Table of Contents
Related Manuals for Well VP-2009
Summary of Contents for Well VP-2009
- Page 1 JOYCE ČR, s.r.o., Venhudova 6, 614 00 Brno, ČR, IČ: 25317571, DIČ: CZ25317571, Tel.: +420 539 088 010 Fax: +420 539 088 000, E-mail: joyce@joyce.cz, Web: www.joyce.cz, www.joyce-energie.cz Video telefon WELL VP-2009 Verze 1.0, FW: V21...
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Page 2: About This Guide
IP broadband communication applications and open the door to the world of multimedia. VP-2009 is an innovative IP media phone equipped with the most advanced video compression technology. It offers unrivalled super voice and picture quality, innovative functional richness, friendly user interface, stylish and elegant design,... -
Page 3: Table Of Contents
Tables of Contents Getting Started .................. - 1 - Packing List ..........................- 1 - Assembling the Phone ........................ - 3 - Configuration and Registration ....................- 4 - Configuring via Web Page ....................- 5 - Configuring via keypad ...................... - 6 - Overview .................... - Page 4 Call History ..........................- 39 - View the call history......................- 39 - Dial back from the call history ..................- 39 - Add a record from call history ..................- 39 - Delete the call history....................... - 40 - Clear the call history ......................
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Page 6: Getting Started
IP Video Phone Getting Started Getting Started Packing List The following components are included in your package: IP Video Phone VP-2009 Power Adapter Handset & Handset Cable - 1 -... - Page 7 Quick Installation Guide & Quick Reference CD Content Note: The telephone line cord is only available for the model VP-2009 with PSTN connectivity. Please unpack the product package with caution; inspect the items closely. If you find any damaged item, please contact your IP Video phone reseller immediately.
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Page 8: Assembling The Phone
IP Video Phone Getting Started Assembling the Phone This section introduce how to assemble the phone. 1) Connect the IP video phone shown as below: Note: Headset is not included in the packing list. Should be purchased separately. 2) Connect Network and Power There are two ways for network and power source connections. -
Page 9: Configuration And Registration
IP Video Phone Getting Started Note: If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices. Please contact your administrator for more information. -
Page 10: Configuring Via Web Page
IP Video Phone Getting Started Configuring via Web Page Press <OK> button on the keypad of the phone to enter the status page and find out the IP address of the IP video phone. Enter the IP (for example http://10.1.3.204) into the address bar of web browser. -
Page 11: Configuring Via Keypad
IP Video Phone Getting Started enter the password via the web user interface. Configuring via keypad Network Settings: Click Setting->WAN Option to enter the internet relating configuration page. Account Settings: Click Setting->Account to configure the account. You can refer to the above “Configuring via Web Page” for the parameter details. - 6 -... -
Page 12: Overview
IP Video Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in detail: Event Indication LED It will show the event status of the video phone. It will blink when registration failed, the network is unavailable, there is a missed call or voicemail to the extension or hold/ mute the call or firmware Update. - Page 13 IP Video Phone Overview DTMF Keypad The DTMF keypad is used for entering numbers, letters and symbols. In a situation where only numbers are expected, for example, when dialing a phone number, pressing a key will enter the corresponding digit. For example, pressing will enter the number 2.
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Page 14: Led Instruction
IP Video Phone Overview ： Press to turn on video privacy, the videophone start to send your video to the recipient. Press again to turn off video privacy; ： Mute audio transmission locally during calls; ： Allow users to access the Contacts page directly; ：... - Page 15 IP Video Phone Overview Network Status: Unavailable Network Status: Limited Account register successful Account register failed Missed calls Call in Call out In handset mode In speaker mode In headset mode USB flash device detected SD memory card detected SD memory card is write-protect Call mute Call hold Voicemail...
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Page 16: User Interface
IP Video Phone Overview User Interface There are two ways to customize specific options on your phones: Using keypad and display on the phone; Using web user interface in an Internet browser from your PC; please refer to “Configuration and Registration” to get into the web interface. In many instances, it is possible to use both the user interfaces to operate the phone and change settings;... - Page 17 IP Video Phone Overview User and Administrator Mode Your phone can be used in user or administrator mode. Administrator mode is the default setting with full configuration rights. The default administrator password is admin. - 12 -...
