Dell's automated support service — AutoTech — provides recorded answers to the questions most frequently asked by Dell customers about their portable and

desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your

region, see

Contacting

Dell.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A

recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or

packing slip handy when you call. For the telephone number to call for your region, see

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the

telephone number to call for your region or to speak to a sales specialist, see

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call for your region, see

2. Include a copy of the invoice and a letter describing the reason for the return.

3. Include a copy of the Diagnostics Checklist (see

Dell Diagnostics (see

Dell

Diagnostics).

Contacting

Dell.