Yealink SIP-T28P User Manual
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Yealink SIP-T28P User Manual

Enterprise ip phone
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Summary of Contents for Yealink SIP-T28P

  • Page 2: About This Guide

    About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment. It features fashion and sleek design, abundant telephony applications, broad interoperability with the popular 3 party VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP.

  • Page 3: Table Of Contents

    Tables of Contents Getting Started.................- 1 - Packing List ..........................- 1 - Assembling the Phone........................ - 2 - Configuration and Registration ....................- 4 - Configuring via Web Page ....................- 4 - Configuring via keypad...................... - 6 - Overview ..................- 7 - Keypad Instruction........................
  • Page 4 Answering an incoming call..................... - 24 - Denying an incoming call ....................- 25 - DND ..........................- 25 - Call Forward ........................- 25 - During an Active Call ......................- 26 - Mute ..........................- 26 - Call Hold .......................... - 26 - Call Waiting ........................
  • Page 5 Call Park........................... - 45 - Group Listening ....................... - 46 - SMS..........................- 46 - Voicemail ......................... - 46 - Custom ..........................- 47 - Public Hold ........................- 47 - Private Hold ........................- 47 - Tone Settings..........................- 48 - Trouble Shooting ................- 49 -...

  • Page 6: Getting Started

    Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package: Enterprise IP Phone Phone Stand Power Adapter - 1 -...

  • Page 7: Assembling The Phone

    Enterprise IP Phone Getting Started Handset & Handset Core Ethernet Cable Quick Installation Guide & Quick Reference Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller. Assembling the Phone This section introduce how to assemble the phone with the components in the packing list：...
  • Page 8 Enterprise IP Phone Getting Started 1) Attach the Stand, as shown below: 2) Connect Handset and Headset, as shown below: Note: Headset is not provided in the packing list. Please contact your distributor for more information. 3) Connect Network and Power There are two ways for network and power source connections.

  • Page 9: Configuration And Registration

    Enterprise IP Phone Getting Started Note: If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices. The phone can also share the network connection with other network devices such as PC.
  • Page 10 Enterprise IP Phone Getting Started Note: Please locate your PC in the same network segment of IP phone (192.168.3.X) to access the web configuration page. Please consult your system administrator for help. Network Settings Choose Network->Internet Port. DHCP: By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings, e.g.

  • Page 11: Configuring Via Keypad

    Enterprise IP Phone Getting Started Note: Should the IP PBX (SIP registrar) require an authentication, you will be prompted to enter the correct password. Make sure you are using the appropriate input method or enter the password via the web user interface. Configuring via keypad Network Settings: Press Menu->Settings->Advanced Setting->Network->WAN Port Option/PC Port Option/VLAN Option to enter the internet relating configuration page.

  • Page 12: Overview

    Enterprise IP Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered.
  • Page 13 Enterprise IP Phone Overview Speed dial, Intercom, Pickup, Hold, Transfer, etc. If not stated the adjacent LED will light when the assigned functionality is turned on. Dial Pad Use the DTMF hard keys to enter numbers, letters and special characters. Depending on the selected input mode, you can enter digits, lower / upper case or special characters.

  • Page 14: Led Instruction

    Enterprise IP Phone Overview LED Instruction Table 1 Call /Line Appearance Button LEDs for BLF LED Status Description Steady green Call/line appearance is in idle status Slow blinking red Call/line appearance is ringing Steady red Call/line appearance is active Fast blinking red Call/line appearance is not available It is not active as call/line appearance Table 2 Call /Line Appearance Button LEDs for BLA (Bridged Line Appearances)

  • Page 15: Icon Instruction

    Enterprise IP Phone Overview Icon Instruction The IP Phone displays different kinds of icons on its LCD, you can refer to the following table for their meanings: Icon Description Flashes when the internet is disconnected Account register failed Account registering Account register successful Missed calls Call in...
  • Page 16 Enterprise IP Phone Overview Phone Options Phone UI Web UI Status --IP Address --MAC Address √ √ --Firmware --Network --Phone --Accounts Features --Forward √ --Call Waiting √ --Auto Answer √ √ --DSS Keys √ --“*” or “#” as send √ --Hot Line Basic Phone Functions --Language...
  • Page 17 Enterprise IP Phone Overview User and Administrator Mode Your phone can be used in user or administrator mode. Administrator mode is the default setting with full configuration rights. The default administrator password is admin. - 12 -...

  • Page 18: Customizing Your Phone

    Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface. This option allows you to review: Network status: IP Address, Mac Address, WAN/LAN, Gateway and DNS; Phone status: Product Name, Hardware, Firmware, Product ID and Mac;...

  • Page 19: Time And Date

    Enterprise IP Phone Customizing Your Phone 2) Scroll through the list of available languages. 3) Press the Save softkey when the desired language is highlighted. The language appears on the graphic display will be changed to the one you chose. 4) Press Back softkey to return to the previous screen.

  • Page 20: Keypad Lock

    Enterprise IP Phone Customizing Your Phone Note: By default the time zone is +8 China, Philippines, Malaysia, Daylight Saving Time is disabled. Keypad Lock You can lock the keypad of your phone when you are temporarily not using it. This function helps you to protect your phone from unauthorized use.