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Page 18: Customizing Your Phone
IP Video Phone Customizing Your Phone Customizing Your Phone Powering Up the Videophone 1) Plug a Network cable into the network port. 2) Plug in power. 3) It takes about 2 minutes to boot up the videophone. During this period, please do not touch any keys or turn off the videophone. -
Page 19: Basic Settings
IP Video Phone Customizing Your Phone 2) Press the Next soft key to check the status of other accounts. 3) Press the Version Detail soft key to check the details of your version. To view the Phone Status via web interface: Open the web browsers and input the IP Address http://WAN-ip-address;... - Page 20 IP Video Phone Customizing Your Phone Language The default language is English. It can support English, Korean, etc. You can change the language for the phone user interface and the web user interface independently. Note: The available languages depend on the language packs currently loaded to the IP phone.
- Page 21 IP Video Phone Customizing Your Phone 4) Press Exit soft key to return to the previous screen. Note: The settings of【Call Option】and【Local Video】are the same as【language】. To change the language via web interface： Choose Phone->Preference->language to do the relating changes. Please refer to the instruction above for the parameters’...
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Page 22: Sound
IP Video Phone Customizing Your Phone Local Video Define whether to open the local video. To change the call option via phone interface： 1) Click Setting->Personalize->Local Video. 2) Press <OK> to pop up the pull-down menu, choose Open or Close the Local Video. - Page 23 IP Video Phone Customizing Your Phone 3) Ring Volume: Choose【Ring Tone】->【Volume】 option, then click button to adjust the ring volume; 4) Talking Volume: Choose 【Volume】->【Talking】 option, then click button to adjust the talking volume; 5) Press Sava softkey to save the changes, and get back to Setting page. Note: The ring tones also have priority.
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Page 24: Date & Time
IP Video Phone Customizing Your Phone Note: The volume can only be adjusted via phone interface. Date & Time The time and date appears on the idle screen of the IP video phone. If the phone cannot obtain the time and date from the time server, please contact your system administrator to check whether the date and time server are correct. -
Page 25: Security
IP Video Phone Customizing Your Phone 2) Click the 【Time Zone】 option to pop up the pull-down menu, then choose the correct Time Zone in the list; Press Save button to save the changes; Note: You can follow the above steps to set Time Format. 3) Click the【NTP Mode】option, then choose and fill in the【Time Server】input box. -
Page 26: Screen Saver
IP Video Phone Customizing Your Phone 2) Choose and fill in the【Old Password】,【New Password】and【Re-enter】. The default password is Admin. 3) Press Save to save the change, or press Back to cancel the operation and return to the “Setting Page”. Screen Saver Configure Screen Saver via phone interface: 1) Click Setting->... -
Page 27: Wallpaper Manage
IP Video Phone Customizing Your Phone 3) Follow the same way to choose and set the Screen Type and Sleep options. 4) Click the Wallpaper Manage option, and make your choice in the pull-down menu, the chosen picture will be shown on the right side for you. Then click the <OK>... -
Page 28: Call Feature
IP Video Phone Customizing Your Phone Call Feature Forward Call forward is a feature that redirects your incoming calls to another phone number when your phone is unavailable or you are inconvenient to answer it. This feature allows you to forward an incoming call to another phone number .e.g., a cell phone or voice mailbox. -
Page 29: Auto Answer
IP Video Phone Customizing Your Phone answering the other line? Don't worry, just let the call go to voicemail and respond at your convenience. With Call Waiting, you will never miss an important call. To set call waiting function via phone interface: 1) In desktop status, click Call Feature->Call Waiting option to enter;... -
Page 30: Dial Plan
IP Video Phone Customizing Your Phone 2) Click the icon to enable/disable auto answer function; 3) If auto answer is enabled, users can choose different types. Click the Auto Answer Type to pop up the pull-down menu and choose a proper type. 4) Press save key to save the changes and get back to the “Call Feature”... - Page 31 IP Video Phone Customizing Your Phone 2) Press <F1> to add a record, enter “Prefix” and “Replace” parameters on the right, the click to save the changes; Then the record will appear in the dial plan list on the left. 3) In the dial plan list, press Up/Down button to choose a dial plan record to edit, press <F3>...
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Page 32: Speed Dial
IP Video Phone Customizing Your Phone Speed Dial To set the speed dial via phone interface: 1) In desktop status, click Call Feature->Speed Dial to enter; 2) On the left, there are 20 DSS keys available, make your choice in the list. 3) On the right, set the Type, account and extension for the chosen DSS key. -
Page 33: Key As Send
IP Video Phone Customizing Your Phone 8) Click the corresponding Speed Dial Key to dial out directly. For example, click the 81 button to call out directly. dial-up interface 9) Click the corresponding line key (for example 60) to enter the enter the number to dial out. -
Page 34: Directory
IP Video Phone Customizing Your Phone click the Save soft key to confirm the change; Directory You can store a large number of contacts in the directory of your video phone. The default directory is local phonebook, but when you add the xml phonebook , the phone will display both Local Directory and XML phonebook. - Page 35 IP Video Phone Customizing Your Phone 2) Press Up/Down button to choose and fill in different options, in the 【Ring】 and【Group】options, press <OK> to pop up the pull-down menu, choose your preferred options, then press <OK> to confirm. 3) Select an image for the contact. 4) After the edition, press <F1>to save the changes and get back to the previous page.
