Panasonic KX-VC300 User Manual page 142

Additional Information
Problem
Cannot connect with another
party.
142 User Manual
•
The LAN cable is not connected properly.
→
Check that it is connected to the unit properly (Page 19). Perform a
network test by entering the IP address of the other party, and then
confirm the connection to the other party (Page 102).
•
The maximum bandwidth setting is incorrect.
→
3-party video conference calls are not possible if 512 kbps is selected.
4-party video conference calls are not possible if 512 kbps or 768 kbps
is selected. Check your maximum bandwidth setting, and select a value
that is appropriate for your network environment.
→
If you are trying to connect to a non-Panasonic video conference
system, a connection might not be possible depending on either your
or the other party's bandwidth settings. Either check your settings and
change them, or have the other party do the same (Page 93,
Page 120). If you change your own settings, you should register the
new information as a local site (Page 119).
•
The call type setting is incorrect.
→
Set the call type setting so that it is the same as the other party's
(Page 109).
•
The SIP settings are incorrect.
→
Check the SIP settings (Page 109). After you check the SIP settings, if
you still cannot connect to the other party, contact your network
administrator.
•
The ID and password for digest authentication are incorrect.
→
Check that the values specified for "Authentication ID" and
"Authentication Password" are correct (Page 110).
•
The "SIP Transport Protocol" setting is different from the other
party's.
→
Set the "SIP Transport Protocol" setting so that it is the same as the
other party's (Page 110, Page 122).
•
The local site settings are incorrect.
→
Confirm the local site settings. Specify the settings that are appropriate
for your usage environment (Page 119).
•
The IP address is not entered correctly.
→
Confirm that the other party's IP address is correctly entered.
•
The SIP URI (or SIP user name), H.323 extension, or H.323 name is
not entered correctly.
→
Check whether the SIP URI (or SIP user name), H.323 extension, or H.
323 name of the other party is entered correctly or whether it conforms
to the relevant standard.
•
The MCU's conference room number@IP address is not entered
correctly.
→
Check whether the conference room number and IP address of the
MCU is entered correctly.
Cause and Solution