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Mac OS X User Guide Mac v1.0 5 December 2012...
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Read this before you go any further The following symbols are used in this document to highlight warnings, potential hazards, or best practice procedures, and have the following meanings: Danger – potential risk of personal injury, including electrical shock, burns etc. Warning –...
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Use of any other power cords may damage your printer and void your warranty. Use only authorized consumables Use of any printhead other than those authorized C6010 Memjet technology printheads will damage your printer and void your warranty. Use of unauthorized inks or ink tanks may damage your printer and will void your warranty.
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C6010 Safety Use only appropriate paper Inappropriate paper may cause damage to your printer. In particular, you should not use: transparencies kinked, curled or cockled paper paper which is too thick paper with any staples or pins in it.
C6010 Table of Contents Table of Contents Getting to know your C6010 printer What is in the box Main components Printer Printhead cartridge Ink tanks Features Control Panel Connector bay Setting up your C6010 printer Unpacking your new printer...
About resizing Using Tray 2 Common printer messages and alerts Paper out Ink low Out of ink Paper jam Managing your C6010 printer Accessing the Toolbox application Toolbox information screens Supplies information Printhead details Ink details Usage information Toolbox settings screens...
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C6010 Table of Contents SNMP Configuration Toolbox Troubleshooting screens Event Log Maintenance C6010 maintenance Extended maintenance activity Restoring print quality Printhead cleaning via the Menu button Printhead cleaning using Printer Properties Services tab Printhead cleaning using the Toolbox Resetting original configuration settings...
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Printer slows down between pages Error/operational status messages Status messages on your printer's LCD screen Alert windows status messages Specifications Appendices Relocating your C6010 printer Local relocation Remote relocation Unpacking your printer Repackaging your printer Notices and Regulatory statements Consumables 5 December 2012 –...
Getting to know your C6010 printer Getting to know your C6010 printer What is in the box When you open the box containing your new C6010 printer, you will find the following: The C6010 printer A power cord...
C6010 Getting to know your C6010 printer Main components Use this section as a reference when reading this document. It identifies and locates the components that will be mentioned throughout the rest of this document. Printer Ink tank access...
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C6010 Getting to know your C6010 printer Tray 2 (Multi-purpose tray) closed USB port Side access door Ethernet port Side access door latch Power socket Tray 2 (Multi-purpose tray) Tray 2 (Multi-purpose tray) open Side access door Tray 2 (Multi-purpose tray)
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C6010 Getting to know your C6010 printer Ink tank access cover Printhead Ink tank cover (open) Printhead latch Ink tank cover (closed) Ink tank (in slot) Fluidic couplings Ink tank coupling Printhead cover 5 December 2012 – v1.0 Page 12 of 100...
C6010 Getting to know your C6010 printer Features The features of the printer that you will use most frequently are highlighted in this section. Control Panel The Control Panel has six control buttons along with one LCD screen and one attention lamp to communicate printer status information.
C6010 Setting up your C6010 printer Setting up your C6010 printer Printer installation consists of: Removing your printer from its packaging. Installing your printer on a desktop (see page 18). Powering up your printer (see page 20).
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C6010 Setting up your C6010 printer Before loading any paper into the paper tray for the first time, remove the packaging material used to lock the paper picker during transport. (Also remove the tape from the paper stop.) DO NOT dispose of this packing material. Should you need to repackage the printer for transportation to a remote site, you will need to re-use this to avoid damage to the paper picker.
Original ink tanks are supplied in a blister pack as shown in the Ink tanks section on page 14. When installing a new C6010 printer, use ONLY the ink tanks provided in the packaging. Specifically, DO NOT install a USED ink tank. To install the ink tanks in your printer: Lift the ink tank access cover and the four ink tank covers to reveal the ink tank slots.
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C6010 Setting up your C6010 printer Carefully remove the ink tanks from the blister pack, ensuring you do not drop or otherwise damage them. Remove the pull tab attached to each ink tank (see the Ink tanks section on page 14) before inserting it into its slot on the printer.
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C6010 Setting up your C6010 printer Close the ink tank covers, ensuring they snap down firmly. Close the printer cover and allow at least two minutes for the ink to fill the ink channels in the printer. The power lamp on the control panel will continue to blink throughout this process. This is normal.
Loading paper Your C6010 printer has a main paper tray called Tray 1, which may be removed from the main body of the printer as shown in Figure 1 on page 17.
