handset has a dedicated menu for the SAILOR FleetBroadband system. In this chapter You find a list of the menu items available in The IP handset on page 40.
Page 42: Introduction
Chapter 4: Using the web interface Chapter 4: Using the web interface Proxy settings when accessing the web interface Accessing and navigating the web interface If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web Accessing the web interface interface.
Page 43 Chapter 4: Using the web interface Chapter 4: Using the web interface Overview of the web interface • The contents section shows the page selected in the navigation pane. This section is used for viewing or changing settings, or for performing actions. When the web interface opens, the title bar shows the name of the product.
Page 44: Entering The Sim Pin In The Web Interface
Chapter 4: Using the web interface Chapter 4: Using the web interface Entering the SIM PIN in the web interface Using the Dashboard Do you need a SIM PIN? Overview The Dashboard is used for control and inspection of ongoing communication Note You may not have to enter a SIM PIN to access the terminal.
Page 45 Chapter 4: Using the web interface Chapter 4: Using the web interface Properties • Satellite selection. The satellite selected for logon. For further information, see Selecting the preferred BGAN satellite on page 150. The PROPERTIES section of the DASHBOARD shows the following information: •...
Page 46: Using The Phone Book
Chapter 4: Using the web interface Chapter 4: Using the web interface Using the phone book Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. General usage Note The counters for calls and data sessions are only intended as a guide and cannot be used for direct comparison with your airtime bill.
Page 47 Chapter 4: Using the web interface Chapter 4: Using the web interface Accessing the phone book Short dial To access the phone book, select PHONE BOOK from the left navigation pane. The entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialing the entire phone number.
Page 48 Chapter 4: Using the web interface Chapter 4: Using the web interface Editing phone book entries Viewing and editing the mobile numbers The mobile numbers are the phone numbers to use when making a call to the Adding a new entry terminal.
Page 49: Using The Call Log
Chapter 4: Using the web interface Chapter 4: Using the web interface Using the Call log Exporting the call log You can export the call log file and save it on your computer for archiving, Note If power to the system is interrupted, the information on the surveillance or other tracking purposes.
Page 50: Handling Sms Messages
Chapter 4: Using the web interface Chapter 4: Using the web interface Handling SMS messages For information on the available types of service, see The BGAN services on page 15. Note The estimated charge is based on your entries under Sending an SMS message ADMINISTRATION >...
Page 51 Chapter 4: Using the web interface Chapter 4: Using the web interface If the message text is too long for one SMS, the message is sent as two or Options for messages in the Sent folder more SMS messages. The field below the message field shows the number of SMS messages used to send the message.
Page 52 Chapter 4: Using the web interface Chapter 4: Using the web interface Select PHONE BOOK > Mobile numbers. If the mobile numbers are not listed in Options for new SMS messages the web interface, refer to the documents provided with your airtime subscription.
Page 53 Chapter 4: Using the web interface Chapter 4: Using the web interface Configuring message settings Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is Setting up the default message options stored on the SIM card.
Page 54: Setting Up The Interfaces
Chapter 4: Using the web interface Chapter 4: Using the web interface Setting up the interfaces Enabling or disabling the L-Band interface The L-Band interface is used for connecting a broadband receiver for reception of position data. To enable or disable the L-Band interface, do as The SETTINGS page (Antenna properties) follows: The SETTINGS page shows properties of the connected antenna and contains a...
Page 55 Chapter 4: Using the web interface Chapter 4: Using the web interface Configuring the LAN interface To change the local IP addresses, do as follows: 1. From the left navigation pane, select SETTINGS > LAN. Overview The SAILOR FleetBroadband terminal has 4 LAN connectors with PoE (Power over Ethernet).
Page 56 Chapter 4: Using the web interface Chapter 4: Using the web interface Port forwarding 3. Type in the Incoming port range. 4. Type in the Destination IP address, which in this example is the IP address Port forwarding enables you to set up a server connected to the terminal while of the mail server: 192.168.0.100.
