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VTEL WG500 Installation Manual

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  • Page 1 WG500 Installation Guide...
  • Page 2 Patent 5,825,754 title, “Filter and process for reducing noise in audio signals.” © 2000 by VTEL Corporation. All rights reserved. No part of this document may be reproduced in any form, including translation to another language, without the prior written consent of VTEL Corporation.

  • Page 3: Fcc Notice

    Software License Agreements. Licensee shall not: (1) reverse-compile or disassemble any VTEL Software, or attempt to do so; (2) modify the VTEL Software in any manner or to any extent; (3) copy the VTEL Software, except that one copy of the VTEL Software may be made for archival purposes. The archival copy shall include VTEL’s copyright notice, along with a notice that the copy is for archival purposes only and is subject...
  • Page 4 VTEL, in its sole judgement, deems necessary to correct errors or malfunctions in the VTEL Software for a period which is the earlier of (a) 180 days after the date the VTEL Software is delivered to Licensee, or (b) 90 days after the date the VTEL Software is installed for use by Licensee.

  • Page 5: Table Of Contents

    Final configuration steps ......3.7 Saving the configuration ....3.7 Changing the configuration ... . . 3.7 WG500...
  • Page 6 Contents Customizing NetMeeting ......3.7 Initializing AppSharing (Windows NT users only) ..3.11 Verifying configuration .
  • Page 7 (Remote) ....5.3 Going to a preset camera view ... 5.3 Clearing a preset camera view ... 5.3 WG500...
  • Page 8 Contents Installation Guide...

  • Page 9: Lan (H.323) Calling

    Naming conventions IP addresses and aliases Each computer on a network, including your WG500 system, is called an endpoint. Each endpoint is assigned an Internet Protocol (IP) address. This IP address is used when making a LAN-based call. It has the form of xxx.xxx.xxx.xxx. This system works quite smoothly, but it is often difficult to remember IP addresses.

  • Page 10: Gatekeepers

    When setting up a new videoconferencing system, such as a WG500, the system must be aware of any gatekeepers on the LAN. A gatekeeper is optional, or there could be many in a large system.

  • Page 11: Installation Steps Overview

    “8. Installing options” on page 2.16. Installation steps overview The following list is an overview of the steps required to complete your WG500 installation and will be covered in detail in this chapter: Unpack the shipment.

  • Page 12: Unpack The Shipment

    VGA cable • remote control • batteries • documentation • power cord for 115V systems (discard if 230V system) VTEL PC and peripherals boxes • • camera with remote and power supply • wireless keyboard with batteries • IR receiver •...

  • Page 13: Position The Monitor

    110 pounds or 50 kilograms. Be sure that the monitor can be viewed easily by everyone within the room. Do not place your monitor directly near any bright windows which may interfere with the clarity of your video picture. WG500...
  • Page 14 Chapter 2. Setting Up Your System Mounting the monitor on the SmartCart The SmartCart will arrive at your location pre-assembled. Please follow these steps to mount the monitor on the cart: Remove the back monitor mounting bracket from the top of the cart by unscrewing the plastic knob (located underneath the top of the cabinet).

  • Page 15: Mounting The Camera

    (see illustration), and press down firmly over the entire surface to set the adhesive. 6. To attach the camera assembly to the monitor bracket, first engage the front stud into the V-slot of the camera bracket. WG500...

  • Page 16: Mounting The Pc And Remote Devices Receiver

    If you do not have a cart, position the PC on a sturdy surface within two feet of the monitor. Place the IR Receiver (found in the VTEL PC box) nearby, or on top of the monitor. The IR Receiver has an adhesive strip that can be used to secure the device to the desired location.