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Page 36: Search Contact
IP Video Phone Customizing Your Phone 1) Choose Contacts. Enter the Display Name, Office Number, Mobile Number, Family Number and Group Name, then click the Insert button to add the record. 3) Click the Save button to save the changes. Search Contact Search a contact via phone interface: 1) Click 【Directory】option to enter the Contacts page. -
Page 37: Edit Contact
IP Video Phone Customizing Your Phone 3) Press Back button to get back to Contacts page. Note: 1. Users can click the 【2aB】 key to switch the input methods. For example, pressing the number button 2 once, you can enter the number 2 and double-click it, it will change to the letter ”a”. - Page 38 IP Video Phone Customizing Your Phone Click the Save button to save your changes. Move a contact to the blacklist via phone interface: 1) Click 【Directory】, then use the Up/Down navigation keys to choose a record you want to move to the blacklist and press the <OK> button to enter. 2) Press the <F1>...
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Page 39: Delete Contact
IP Video Phone Customizing Your Phone Move a contact to the blacklist via web interface: 1) Click Contacts option to enter the configuration page. 2) Choose a record and click the Group Name option, then choose Black List in the pull-down menu. -
Page 40: Clear Phonebook
IP Video Phone Customizing Your Phone Click to confirm the operation, or click to cancel the operation. Delete a contact via web interface: 1) Click Contacts option to enter the configuration page. 2) Choose a contact, then click the Delete button to delete it. 3) Click the Save button to save your changes. - Page 41 IP Video Phone Customizing Your Phone 2) Enter the Group Name and choose the Group Ring of the new group. Then click to confirm the operation, or click to cancel. Edit group Edit a group via phone interface: 1) Click 【Directory】->【Options】->【Group Manager】 option to enter the configuration page.
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Page 42: Export Contact List
IP Video Phone Customizing Your Phone and Group ring information. 3) Click the input box of Group Name, then press <F3> to delete the original name, then input the new name by keypad. 4) Click the Group ring option, and then choose your preferred ring tone in the pull- down menu. -
Page 43: Call Out
IP Video Phone Customizing Your Phone Click the Export button to export the contact list. Note: Export Contact List can only be set via web interface. Call Out 1) Click【Directory】->【Account】option to enter the configuration page. 2) The registered accounts will be shown on the right side, clicking the corresponding one to dial out the chosen contact directly by this account. -
Page 44: Call History
IP Video Phone Customizing Your Phone Call History View the call history 1) Click Call History option to review the call list. 2) Use the Left/Right navigation keys to highlight a group. 3) Use the Up/Down navigation keys to highlight a record. 4) Clicking the icon behind, you can review the details of the chosen record. -
Page 45: Delete The Call History
IP Video Phone Customizing Your Phone 3) Press Up/Down button choose fill different options, the【Ring】and【Group】options, press <OK> button to pop up the pull-down menu, choose your preferred options, then press <OK> to confirm. 4) After the edition, press the Save softkey to save your changes. Delete the call history Users can choose to delete the record(s) in the call list by the phone UI. -
Page 46: Clear The Call History
IP Video Phone Customizing Your Phone 】to confirm the delete operation, or click【 】to cancel. 4) Click【 Clear the call history Clear the call history via phone interface: 1) Click 【Call History】->【Options】->【Clear】option to pop up the dialog reminding “Clear All Records?”. 2) Click to confirm the operation, or click to cancel the operation. -
Page 47: Photo
IP Video Phone Using the Basic Call Functions Photo Enter the photo, the phone can play or manage the photo. 1) Click 【play】 it will automatically play the corresponding photos. Click 【Manager】enter the manage interface. Then you can upload the photo from the USB device. -
Page 48: Video
IP Video Phone Using the Basic Call Functions Video The operation of video is the same as photo - 43 -... - Page 49 IP Video Phone Using the Basic Call Functions - 44 -...