Page 57 Chapter 4: Using the web interface Chapter 4: Using the web interface Enabling PPPoE in the SAILOR FleetBroadband terminal Configuring the Phone/Fax interface To enable PPPoE in the terminal do as follows: To configure the Phone/Fax interface do as follows: 1.
Page 58 Chapter 4: Using the web interface Chapter 4: Using the web interface • For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The Configuring the ISDN interface selected type will be used by default, if possible, for any outgoing call. Note, however, that fax machines must use 3.1 kHz Audio.
Page 59 Chapter 4: Using the web interface Chapter 4: Using the web interface 3. Set the MSN (Multiple Subscriber Number) numbers that are to be • If you select 3.1 kHz Audio, all outgoing calls, except UDI/RDI, will use assigned to each call type. the call type 3.1 kHz Audio.
Page 60 Chapter 4: Using the web interface Chapter 4: Using the web interface Setting the common interface settings To set up the common interface settings To set up the common interface settings, do as follows: Overview 1. Select SETTINGS > Common. The settings under COMMON are common for all interfaces.
Page 61 Chapter 4: Using the web interface Chapter 4: Using the web interface • If you select Disabled, your Streaming connection will not be buffered. Do as follows: This means the data is delivered immediately, but may vary slightly in transmission speed. 1.
Page 62 Chapter 4: Using the web interface Chapter 4: Using the web interface Call barring Call waiting Do as follows to bar incoming and/or outgoing calls to and from the terminal: You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data.
Page 63 Chapter 4: Using the web interface Chapter 4: Using the web interface Line identification Closed user group You can set up the terminal to show your number when you are making a call Your subscription may include one or more closed user groups. A closed user or transmitting data.
Page 64 Chapter 4: Using the web interface Chapter 4: Using the web interface 4. To allow outgoing access for the activated user group(s), select Outgoing Setting up the local exchange function Access under SETTINGS FOR ACTIVE CLOSED USER GROUP. Note that if you selected Subscribed above, this setting will not be used.
Page 65 Chapter 4: Using the web interface Chapter 4: Using the web interface Managing IP handsets Connecting a new IP handset Note The first handset that is connected to the LAN interface on the Overview terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501.
Page 66 Chapter 4: Using the web interface Chapter 4: Using the web interface 5. In the IP handset, use the display menu system to enter the local number Setting up the IP handsets and the password you just entered in the web interface. Do as follows: To set up IP handsets, do as follows: 1.
Page 67 Chapter 4: Using the web interface Chapter 4: Using the web interface Setting the call types for IP handsets Setting up the IP handset compatibility To set the call types for IP handsets, do as follows: If you are connecting your Thrane IP Handset(s) to the terminal through a separate router with NAT, you must use IP handsets with software version 1.8 1.
Page 68 Chapter 4: Using the web interface Chapter 4: Using the web interface • If you are connecting your IP handset(s) directly to the terminal or • Normally Closed (default): through a switch without NAT, select Version 1.7 or older. In this case The internal switch at pin 2 is normally closed (pin 2 is connected to you can use IP Handsets with any software version.
Page 69 Chapter 4: Using the web interface Chapter 4: Using the web interface with pin 8 (DC in). Connect the appropriate pin to the ignition switch as Configuring the I/O interface follows: To configure the I/O pins, do as follows: • Active high (default): Connect pin 5 permanently to Ground.
Page 70: Managing Lan Network Users
Chapter 4: Using the web interface Chapter 4: Using the web interface Managing LAN network users 6. If you are using a Mute output, select the call types (both incoming and outgoing) that should activate the Mute function under MUTE OUTPUT. 7.
Page 71 Chapter 4: Using the web interface Chapter 4: Using the web interface Network user groups Necessary steps when managing network users The network management system divides the users of the terminal into The steps necessary for managing network users include: network user groups.