  • Page 17: Connecting Cables

    Keyboard Port Connector (Optional) Now your are ready to begin connecting your WG500 cables. Follow the step-by-step instructions below. If you have purchased the optional SmartCart, many of these connections have already been made for you. You will only need to connect cables to the monitor, and plug in the microphone.
  • Page 18 Chapter 2. Setting Up Your System Audio connections In the VTEL peripherals box locate the audio Y-cable for the monitor and PC. CONNECT Line Out Green on the sound card Green single end of audio Y-cable (3.5 mm connector) Sampo monitor:...
  • Page 19 In the VTEL peripherals box locate the 3.5 mm-to-3.5 mm cable. CONNECT Line In Black on sound card One 3.5 mm end (black) Line Out The other 3.5 mm end (black) VTEL Codec board Line In on Line Out on...
  • Page 20 2.10 Chapter 2. Setting Up Your System Codec card connections Locate the omni-directional microphone in the VTEL peripherals box. CONNECT Mic In location on the VTEL codec board The brown omni-directional microphone jack omni directional microphone cable Mic In on VTEL codec card...
  • Page 21 2.11 Locate the codec breakout cable in the VTEL peripherals box. The breakout cable has one large (9-pin) connector at one end and three RCA connectors at the other end. CONNECT Video In location on the VTEL codec board (top...
  • Page 22 2.12 Chapter 2. Setting Up Your System Video connections Locate the VGA cable in the monitor box. CONNECT Blue end of the VGA cable Blue VGA port on the back of the PC RGB In Black end of the VGA cable on back of monitor Back of PC Connect blue end...
  • Page 23 PTZ cameras, see page 2.16. Use the tie wraps provided in the VTEL peripherals box to secure your cables into an orderly group. VTEL recommends placing a wrap at several points along the length of the cables.
  • Page 24 2.14 Chapter 2. Setting Up Your System Connecting remote devices Locate the IR receiver. Connect the following to the PC: CONNECT Keyboard The orange connector The orange Keyboard port on the back of the PC Mouse The purple connector The purple Mouse port on the back of the PC Connect Keyboard cable here Connect Mouse cable here Installation Guide...

  • Page 25: Making Network Connections

    The LAN card The remaining end of the LAN cable The LAN source Insert LAN cable into the LAN card LAN card Connecting to the ATM network (WG500-384a) Insert the ATM RJ-45 cable into the ATM card. ATM card WG500...

  • Page 26: Installing Options

    2.16 Chapter 2. Setting Up Your System 8. Installing options There are four optional components available with the WG500 system: • wide angle lens • modem • second PTZ camera • composite out video Wide angle lens The wide angle lens attachment simply screws onto the lens of the Sony D30/31 PTZ camera.
  • Page 27 Camera 2 VISCA In to Camera 1 VISCA Out to PC COM port to Video 2 In on codec breakout cable RCA cable supplied with second camera See “Second PTZ camera” on page 4.9 for instructions on using two cameras. WG500...
  • Page 28 2.18 Chapter 2. Setting Up Your System Composite Out Video Locate the RCA-RCA cable packaged with the Composite Out Video software option. CONNECT Composite Out AV2 IN One end of the RCA cable to the connector on the back of the second connector on the codec breakout cable monitor Composite Out...

  • Page 29: Powering Up

    2.19 9. Powering up You are now ready to connect all of the power cables in your WG500 system and insert the batteries into the remote controls and keyboard. The power strip with surge protection is attached to the SmartCart. If the cart was not purchased, a power strip with surge protection is provided with the system.
  • Page 30 2.20 Chapter 2. Setting Up Your System Monitor power Locate the power cable inside the monitor box for 115V systems, or inside the peripherals box for 230V systems. Connect power cord to monitor To power strip CONNECT The monitor’s power cord The power connector on the back of the monitor The remaining end of the monitor’s power cord The power strip...
  • Page 31 2.21 Camera power Locate the camera’s power adapter inside the VTEL peripherals box. CONNECT The camera power input labeled DC In 13.5 V The camera’s power adapter The large end of the camera’s power adapter The power strip Connect power...
  • Page 32 2.22 Batteries Locate the batteries inside the VTEL peripherals box and place them into the cordless keyboard and into the camera’s remote control. Locate the batteries inside the monitor box and place them into the monitor’s remote control. Turning on power Plug the power strip into a wall outlet and turn it on.