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C6010 Setting up your C6010 printer Prepare a stack of up to 250 sheets of paper (all of the same size) for insertion into Tray 1 as follows: Flex the sheets back and forth to loosen them, then fan them a few times (do not crease the paper).
C6010 Setting up your C6010 printer Loading US Legal size paper US Legal paper, at 8½” 14” is considerably longer than US Letter or ISO A4, and to accommodate it Tray 1 incorporates a sliding section which can be extended to increase its total length.
53 for instructions. Installing the printhead cartridge Your C6010 printhead cartridge is a delicate micro-electrical-mechanical device and should be treated with due care to avoid degradation of print quality. DO NOT touch the printhead cartridge ink couplings, nozzle surface or the electrical contacts when installing the printhead cartridge.
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C6010 Setting up your C6010 printer Always lift the printhead latch as far as possible. It should be vertical when fully opened. Remove the fluidic cap protectors from the two fluidic couplings. Open the end of the printhead package outer box and slide out the foil bag.
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C6010 Setting up your C6010 printer Remove the printhead cartridge from the foil bag. Remove the orange protective plastic cover from the printhead cartridge. Holding the printhead cartridge by the handle: Release the flaps covering the ink ports (1 and 2).
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C6010 Setting up your C6010 printer Dispose of the removed strip immediately and do not allow the removed strip to contact the electrical contacts or the printhead nozzles. Raise the printhead latch fully until it is upright so you can insert the printhead into the printer at an angle.
This is due to printer maintenance operation which will not interfere with your printing. Installing printer drivers This section describes the installation of the latest C6010 printer drivers on your Mac. Always use the latest C6010 printer CD to install your printer drivers.
If you are installing a Networked printer, make sure both your Mac and the printer are connected to the network. Insert the latest C6010 printer driver CD in your Mac. The CD icon should show up on your screen. Double click on the CD icon that appears on your screen. The contents of the CD will be displayed in a window.
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C6010 Setting up your C6010 printer Another window will be displayed showing a file ending in “.mpkg” This file is the driver installer package (labelled as such in your Finder screen). Double click on that file to install the C6010 printer drivers.
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If you are installing a networked printer, check with your support personnel whether you should update the firmware on your networked printer. If you are updating your firmware, Updating firmware on your C6010 printer on page 32 for instructions. If you do not want to update the firmware: Click on Customize.
At this point DO NOT disconnect or switch off your USB-connected printer. The installation may not be finished if a firmware update is necessary. Updating firmware on your C6010 printer If you are updating the firmware on your printer (if you have not cleared the Firmware...
Ethernet port. Adding a local C6010 printer There are two methods you can use to add a local C6010 printer connected via USB. To add a local C6010 printer after you have installed the drivers, simply unplug the USB cable and plug it back in again.
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C6010 Setting up your C6010 printer This is the method outlined in OS X Help. Choose Apple > System Preferences > Print & Fax. The dialog shown below should be displayed. 5 December 2012 – v1.0 Page 34 of 100...
Select the USB printer from the list, as shown above. Make sure the Print Using field shows C6010 printer along with version information. Click Add. You should see C6010 printer displayed in the Printers pane of the Print & Fax dialog.
If the dialog on your screen does not match that shown below, ensure the Default icon is selected, at the top left of the dialog. To narrow down the number of printers listed, type “C6010” in the search field in the top right hand of the window.
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C6010 Setting up your C6010 printer If your printer is not listed, check that: your printer is connected to the network. it is turned on. the power lamp is lit and steady. If you still cannot see your printer listed, contact your support personnel.
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Setting up your C6010 printer Using IP address This method requires you to know the IP address of your C6010 printer. This would normally be supplied to you by your support personnel. If you wish to use this method without reference to a support personnel, see Identifying your on page 86 for an explanation of how to obtain your C6010 printer’s IP address.
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Click the Print Using arrow and select Select Printer Software. From the resulting window (shown here) select the appropriate C6010 printer in the list. To narrow down the number of printer software drivers listed, type “C6010” in the search field in the top right hand of the window.
Getting ready to print Before you start to print with your C6010 printer, ensure that your printer is switched on, the power lamp is lit and steady, and the Ready message is displayed on the LCD screen.
Click the Print Demonstration button. Cancelling a print job You can cancel one or more print jobs that you have sent to your C6010 printer by any of the following methods: Press the Stop/Cancel button on the printer Control Panel. This will cancel only the job currently being processed.