  • Page 21: Audio Settings

    Enterprise IP Phone Customizing Your Phone Audio Settings Volume You can adjust the volume of handset/speaker/headset. To adjust the volume when you are not in an active call: 1) Press Menu->Settings->Basic Settings. 2) Scroll to Phone Volume, and press Enter softkey, highlight the one you want to adjust the volume, use the Volume Adjustment Bar or navigation keys to adjust the volume.
  • Page 22 Enterprise IP Phone Customizing Your Phone 4) Press OK softkey to save the contrast change or Back softkey to cancel. To adjust the volume via Phone interface: 1) Press Menu->Settings->Basic Setting->Enter. 2) Scroll to Phone Volume->Ring Volume, use the Volume Adjustment Bar or navigation keys to adjust the volume.

  • Page 23: Codec Selection

    Enterprise IP Phone Customizing Your Phone Codec Selection The IP phone supports the following voice codecs: G723_63, G722, G726-16, G726-24, G726-32, G726-40, PCMA, G729, PCMU and G723_53. You can enable/disable the desired codecs via Web interface. Please contact your System Administrator for more details about the codecs. To enable/disable the codecs: 1) Choose Account->...
  • Page 24 Enterprise IP Phone Customizing Your Phone 1) Press Directory->Contact List->Enter. 2) Press Add softkey, enter Name, Office/Mobile number of the contact from the keypad. Use the Ab3 softkey to select between numeric and upper/lower case alphanumeric modes. 3) Use the navigation keys to select the desired account as Line if you want to assign the contact to a specific account.

  • Page 25: Import/Export Contact List

    Enterprise IP Phone Customizing Your Phone Note: If the contact is moved to the blacklist, then the call from this contact can not get through. To add/delete/edit the contact list & black list via the Web interface: Choose Contacts and then do the relating changes. Please refer to the instruction above for the parameters’...

  • Page 26: Remote Phone Book

    Enterprise IP Phone Customizing Your Phone Remote phone book The IP phone has address book itself, but in the enterprise applications, often there will release common address book. For the maintenance and the update of the common address book are usually carried out on the server or IPPBX, so in order to maintain up-to-date public address book, terminal users need to have remote address book function.

  • Page 27: Dial Plan

    Enterprise IP Phone Customizing Your Phone 1) Prepare the desired the logo file which is --in BMP format, --max pixels: 236*82, --can only be monochrome with 2 gray scales at most. 2) Run PictureEXDemo.exe, choose Add button->choose the specific logo file->click Convert, and then close the software.

  • Page 28: Dial Now

    Enterprise IP Phone Customizing Your Phone 3) Press Add button to save the changes. 4) You can also delete a specific one from the dial plan list. Note: Please contact with your system administrator for the country/area code if you want to set the dial plan.

  • Page 29: Using The Basic Call Functions

    Enterprise IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: 1) Pick up the handset, icon will be shown in the idle screen. 2) Press the Speaker button, icon will be shown in the idle screen.

  • Page 30: Denying An Incoming Call

    Enterprise IP Phone Using the Basic Call Functions 2) If you are on an active call, press the answer softkey. During the conversation, you can alternate between Headset, Handset and Speaker phone by pressing the corresponding buttons or picking up the handset. Denying an incoming call Press Reject softkey to deny the incoming call directly.

  • Page 31: During An Active Call

    Enterprise IP Phone Using the Basic Call Functions To configure Call Forward via Web interface: Choose Phone->Features->Forward to do the relating changes. Please refer the above configuration information. During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call; you can not be heard by the other party.

  • Page 32: Call Waiting

    Enterprise IP Phone Using the Basic Call Functions Note: When you are under the call hold status, putting down the handset, the conversation will go on over the speaker instead of hanging up the call. Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call.

  • Page 33: 3-Way Conference

    Enterprise IP Phone Using the Basic Call Functions on hold, there will be a dial tone. Dial the second telephone number. 2) When the phone is answered, you can have a private conversation without the first person hearing it, then hang up to complete the transfer. 3) You will be disconnected from the call.

  • Page 34: Sms

    Enterprise IP Phone Using the Basic Call Functions To configure the Voicemail code via Phone interface: 1) Press MESSAGE button，scroll to Voice Mail, press Enter softkey. 2) Use the navigation keys to highlight the line for which you want to set, enter the code which the phone uses to connect to your system.
  • Page 35 Enterprise IP Phone Using the Basic Call Functions 3) Press Read softkey to open and read the specific message. To reply the SMS via Phone interface: 1) After retrieving the specific message, press Reply softkey, use the Ab3 softkey to change the Input Method.
  • Page 36 Enterprise IP Phone Using the Basic Call Functions To edit the message via Web interface: 1) Choose Phone->SMS. 2) Enter the account information, target phone number, message content. 3) Press Send button to send out the message, or Cancel button to cancel the operation.

  • Page 37: Using The Advanced Phone Functions

    Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part “Configuration and Registration” for the basic Account setting information. The following table lists the instruction of the field about the advanced Account Setting.