  • Page 33: Advanced Configuration Program

    Chapter 3 Software Configuration In the previous chapter you completed all hardware aspects of the WG500 setup. This chapter will finish the setup process by guiding you through the software configuration. Each time your WG500 PC is turned on, the AppsView digital visual communications software starts automatically.

  • Page 34: Gatekeeper And Aliases Tab

    Chapter 3. Software Configuration Gatekeeper and aliases tab Local aliases (H.323 IDs and E.164 addresses) can be used instead of an IP address when someone wants to call you. In order for these aliases to work, both the endpoints must be registered with a gatekeeper and the call must be made through this gatekeeper. When the endpoint chooses the “Don’t have Gatekeeper”...

  • Page 35: Gatekeeper

    LAN and you want to be registered with a specific gatekeeper. When you choose this option, you need to enter the IP address of the gatekeeper and the RAS Port of the gatekeeper. The default value of 1719 is automatically displayed. WG500...

  • Page 36: Gateway Tab

    Chapter 3. Software Configuration Gateway tab • For important information about gateways, please refer to Chapter 1. A gateway is an endpoint on the Local Area Network which facilitates real time, two-way communication between a LAN videoconferencing terminal and terminals operating on other network types.

  • Page 37: Peripherals Tab

    Advanced Configuration program Peripherals tab The Peripherals tab allows you to select the camera(s) and microphone being used with the WG500 system. Verify that the following default settings are correct in the the software: Select COM1. Select the Sony D30/...
  • Page 38 Chapter 3. Software Configuration Configuring a Second Camera This option will only be visible if you have installed the Composite Out Video option. Each time this Choose Secondary box is checked or Camera to support a unchecked, the PC will second video input need to be restarted.

  • Page 39: Final Configuration Steps

    Final configuration steps Final configuration steps Saving the configuration When you finish configuring WG500, click the OK button to save the settings. AppsView will continue to initialize and make your new digital visual communications system ready for use. Changing the configuration If you need to make changes at any time to the information you entered in Advanced Configuration, you can return to this program.
  • Page 40 Chapter 3. Software Configuration At a minimum you must enter your First Name, Last Name, and E-mail address. Select the appropriate category. Installation Guide...
  • Page 41 Customizing NetMeeting Next, the Audio Tuning Wizard will begin: VTEL recommends selecting the Local Area Network option. If you are not connected to a LAN, choose ISDN. Click the Test button, as directed. When finished with the test, click Next.
  • Page 42 Read the paragraph, as indicated. Then click Next. You will see this screen, after performing the audio test. The WG500 system must have the microphone plugged into the VTEL codec board, therefore NetMeeting is unable to use it. Your system audio will be supplied through AppsView.

  • Page 43: Initializing Appsharing

    Verifying configuration You have now completed the setup of your WG500 system. To confirm that WG500 has been configured properly, VTEL recommends that you now perform a loopback test. See Chapter 4 for a complete description of the AppsView toolbars and interface.

  • Page 44: Installing The Composite Out Video Software

    4. The installation will proceed automatically. There is no need to reboot the PC after installation. You may restart AppsView at this time by choosing Start>Programs>Vtel>AppsView. See “Composite Out Video” on page 4.9 for an explanation of how this option can be used.

  • Page 45: Chapter 4. Getting Started With Appsview

    AppsView features include: • videoconferencing with local and remote video windows • auto answer • video snapshots • audio mute • address book • speed-dialer • hand-dialer • call log • drag and drop file transfer • application sharing WG500...

  • Page 46: Appsview Video Window

    Chapter 4. Getting Started with AppsView • whiteboard • on-screen control of the PTZ camera • customizable toolbars For a complete description of these features, please use the AppsView Online User’s Guide. AppsView video window When AppsView is activated, a video window will appear on your desktop. Until you place or receive a call, the window will display the view from your camera, known as the local video.

  • Page 47: Changing The Size Of The Video Window

    During a video call, you can have both a local video window and a remote video window. Both windows can be decreased or increased in size. The local window’s maximum size will be smaller than the remote window’s size. WG500...