Printing with your C6010 printer Double click the printer icon in the Dock while the print job is running. A C6010 printer window similar to the one shown below will be displayed. Select the print job you wish to cancel and click Pause Printer in the window menu bar.
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C6010 Printing with your C6010 printer Figure 4 Preview application Print dialog box The Print dialog box consists of three panes: Print Preview pane Common pane Variable pane Below these the Print dialog Help icon and the Convert to PDF button are found, as well as the usual Pint and Cancel buttons.
Not all options found in the above panes will be covered here, only those containing features specific to C6010 printers. If you have more than one C6010 printer that you can access, you will need to select the appropriate one in your print dialog box. To do so: 5 December 2012 –...
Click in the Printer field. A list of available printers will be displayed, as shown above. Select the appropriate printer. Current C6010 printers default to the name C6010 printer or some variation of those words. See the the standard Print dialog Help instructions for information on print settings present.
Guide, follow the instructions in this User Guide. Page orientation Page orientation in your C6010 printer can be set up in a variety of ways depending on your application. In Preview: Select the Orientation of your pages via the icons in the Common pane (see Figure 4 page 43).
Page size. For information on doing so, see Mac Help for “Creating a custom page size”. Multi-page (N-up) You can print up to 16 pages of your document on one sheet on your C6010 printer. This option is sometimes called N-Up printing and can be accessed as follows: Open a document in Preview.
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For example, try this: Open a Word document of four pages. Select File > Print. Select your C6010 printer and select Layout from the Preview print options pop-up menu. Click the Two-Sided arrow and select the binding location from the pop-up menu, as shown in the picture below.
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C6010 Printing with your C6010 printer Instructions will be displayed in your printer queue window (as shown below). (When using Tray 1) (When using Tray 2) Follow the instructions in the message window to proceed. For best results ensure the printed pages are dry and very flat before re-inserting them into the paper tray.
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Printing with your C6010 printer Watermark Your C6010 printer driver features text-only watermarks. These consist of text which can be printed on all pages using selectable font size and color a well as varying opacity (to make your watermark appear transparent).
Open a document of eight pages in Preview. Select File > Print. Select your C6010 printer and select Pages From 1 to 8 in the Common pane. Select Printer Features from the Preview print options pop-up box. Click on the Booklet arrow and select Booklet Left Binding from the pop-up window as shown.
C6010 Printing with your C6010 printer Click Print. You will see that: Two sheets will be printed. Instructions will be displayed in your printer queue window (see below). Follow the instructions in the printer queue window to proceed.
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C6010 Printing with your C6010 printer Tray 2 can hold up to 20 sheets at a time. To print from Tray 2: Remove the external packing tape as illustrated below if you have not done so, and then open Tray 2 to load papers.
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C6010 Printing with your C6010 printer Remove the external packing tape as illustrated below. Pull the tray extension as shown below. 5 December 2012 – v1.0 Page 55 of 100...
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Width Adjustment guide until the papers rest against the side. Issue a Print command from your application. Select your C6010 printer and select Printer Features from the Preview print options pop-up menu. Click the Source arrow and select Tray 2.
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C6010 Printing with your C6010 printer To see the instructions, click on your C6010 printer icon in the Dock and enlarge the window until your can see the text as shown in the following illustration. Follow the on-screen instructions to proceed.
Paper out. Load paper to Tray 1 Paper out. Load paper to Tray 2 Your C6010 printer will not signal an empty paper tray until it is asked to print. Action Required: To remove these alerts, simply refill the paper tray following the instructions in...
(see page 68). Action Required: On a C6010 printer this message is only issued when an ink tank is completely empty. Whenever you see an Ink Low message, you should replace ink tanks as needed (see Installing the ink tanks on page 18).
C6010 Printing with your C6010 printer Once you run out of ink, the printer will not print any longer. Action Required: Remove the empty ink tanks. Install new ink tanks. See Installing the ink tanks on page 18. Press the OK/Resume button on your printer.
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C6010 Printing with your C6010 printer DO NOT re-insert Tray 1 until you have finished. Re-inserting Tray 1 beforehand may cause the jammed paper to rip and leave paper scraps in the printer. Open the side access door by pushing up on the door latch as shown.
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Prolonged excessive tilt can cause the printhead to deprime, giving rise to print quality problems. Your C6010 printer must be located on a level surface. Should this not be the case, you will be notified and the printer will stop printing until the error is cleared. The next time you issue a Print command, the following messages will appear on both your Mac and printer.
