No Drobo Connected Message - Drobo Storage User Manual

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No Drobo Connected Message

If the Drobo Dashboard appears with a message saying "No Drobo is detected. Please check my connections.", check to

see if the FireWire 800 or USB 2.0 cable is still connected between your Mac and Drobo. Additionally, check to be sure

Drobo is connected to its power source.

If the FireWire or USB cable is connected and Drobo has power, but Drobo Dashboard is not recognizing Drobo, eject

Drobo to put it into Standby. You can do this by dragging the Drobo drive icon on your desktop to the Trash, using the

Mac OS Eject function in Finder or clicking on the Standby button on the Tools Tab of the Advanced Control Panel. Once

you have properly ejected Drobo, you can disconnect the USB or FireWire cable. When Drobo is in Standby, all lights will

turn off except for the power indicator, which will turn orange. Once the power indicator on Drobo turns orange,

disconnect the power and then reconnect it to reboot your Drobo.

If your Drobo is connected to your network via DroboShare, you may encounter this message because DroboShare did

not receive a DHCP-assigned IP address. Most home network routers and modems come with the DHCP server enabled

by default. If this is the case for your network, try to restart your DroboShare while it is connected to your network by

disconnecting and then reconnecting your DroboShare power cable.

If you do not have a DHCP server on your home network, DroboShare will be assigned its default IP address of

169.254.213.234. You will need to first assign a Mac running Drobo Dashboard with an IP address on the same default

network that the DroboShare uses (for example, 169.254.213.210) in order for Drobo Dashboard to detect DroboShare.

Once detected, you can configure the IP address of DroboShare in the DroboShare Settings section.

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