  • Page 48: Appsview Toolbars

    Chapter 4. Getting Started with AppsView AppsView toolbars All AppsView functions are accessible from three toolbars. To display the first toolbar, click the AppsView V icon in the lower right corner of the video window. To display the next toolbar, click the Rotate Toolbars button. The Rotate Toolbars button appears on all toolbars, allowing you to access the toolbar you need.

  • Page 49: Toolbar 3

    Address Book. There is one type of calls that can be made using AppsView. • H.323 (LAN) to H.323 (LAN) Chapter 1 describes the differences between LAN and WAN calls, as well as defines terms associated with both calling methods. WG500...
  • Page 50 Chapter 4. Getting Started with AppsView Making an H.323 (LAN) to H.323 (LAN) call An H.323 to H.323 call should be made when both the caller and the recipient are on a LAN network. Click the Show Connection Interface button, then select the Hand-Dialer tab. Enter the IP address or alias of the system you are calling 2 Select H.323...

  • Page 51: Setting Auto Answer On Or Off

    It consists of the following tabs: • Video, for adjusting the color, hue, contrast, brightness of the image displayed in the video window; • Audio, to choose the audio input and output sources, as well as adjust the audio in gain and volume; WG500...
  • Page 52 Chapter 4. Getting Started with AppsView • Communications, where you select audio algorithms, video formats, CODEC quality, and also activate a loopback test to verify that the WG500 is functioning and simulating a connection; and • Network Messages, to display standardized telecom-munications messages that are sent and received by your WG500 during a call.

  • Page 53: Optional Features

    Optional Features Second PTZ camera Installing a second PTZ camera on your WG500 system allows you to view two different locations within a room. For example, you may want to focus one camera on the meeting presenter, while the other camera is focused on a flip-chart or whiteboard.
  • Page 54 4.10 Chapter 4. Getting Started with AppsView During a call, you can use the Composite Out Video toolbar button to toggle between local and remote video on the primary monitor. Click here to view the remote site on the primary monitor. Click again to change back to the local site.

  • Page 55: Closing Appsview

    Close Program button Turning off your computer When you are finished using the WG500, do not turn off the system completely. Instead, you should turn off the monitor by using the monitor remote control or by pressing the power button on the monitor.
  • Page 56 4.12 Installation Guide...

  • Page 57: Chapter 5. Camera Control

    Place the cursor near the center of the video window to zoom in or zoom out. The cursor will change to a magnifying glass displaying a plus(+) sign indicating zoom in mode or a minus(-) sign indicating zoom out mode. WG500...

  • Page 58: Creating Preset Camera Views

    Chapter 5. Camera Control Creating preset camera views Moving the camera manually takes time and attention away from your focus on the meeting. Since there are a limited number of positions where you will actually point the camera during a meeting (such as a group shot, individual participants or a whiteboard) the system allows you to jump quickly among memorized camera positions.

  • Page 59: Creating A Preset Camera View At The

    Clearing a preset camera view To clear a preset camera position, select the button on Toolbar 3 corresponding to the camera position you desire to clear and right-click on the mouse. Choose Clear from the pop-up menu. WG500...
  • Page 60 Installation Guide...

  • Page 61: Troubleshooting

    If you need more assistance, contact your technical representative. Software troubleshooting The AppsView software was pre-installed on your WG500 system, however if you find that you need to re-install it at any time, simply follow these instructions. Insert the AppsView CD-ROM into the DVD drive.
  • Page 62 Appendix A. Troubleshooting If you are still unable to receive a response from the camera, please verify: • the camera cable is fully connected to the serial (COM) port, • the camera cable is securely connected to the VISCA IN connector on the camera, •...
  • Page 63 Ask the remote site to adjust the CODEC quality setting. If the remote site is a WG500, CODEC quality may be adjusted in the Control Interface. See “Accessing the Control Interface” on page 4.8.