Accessing the Toolbox application You may use the Toolbox application on both local C6010 printers (connected via a USB cable) and network-connected C6010 printers. You will use different methods to access the Toolbox application, depending on whether your printer is: ...
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C6010 Managing your C6010 printer Select a local C6010 printer and then Options and Supplies. A window similar to the one shown here should be displayed. Select Utility.> Open Printer Utility. Your default Web browser should open, displaying the Toolbox Device Service Selection Utility page, as shown.
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C6010 Managing your C6010 printer For a networked printer There are two ways to access the Toolbox application on your Mac for networked C6010 printers: Via the Show Printer Webpage button (on Bonjour-connected printers only) Directly using the printer’s IP address If you have connected your networked C6010 printer using the Bonjour method (see 5 December 2012 –...
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Choose Apple > System Preferences > Print & Fax. A window similar to the one shown here should be displayed. Select your networked C6010 printer and then Options and Supplies. A window similar to the one shown here should be displayed.
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If you know the printer’s IP address, you can access the Toolbox application directly. Simply key in your C6010 printer’s IP address in the URL field of any Web browser to bring up the Home Page of the Toolbox application.
C6010 Managing your C6010 printer Toolbox information screens The following information is currently available through the Toolbox information screens. Navigation instructions all commence from the Toolbox Home Page. The Supplies Information page shows a summary of your current ink and printhead pages.
C6010 Managing your C6010 printer An information page for each ink color is provided. Each page shows the amount of ink remaining(accurate to about 5%), ink tank information and your ink tank supplier’s Web page. To access an Ink detail information page from the Home Page, navigate to the Supplies page, then click one of the Ink Level links or select one of the Ink Details color from the Select a supplies page arrow.
C6010 Managing your C6010 printer Toolbox settings screens Using these screens, various printer and network settings may be viewed, and some settings changed. The printer configuration settings information provided on this screen may be required when you are seeking support.
C6010 Managing your C6010 printer To access the Network Settings page from the Home Page, select Network Settings. Do not change these settings without reference to your support personnel. This screen allows you to view and change IP configuration settings on your printer.
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C6010 Managing your C6010 printer Changing printer settings through this screen may cause your printer to become unusable. Always refer to your support personnel first before making any changes. To access the IP Configuration settings page from the Home Page, select Network Settings, then click the Select a Network Configuration Page arrow and select SNMP Configuration.
The following screens may help in troubleshooting problems with your C6010 printer. Your C6010 printer logs errors into a special buffer in printer memory. The Event Log screen displays any errors logged by the printer as it responds to your commands, or performs maintenance functions.
C6010 Managing your C6010 printer The Maintenance page allows you to clean the printhead and print various diagnostic pages that can be useful in determining printer problems and helping to solve them. To access the Maintenance page from the Home Page, select Maintenance.
Managing your C6010 printer C6010 maintenance Your C6010 printer does not require any user intervention for routine maintenance. Maintenance is generally carried out in the background and is interrupted when printing. There is only one exception to this, when the printer enters an extended cleaning function. See Extended maintenance activity below.
C6010 Managing your C6010 printer All cleaning operations consume ink. The more thorough the cleaning operation, the more ink is consumed. It is recommended you always print one or more test pages at this point. If the problem persists, repeat step 1 within 10 minutes to initiate a more thorough printhead cleaning sequence, and then select Normal maintenance.
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C6010 Managing your C6010 printer Before wiping the printhead you will need: A clean, lint free cloth or similar Clean water Suitable Cleaning Cloth Clean, lint free cloth Spectacle / glasses wipe Clean sponge (unused) ...
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C6010 Managing your C6010 printer Source a clean, lint free cloth and moisten it with clean water. The cloth should not be dripping wet. Remove the printhead from the printer as described in Replacing the printhead cartridge page 83. Hold the printhead facing down as shown in the diagram.
With a document open, choose File > Print. Click on the Presets arrow. Select Standard from the pop-up menu. The next time you issue a print command to your C6010 printer the original setting configured during initial setup will be used. 5 December 2012 – v1.0...
has staples in it. Some types of paper must not be used on your C6010 printer, as their use may damage the printhead and render your printer unusable. See Choosing the right paper on page 81.
transparencies If in doubt, contact the supplier of your C6010 printer. Manual duplexing or Booklet printing is best used with text and light color applications. Not all paper can be used for double-sided printing. Specifically, paper that has a preferred or specially prepared side will generally be unsuitable.
