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To reboot the IP video phone via web user interface:
1.
Click on Phone->Upgrade.
2.
Click Reboot to reboot the IP video phone.
Note
Any reboot of your phone may take a few minutes.
How to reset your phone?
You need to note that all customized settings will be overwritten after resetting. We
recommend asking your system administrator for advice before resetting your phone.
To reset your phone via phone user interface:
1.
Tap
-> Advanced (password: admin)->Reset&Reboot.
2.
Select the desired type from the pull-down list of Reset Option.
3.
Tap
in the Reset now field.
The LCD screen prompts the following message:
4.
Tap OK to restore the factory settings.
Note
Reset of your phone may take a few minutes.
How to export PCAP Trace?
We may need you to provide a PCAP Trace to help analyze the problem.
To export a PCAP trace via web user interface:
1.
Click on Phone->Upgrade.
2.
Click Start to begin recording signal traffic.
3.
Recreate the error to be documented in the trace.
4.
Click Stop to end recording.
Troubleshooting
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