  • Page 64: Audio Overview

    Audio troubleshooting Audio overview There are three major areas in the WG500 where audio settings can be adjusted: the monitor with built-in speakers; the sound card that is installed on the PC, and the AppsView application. All three of these will have an impact on performance and must be set correctly for your system to function properly.
  • Page 65 • Check the audio level on your volume slider. • Check the cable between the speaker and the VTEL codec board. Be sure that it is firmly inserted. • The audio may be routed to the headphone. To check, open the Control Interface and select the Audio tab.
  • Page 66 Your microphone may have been disconnected. Check the breakout cable connected to the table top microphone and the VTEL codec board. • The jumper settings may be incorrect on the VTEL codec board. See Appendix B for more information on jumper settings. •...

  • Page 67: Specifications

    AppsView user environment features • Windows 95/98 operating system • Call Blocking and Screening • Address Book, Speed Dial, Redial calling features • Drag-and-drop file transfer • Multipoint ready • Single-button-launch application sharing • Video image capture • Manual or auto answer WG500...
  • Page 68 Appendix B. Specifications System Video parameter specification width 43.35 cm (17.0 inches) height (with feet installed) 15.94 cm (6.25 inches) PC dimensions depth 43.99 cm (17.25 inches) PC weight 9.7 kg (21.4 pounds) operating temperature 10º to 35º C (50º to 95º F) storage temperature -40º...
  • Page 69 11 W operating temperature 0 - 40 degrees C (32 to 104 degrees F) storage temperature -20 to 60 degrees C (-4 to 140 degrees F) dimensions approximately 142 x 109 x 164 mm mass approximately 1,200 g (42.3 oz) WG500...
  • Page 70 Appendix B. Specifications Audio Audio algorithms G.711 64 Kbps, 300 Hz - 3.4 kHz audio bandwidth G.722 64 Kbps, 50 Hz - 7.0 kHz audio bandwidth G.728 16 Kbps, 300 Hz - 3.4 kHz audio bandwidth Audio input microphone in 3.5 mm connector - female line in 3.5 mm connector - female...
  • Page 71 S terminal x 1 or Euro AV (SCART) audio AMP 10W + 10W AMP AC 120V/60 Hz, 200 W (max), or power supply AC 220V/50Hz, 200 W (max) dimensions 742 mm (W) x 575 mm (H) x 512 mm (D) net weight 46 Kgs 101 lbs WG500...
  • Page 72 Appendix B. Specifications Table Top microphone model AudioTechnica AT 865VM mic pattern omni-directional output 1 Vp-p out at 94 dBSPL (single ended) open circuit sensitivity -10.1 dBV at 1 Pa cable length 25 feet connector 3.5 mm - male current draw 11 mA output impedance 130 Ohms...
  • Page 73 56, 64, 2x56 and 2x64 Kbps data rates 112, 128, 224, 256, 336, 384 Kbps H.323 (LAN) ITU-T videoconferencing H.323 video coding H.261 communications H.221 audio G.711, G.722, G.728 data T.120, T.121, T.122, T.123, T.124, T.125 file transfer T.127 version 2.1 WG500...
  • Page 74 Installation Guide...
  • Page 75 2.13 definition 1.2 camera power cable 2.21 entering 3.2 codec card connections 2.10 IR receiver 2.14 LAN 2.15 microphone 2.10 gatekeepers 1.2 monitor power cable 2.20 gateways 1.2, 3.4 PC power cable 2.19 vendor profiles 3.4 video connections 2.12 WG500...
  • Page 76 Index specifications AppsView user environment B.1 H.323 IDs audio algorithms B.4 definition 1.1 audio input B.4 entering 3.2 audio output B.4 Hand-Dialer 4.5, 4.6 communications B.7 data sharing B.6 monitor B.5 PTZ camera B.3 installation steps 2.1 SmartCart B.6 IP Address alias 1.1 standards B.7 IR receiver 2.6 table top microphone B.6...
  • Page 77 Index video connections 2.12 WG500 video window installation steps 2.1 changing the size 4.3 opening AppsView 4.1 color adjustments 4.7 powering off 4.11 troubleshooting A.3 shipment contents 2.2 volume specifications B.1 adjusting 4.2 turning on the system 2.22 wide angle lens 2.16...
  • Page 78 Index Installation Guide...

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