C6010 Supplies and accessories Ink You must use only C6010-compatible ink in your C6010 printer. C6010 ink cartridges carry information about the ink they hold. This information is used by the printer to optimise printing on various paper types.
C6010 Supplies and accessories Printhead cartridge storage and handling Once installed, your printhead cartridge should remain in the printer. Removing the printhead cartridge is not recommended, even while transporting the printer. If you need to remove the printhead cartridge and store it for any specific reason, protect the printhead cartridge at all times from contamination by air-borne or surface contaminants such as dust or fibres.
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C6010 Supplies and accessories Press the OK/Resume button again to confirm. This will open the printhead latch automatically. If the printhead latch cannot be released automatically as described, contact support personnel. DO NOT attempt to release the printhead latch in any other manner by yourself.
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C6010 Supplies and accessories Gently lift the printhead cartridge away from the printer as shown. Lift until the old printhead cartridge is clear of the printer. If you have kept the protective cover (see the Printhead cartridge section on page 13), use it to cover the old printhead cartridge, as there is always a chance some ink will remain in the printhead cartridge.
Identifying your printer Once a number of C6010 printers have been installed on a network, or if you have more than one USB-connected printer, uniquely identifying a printer will become mandatory when reporting issues or updating firmware.
USB cable. To fix this: Check that your USB cable is connected and that the C6010 printer is switched on. Check that the power lamp on the Control Panel of your printer is lit and not flashing.
IP address. Check that your Test Page prints correctly. Installing an earlier version of the C6010 printer driver on your Mac is not recommended. If you need to install an older version of the C6010 printer driver, contact support personnel.
The most common printer problems are covered in the Common printer messages and alerts section on page 58. This section covers other issues that may arise in the course of operating your C6010 printer. The most common causes of paper picking problems are: ...
Incorrect loading is a common cause of mis-picking. When printing heavy graphics, the speed of your C6010 printer may cause the paper to curl in the output tray of your printer. This curl may cause a paper jam in the output tray. To minimise the chance of this occurring: ...
Generally most Web browsers are set up with JavaScript enabled. If you have linked to a C6010 printer as a service from a Windows 2003 or 2008 Server, and you find you cannot jump to other Toolbox pages other than the Home Page, a likely cause is that the Server has restricted access to JavaScript.
Invalid firmware Sump full warning Alert windows status messages Messages listed in the following table are displayed by the C6010 printer driver on your Mac screen as a small popup window, called an Alert window. 5 December 2012 – v1.0...
C6010 Specifications Such messages are intended to help you understand the nature of the problem. This table lists all Alert window messages and suggests what action you can or should take. Should the suggested course of action not have the desired effect, contact support personnel.
C6010 Specifications Specifications Specifications are subject to change without prior notice. Printing Less than 1 second Paper dry to the touch Ink dry time before leaving printer Normal: 60 ppm (1600 x 800 dpi) Speed Best: 30 ppm (1600 x 1600 dpi)
C6010 Appendix - Relocating Appendices Relocating your C6010 printer Once your printer is set up and working to your satisfaction, you should not move it but leave it connected and switched on for best performance. If you need to move it to another location in the house or in your office, read the section...
C6010 Appendix - Relocating When transporting your C6010 printer to a remote location, your printer will need to be re- packaged. To minimise the chance of ink leakage due to incorrect handling, your printer must be placed in ‘transport mode’ before repackaging. This requires you to switch off the printer as set out below: To place your printer in ‘transport mode’, see page 95.
C6010 Appendix - Unpacking Unpacking your printer This section provides a simple visual guide to unpacking your new C6010 printer. Setting up your C6010 printer on page 16 for detailed information on how to proceed after unpacking. 5 December 2012 – v1.0...
C6010 Appendix - Repacking Repackaging your printer This section provides a simple visual guide to repackaging your printer for transport, as discussed in Remote relocation on page 96. 5 December 2012 – v1.0 Page 98 of 100...
C6010 Appendix - Notices and Regulatory statements Notices and Regulatory statements FCC Compliance Canadian DOC Regulations: Complies with Canadian EMC Class B requirements 5 December 2012 – v1.0 Page 99 of 100...
Memjet Home and Office, Inc 1001 South Bridgeway Place Eagle, Idaho 83616 In Europe: Memjet Operations, Ltd (dba Vandini, Ltd) Fitzwilliam Square Dublin 2, Ireland World Wide Web URL - Printer drivers, updated printer software, plus product and support information may be obtained from the following URLs: http://www.C6000series.com...
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