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Page 50: Using The Basic Call Functions
IP Video Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: 1) Pick up the handset, the icon will be shown in the Dial-up interface. 2) Press the Speaker button, the icon will be shown in the Dial-up interface. -
Page 51: Refuse A Call
IP Video Phone Using the Basic Call Functions it, or to forward the incoming call. 3) During a conversation, you can alternate between Headset, Handset and Speaker phone by pressing the corresponding buttons, picking up the handset or inset the headset. Refuse a call Press to refuse the incoming call directly. -
Page 52: Mute
IP Video Phone Using the Basic Call Functions Mute Press to mute your audio. It will not be able to hear anything on other side. To turn off mute, press the same key again. Call Hold This call function allows you to place an active call on hold. In this case your IP PBX might play a melody or message to the other party while waiting. -
Page 53: Call Statistics
IP Video Phone Using the Basic Call Functions To Attended Transfer via phone interface: 1) A and B is on an conversation, A press the Transfer hot key to put B on hold, then A can dial the third telephone number C and press the OK/SEND button or click button to call out. -
Page 54: Message
IP Video Phone Using the Basic Call Functions Message Your voice mailbox messages, which are usually stored on a media server of your local or hosted VoIP telephony system, can be accessed from your phone. New voice messages can be indicated both acoustically and visually as described below: The idle screen indicates a new voice messages coming. - Page 55 IP Video Phone Using the Basic Call Functions have different codes. To retrieve the new voicemail via phone interface: 1) Click the Message icon directly. 2) You may be prompted to enter the password which is needed to connect to your VoIP telephony system.
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Page 56: Using The Advanced Phone Functions
IP Video Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Settings Basic Settings Configure account information via phone interface: 1) Click Setting->Account option, choose a account to enter the configuration page. 2) Click the icon on the left to enable this line; 3) Choose and fill in different options. -
Page 57: Video Codecs
IP Video Phone Using the Advanced Phone Functions There are 8 voice codecs, press the Up/Down button to choose the right priority. Video codecs Select Account->Video page to set the video codecs via web interface: Please check the following table for more information about video configuration. 1) Video Codecs: there are 3 video codecs, press the Up/Down button to choose the right priority. -
Page 58: Advanced Settings
IP Video Phone Using the Advanced Phone Functions Advanced Settings Select Account->Advanced page to set the advanced information via web interface: The following table lists the instruction of the field about the advanced Account Setting. Field Name Description Keep-alive Defines whether active phone... -
Page 59: Network Setting
IP Video Phone Using the Advanced Phone Functions 1) Choose Account. 2) Choose Advanced to do the relating settings. You can consult your system administrator for more information. Network Setting Configure WAN information via phone interface: 1) Click Setting-> WAN option to enter configuration page; 2) Click the corresponding icon to active the proper IP assignment type. -
Page 60: Maintenance Tasks
IP Video Phone Using the Advanced Phone Functions Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both web and phone interface. User Mode can not set the parameters such as: Accounts, Network, Factory , Reboot and some other phone settings by the Phone interface. -
Page 61: Factory
IP Video Phone Using the Advanced Phone Functions return to the “Setting” page. To change the administrator password via web interface: Enter Security page, choose user type in the pull-down menu of User Type option, enter the old password, new password and confirm password, then click Confirm button to save the changes, or Cancel button to cancel the operation. -
Page 62: Auto Provision
IP Video Phone Using the Advanced Phone Functions flawlessly. If you require updating the phone’s firmware please contact your system administrator. To update the firmware manually via web interface: 1) Choose Upgrade->Basic–>Browse, select the firmware file in your local computer. 2) Click Upgrade button to update the new firmware. -
Page 63: Reboot
IP Video Phone Using the Advanced Phone Functions The parameters of the Auto-provision： Parameter Description Update Protocol The phone can be updated via TFTP, FTP ,HTTP or HTTPS. TFTP Server If you choose TFTP as protocol TFTP, you need to enter the TFTP server IP address and port. -
Page 64: System Log Export
IP Video Phone Using the Advanced Phone Functions 2) It will pop up a warning frame asking you whether to reboot your device. Click to confirm the changes, or to cancel the operation. System Log Export If there are any errors happened in your phone, you can export the system log and send to your system administrator for diagnosis. -
Page 65: Trouble Shooting
IP Video Phone Trouble Shooting Trouble Shooting Network Link Status shown as unavailable? 1) If the internet cable doesn’t plug into the Internet port. Please connect the cable first. 2) If the WAN port’s type is DHCP, the server has been shut down, or there is no available IP address. - Page 66 IP Video Phone Trouble Shooting During a call, I can not hear any voice? 1) Make sure your handset is tightly connected with the phone. 2) Check whether you have muted the conversation or not. 3) Consult the outbound server details with your ISP. Have DTMF problem? 1) Check which kind of DTMF you are using, and whether it is compatible with the server.
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