Page 72 Chapter 4: Using the web interface Chapter 4: Using the web interface Setting up the network user groups Editing a network user group Note For further explanation of the terms used below, see Definitions for Overview network terms on page 142. A network user group, in this context, is a group of network users sharing the same Quality of Service profile and network parameters.
Page 73 Chapter 4: Using the web interface Chapter 4: Using the web interface 2. Click Edit next to the network user group you want to set up. 3. Type in a name for the group. 4. Select Enabled or Disabled. 5. Select the type of Internet connection. •...
Page 74 There are several predefined profiles: Standard, Streaming 8 kbps, Streaming 16 kbps, Streaming 32 kbps, Streaming 64 kbps, Streaming 128 kbps and Streaming 256 kbps (only SAILOR 500 FleetBroadband). Additionally, you can define your own custom profiles. Managing LAN network users...
Page 75 Chapter 4: Using the web interface Chapter 4: Using the web interface Managing network devices Locking an IP address to a MAC address When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Overview Internet connection is not a Bridge mode connection).
Page 76 Chapter 4: Using the web interface Chapter 4: Using the web interface Using the network classification table Adding or editing an entry in the network classification table To add a new entry to the table or to edit an existing entry, do as follows: Overview 1.
Page 77 Chapter 4: Using the web interface Chapter 4: Using the web interface 2. Click Edit next to the entry you want to edit, or click Add at the bottom of Removing an entry in the network classification table the list. In the network classification table, click Delete next to the entry you want to delete.
Page 78 Chapter 4: Using the web interface Chapter 4: Using the web interface Definitions for network terms Profiles A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a APN (Access Point Name) profile is used to define whether a connection should be a Standard or APNs are provided from the Airtime Provider.
Page 79: Uploading Software
Chapter 4: Using the web interface Chapter 4: Using the web interface Uploading software Starting/stopping data sessions The administrator can start and stop data sessions for all network user groups connected to the terminal. Introduction To start or stop a data session, do as follows: The next pages describe how to upload software from your computer to the 1.
Page 80 Chapter 4: Using the web interface Chapter 4: Using the web interface Uploading software from your computer 3. In the field UPLOAD SOFTWARE TO TERMINAL, click Browse... 4. Browse to the new software version and accept it. To upload software from your computer to the terminal, do as follows: 5.
Page 81 Chapter 4: Using the web interface Chapter 4: Using the web interface Downloading software from the Internet When the new software version is found, the web interface shows the new software version and a link for downloading the software. 4. Click the link to download the new software to your computer. Important The terminal uses your BGAN airtime subscription to download After saving the software, follow the procedure in the previous section...
Page 82: Selecting The Preferred Bgan Satellite
Chapter 4: Using the web interface Chapter 4: Using the web interface Selecting the preferred BGAN satellite 2. Select the satellite you prefer to use. If you select Auto (the default setting) the SAILOR FleetBroadband system automatically uses the most appropriate satellite. Overview Important If you have any ongoing calls or data sessions, they will be...
Page 83: Selecting The Language
Chapter 4: Using the web interface Chapter 4: Using the web interface Selecting the language Administration The default language of the web interface is English. You can change the Accessing the administration settings language to French, German, Russian, Spanish or Mandarin (Chinese). To change the language, do as follows: Logging on 1.
Page 84: Administration
Chapter 4: Using the web interface Chapter 4: Using the web interface The Administration page is now updated to let you change the user name Changing the administrator password and password, Save/load a configuration or log off Administration. To change the administrator password, do as follows: Resetting the administrator password 1.
Page 85 Chapter 4: Using the web interface Chapter 4: Using the web interface Saving a configuration to a file Call charges If you need to reuse a configuration in another terminal of the same type and If you know the tariff for your subscribed services, you can enter these tariffs in software version, you can save your current configuration to a file, which can the web interface and automatically calculate the charges for your calls and then be loaded into the other terminal.