  • Page 38: Tls

    Enterprise IP Phone Using the Advanced Phone Functions TLS(Transport Layer Security), an IETF standards track protocol (RFC 5246), was based on the earlier SSL specifications developed by Netscape Corporation. Go to Account->Basic, choose Transport option, in the pull-down menu, you can choose the TLS option, then click the Confirm button to save the change.

  • Page 39: Vlan Setting

    Enterprise IP Phone Using the Advanced Phone Functions port will get the IP address automatically between the start IP address and the end IP address. But if you select the bridge mode, the DHCP server can not work. Starting IP Indicate the range of the IP address End IP Indicate the range of the IP address...

  • Page 40: Https

    Enterprise IP Phone Using the Advanced Phone Functions 3) Choose WAN Port, press Enter softkey. 4) Set the VLAN Status, and input the VID Number, Priority. 5) Press Save softkey to save the settings, or Back softkey to return to VLAN menu. 6) Follow the same way to set the PC Port option.

  • Page 41: Maintenance Tasks

    Enterprise IP Phone Using the Advanced Phone Functions Note: For more details of the HTTPS, you can consult with your system administrator. Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface.

  • Page 42: Reboot

    Enterprise IP Phone Using the Advanced Phone Functions To change the administrator password via Phone interface: 1) Press the softkeys Menu, scroll to Settings, press Enter softkey, use the navigation keys to highlight Advance Settings. 2) You are prompted to enter the required password, the default one is admin. 3) Scroll to Set Admin Password, press Enter softkey.

  • Page 43: Firmware Update

    Enterprise IP Phone Using the Advanced Phone Functions 5) It will take a few minutes to reset, please do not power off during resetting, or it will cause flash memory error. To reset to factory via Web interface: 1) Choose Upgrade->Basic. 2) Click Reset to Factory button.

  • Page 44: Decryption

    Enterprise IP Phone Using the Advanced Phone Functions The parameters of the Auto-provision： Parameter Description Update Protocol The phone can be updated via TFTP, FTP or HTTP. TFTP Server If you choose TFTP as protocol TFTP, you need to enter the TFTP server IP address and port.

  • Page 45: System Log Export

    Enterprise IP Phone Using the Advanced Phone Functions Note: You can ask your system administrator for the decrypt password. System Log Export If there are any errors happened in your phone, you can export the system log and send to your system administrator for diagnosis. To export the System Log: Choose Upgrade->Advanced, select Export System Log, click Export button to export the file to your local computer.

  • Page 46: Blf

    Enterprise IP Phone Using the Advanced Phone Functions Line Speed Dial Intercom Conference Forward Transfer Hold Redial Call Return Group Pickup Call Park Group Listening Voicemail Custom Public Hold Private Hold Note: 1. Quick access features like Intercom and Voicemail must first be configured on your PBX in order to work on your phone.

  • Page 47: Speed Dial

    Enterprise IP Phone Using the Advanced Phone Functions Note: In the Web interface, you can also set the pickup number to active the pickup function. For example, if you set the BLF number as 212, and the pickup number is *83, then when there is an incoming call to 212, press the BLF key, it will call out the *83 automatically to pickup the incoming call on 212.

  • Page 48: Url

    Enterprise IP Phone Using the Advanced Phone Functions If the key is configured as URL, then pressing this key, you can send HTTP requests to a web server. To assign the key as URL: 1) Choose Phone->DSS Key ->Memory Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, and choose URL from the list.

  • Page 49: Transfer

    Enterprise IP Phone Using the Advanced Phone Functions phone will turn to the Always Forward page, and you can set the Forward to number, then when there is any call to the extension number will be forwarded to the set number automatically.

  • Page 50: Redial

    Enterprise IP Phone Using the Advanced Phone Functions Redial If the key is configured as Redial key, press this key under the idle status, it will fetch the last dialed number, then you can choose a special line to call out by pressing the line keys.

  • Page 51: Group Listening

    Enterprise IP Phone Using the Advanced Phone Functions The “call park” feature is activated by pressing a preprogrammed button or a special sequence of buttons. This transfers the current conversation to an unused extension number and immediately puts the conversation on hold. The telephone system will then display the extension number of the parked call so that the call can later be retrieved.

  • Page 52: Custom

    Enterprise IP Phone Using the Advanced Phone Functions 1) Choose Phone->DSS Key ->Memory Key or Line Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose KeyEvent from the list, then in the Mode field, open the pull-down menu and choose Voicemail from the list.

  • Page 53: Tone Settings

    Enterprise IP Phone Using the Advanced Phone Functions Tone Settings You can define the frequency and time period of all the following tones： Dial Ring Back Busy Congestion Call Waiting Dial Recall Record Info Stutter Message Auto Answer To edit the tone filed via Web interface: 1) Choose Phone->Tones.

  • Page 54: Trouble Shooting

    Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server？ 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. 3) Check your DNS server.
  • Page 55 Enterprise IP Phone Trouble Shooting How to refuse incoming calls during a call? You can turn off the function of call waiting, and then our phone will refuse all the incoming calls when you are in a conversation. How to send SMS? You could edit the SMS in the Menu->...

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