Page 86 Chapter 4: Using the web interface Chapter 4: Using the web interface 4. Click Apply. Using profiles The entered tariffs are used for estimating the charges for calls and data sessions. The estimated charge is listed for each call or data session in the What is a profile? call log.
Page 87 Chapter 4: Using the web interface Chapter 4: Using the web interface Defining new profiles 4. Select the Traffic class from the drop-down list. Important For best performance, choose the right traffic class for your When you define your profiles you can select Subscribed for many of the application.
Page 88 Chapter 4: Using the web interface Chapter 4: Using the web interface 6. In the Delivery order field, select from the scroll list whether or not data Using traffic flow filters should be delivered in the same order it was sent. Yes means the data packets are delivered in the same order they were sent.
Page 89 Chapter 4: Using the web interface Chapter 4: Using the web interface Defining traffic flow filters The evaluation precedence index defines the order in which the traffic flow filters are applied to packets. 0 is first, then 1, 2 etc. To define the traffic flow filters, do as follows: Note This field is mandatory.
Page 90 Chapter 4: Using the web interface Chapter 4: Using the web interface Example of a list of traffic flow filters Setting up the use of SIM PIN in the terminal Below is an example of a list of traffic flow filters. Enabling or disabling the use of a SIM PIN To enable or disable the use of a PIN to access the terminal, do as follows: 1.
Page 91 Chapter 4: Using the web interface Chapter 4: Using the web interface Changing the SIM PIN Setting up user permissions To change the PIN used to access the terminal, do as follows: You can allow or deny users who are not administrators access to certain functions and make these pages read-only.
Page 92 Chapter 4: Using the web interface Chapter 4: Using the web interface 2. For each item under ALLOW USERS TO:, select Remote management • yes to allow access or You can set up the terminal so that it can be controlled from a remote location. no to block access to the settings.
Page 93: Help Desk And Diagnostic Report
Chapter 4: Using the web interface Chapter 4: Using the web interface Help desk and diagnostic report 2. Select whether remote access should be Enabled or Disabled. 3. Type in the Incoming port number. Note The port number must be available at your service provider. Accessing the Help desk 4.
Page 94: Event Logging And Self Test
Chapter 4: Using the web interface Chapter 4: Using the web interface Event logging and self test Generating a diagnostic report The diagnostic report contains relevant information for troubleshooting. When contacting your distributor for support, please enclose this file. Viewing the Event list or the Event log To generate a diagnostic report, do as follows: Overview 1.
Page 95: Site Map
Chapter 4: Using the web interface Chapter 4: Using the web interface Event log 3. Click OK in the Warning dialog. The terminal now reboots and performs a self test. The Event log shows the same information as the Event list, but also includes events that occurred in the past and are no longer active.
Page 96: Chapter 5 Troubleshooting
Chapter 5 Chapter 4: Using the web interface Troubleshooting In this chapter This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling. Getting support Overview If this manual does not provide the remedies to solve your problem, you may want to contact your Airtime Provider or your local distributor.
Page 97: Uploading Software
1. Connect a computer. Item Part number 2. Enter the web interface and see the Software version field in the Dashboard. SAILOR 500 FleetBroadband antenna 403052A/B SAILOR FleetBroadband terminal or 403738A or Uploading software using the web interface SAILOR FleetBroadband 19" Rack Terminal 403738A-T19 You can upload software from the web interface.
Page 98: Troubleshooting Guide
Chapter 5: Troubleshooting Chapter 5: Troubleshooting Troubleshooting guide Problem Possible Cause Remedy The below table provides information on some of the problems that might Connection to Your network user The administrator can access and occur, including possible causes and remedies to solve the problems. the Internet group does not change network user groups in...
Page 99 Chapter 5: Troubleshooting Chapter 5: Troubleshooting Problem Possible Cause Remedy Problem Possible Cause Remedy A Phone/Fax The cable is not Connect the cable. An ISDN The cable is not Connect the cable. connection properly connection properly cannot be connected. cannot be connected.
Page 100 Chapter 5: Troubleshooting Chapter 5: Troubleshooting Problem Possible Cause Remedy Problem Possible Cause Remedy A LAN The cable is not Connect the cable. An IP handset The cable is not Connect the cable. connection properly connection properly cannot be connected. cannot be connected.
Page 101: Status Signaling
Chapter 5: Troubleshooting Chapter 5: Troubleshooting Status signaling Light indicators Overview Overview The terminal has a number of LEDs, placed in the panel at the top of the There are many ways of troubleshooting if an error occurs. The terminal has terminal: different means of status signaling, to help you find the cause of a problem: •...
Page 102 Chapter 5: Troubleshooting Chapter 5: Troubleshooting Power indicator Antenna indicator Behavior Meaning Behavior Meaning Green Power OK. Steady green Tracking. The antenna is ready for use. Flashing green The terminal is powering up. Flashing green Please wait - process in progress. Slow flashing: The antenna is starting up Flashing orange The terminal is closing down.
Page 103 Chapter 5: Troubleshooting Chapter 5: Troubleshooting LAN indicator functions Event messages Display of event messages The terminal can detect events during POST (Power On Self Test) or CM (Continuous Monitoring). When the terminal detects an event that requires your action, it issues an event message. When your terminal issues an event message, the Terminal indicator or Activity indicator...
Page 104 Chapter 5: Troubleshooting Chapter 5: Troubleshooting List of events Event Text Explanation Remedy The following list explains the events that may show in the web interface of the terminal. 00300 The GPS module is Contact your GPS module out of function. The distributor.
Page 105 Chapter 5: Troubleshooting Chapter 5: Troubleshooting Event Text Explanation Remedy Event Text Explanation Remedy 01020 to Low ambient Move the terminal 01120 to High ambient Move the terminal Too low Too high 01029 temperature is to a warmer 01129 temperature is to a cooler location.
Page 106 Chapter 5: Troubleshooting Chapter 5: Troubleshooting Event Text Explanation Remedy Event Text Explanation Remedy 01500 to No SIM card is Insert SIM card. 02000 The signal from the Check the line of SIM card Satellite 01509 detected in the SIM satellite is weak.
Page 107 Chapter 5: Troubleshooting Chapter 5: Troubleshooting Event Text Explanation Remedy Event Text Explanation Remedy 03500 2-wire calibration 08002 The power supply to Ensure a stable 2-wire One or more to 03509 failed on the the terminal has power supply to the calibration ports has PoE Phone/Fax...
Page 108 Chapter 5: Troubleshooting Chapter 5: Troubleshooting Event Text Explanation Remedy Event Text Explanation Remedy 0800B Overvoltage is Do not use the 0802C The terminal was Contact your Firmware detected in the terminal. unable to upload distributor. Overvoltage update still terminal. The new firmware to the protection is fails after...
Page 109 Chapter 5: Troubleshooting Chapter 5: Troubleshooting Event Text Explanation Remedy Event Text Explanation Remedy 08031 Antenna failed to Reboot the 08036 The Radio silence If the Radio silence Failed to Radio silence start up normally. terminal. function is function should not enter normal is activated activated.
Page 110 Chapter 5: Troubleshooting Chapter 5: Troubleshooting Event Text Explanation Remedy Event Text Explanation Remedy 08048 The temperature in Move the terminal 0804D The software is Upload new All PoE ports Antenna the terminal is too to a cooler location, corrupt software to the except port 1 firmware image...
Page 111: Logging Of Events
Chapter 5: Troubleshooting Chapter 5: Troubleshooting Logging of events Reset button Diagnostic report How to access the Reset button When contacting your distributor for support, please include a diagnostic The terminal has a Reset button placed next to the SIM slot behind the SIM report.
Page 112: List Of Reserved Ip Subnets
Chapter 5: Troubleshooting Chapter 5: Troubleshooting List of reserved IP subnets Function of the Reset button The Reset button on the terminal has the following functions: Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the Action Function...
Page 113: Supported At Commands For Pppoe
Chapter 5: Troubleshooting Chapter 5: Troubleshooting Supported AT commands for PPPoE AT+CGEQREQ Usage: AT+CGEQREQ is the requested Quality of Service (QoS). This is used to specify Overview of supported AT commands the QoS for the connection. With this command you can start a Streaming context.
Page 114 Chapter 5: Troubleshooting Chapter 5: Troubleshooting • <Max bitrate DL> is the maximum bit rate down link (0, 8, 16, 32, 64, 128, AT+CGDSCONT 256) Usage: • <Guaranteed bitrate UL> is the guaranteed bit rate up link (0, 8, 16, 32, 64, AT+CGDSCONT is used to specify the Secondary Contexts relation to a Primary 128, 256) Context.
Page 115: Conformity
Chapter 5: Troubleshooting Conformity SAILOR 500 FleetBroadband ® CE (R&TTE) The SAILOR 500 FleetBroadband is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. Supported AT commands for PPPoE...
Page 116: 500 Fleetbroadband 19" Rack
SAILOR 500 FleetBroadband 19" Rack ® CE (R&TTE) The SAILOR 500 FleetBroadband 19" Rack is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. SAILOR 500 FleetBroadband 19" Rack...
Page 117: Sailor 250 Fleetbroadband 19" Rack
Chapter 6: Conformity SAILOR 250 FleetBroadband ® CE (R&TTE) The SAILOR 250 FleetBroadband is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. SAILOR 250 FleetBroadband ®...
Page 118 Chapter 6: Conformity SAILOR 250 FleetBroadband 19" Rack ® CE (R&TTE) The SAILOR 250 FleetBroadband 19" Rack is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. SAILOR 250 FleetBroadband 19" Rack ®...
Page 119: Glossary
Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility.
Page 120 Glossary Glossary Geostationary Placed in a fixed position relative to a point on the surface of the Local Area Network earth. Light Emitting Diode Global Positioning System Multiple Subscriber Numbering. In most pieces of ISDN Input/Output equipment you can program multiple subscriber numbers. The number programmed into the equipment should be the dial-in IAI-2 Inmarsat Air Interface-2.
Page 121 Glossary Glossary one machine to another over an Ethernet network, establish a Session Initiation Protocol. An application-layer control point to point connection between them and then securely (signaling) protocol for creating, modifying, and terminating transport data packets over the connection. sessions with one or more participants.
Page 122: Index
Index Glossary Index Numerics call type, 44 setting for IP handsets, 120 2-wire interface setting for ISDN, 103 local numbers, 52 setting for Phone/Fax interface, 101 setting call type, 101 calls barring, 110 closed user group, 113 forwarding, 108 holding, 55 administration settings, 153 line identification, 112 administration, remote, 171...
Page 123 Index Index IP handset messages BGAN features, 40 configuring outgoing, 92 dashboard, 75 handset connecting, 25 forwarding, 91 data call specific, 115 description, 10 opening in web interface, 91 profiles, 159 Header compression, 142 entering PIN, 29 receiving in web interface, 90 traffic flow filters, 163 help desk number, 173 local numbers, 52...
Page 124 Index Index Phone/Fax interface status local numbers, 52 air interface, 177 safety summary, iii version of software, 76 setting call type, 101 connection, 177 satellite voice mail number extended, 177 selecting, 150 viewing, 93 administration PIN, 153 methods for signaling, 188 view selected, 77 voice quality, 44 entering, 29...
Page 125 Index TT98-125645-E Thrane & Thrane A/S info@thrane.com www.thrane.com • •...

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Thrane&Thrane Sailor 500 FleetBroadband User Manual

Chapter 1 Introduction

Chapter 2 Getting Started

Chapter 3 Operating the System

Chapter 4 Using the Web Interface

Chapter 5 Troubleshooting

Chapter 6 Conformity

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