Toshiba e-STUDIO 2500c Operator's Manual page 311

Error code Problem
3A50-3A52 HDD full error
3A60-3A62 HDD full alert
3A70 Interrupt partial E-mail
reception
3A80-3A82 Partial E-mail disabled
3B10-3B12 E-mail format error
3B20-3B22 Context-type error
3B30-3B32 Invalid character set
3B40-3B42 E-mail decode error
3C10-3C13 TIFF analysis error
3C20-3C22 TIFF compression
error
3C30-3C32 TIFF resolution error
3C40-3C42 TIFF paper size error
3C50-3C52 Offramp transmission
error
3C60-3C62 Offramp security error
3C70 Power failure
3D10 Destination address
error
3D20 Exceeding maximum
offramp destinations
3D30 Fax unit is not
installed
3E10 POP3 server commu-
nication error
3E20 POP3 server commu-
nication timeout
3E30 POP3 login error
3E40 POP3 login type error
3F00, 3F10, File I/O error
3F20, 3F30,
3F40
What to do
Ask the sender to resend the E-mail by separating it to several
E-mails. If this error occurs because the paper empty occurs
and too much waiting jobs are stored in the hard disc, add the
paper to activate other jobs.
Ask the sender to resend the E-mail by separating it to several
E-mails. If this error occurs because the paper empty occurs
and too much waiting jobs are stored in the hard disc, add the
paper to activate other jobs.
Ask your administrator to enable the Enable Partial E-mail set-
ting and ask the sender to resend the E-mail.
Ask your administrator to enable the Enable Partial E-mail set-
ting and ask the sender to resend the E-mail.
Ask your administrator to enable the Enable Partial E-mail set-
ting and ask the sender to resend the E-mail.
Ask the sender to resend the E-mail with attached files that are
the TIFF format.
Ask the sender to resend the E-mail in the ISO-8559-1/2 format.
Ask the sender to resend the E-mail.
Ask the sender to resend the E-mail with attached files that are
the TIFF format.
Ask the sender to resend the E-mail with attached TIFF files in
the MH, MR, MMR, or JPEG compression.
Ask the sender to resend the E-mail with attached TIFF files
whose resolution is either 200 x 100, 200 x 200, 200 x 400, 300
x 300, or 400 x 400 dpi.
Ask the sender to resend the E-mail with attached TIFF files that
can be printed on the paper available for this equipment.
Ask the sender to specify the correct fax numbers and resend
the E-mail.
Confirm the fax numbers that are specified in the received
offramp gateway job and ask the sender to resend the E-mail
with correct fax numbers.
Confirm the job is recovered or not. If not, ask the sender to
resend the E-mail.
Ask your administrator whether the DNS and mail server set-
tings are correctly set. If they are correctly set, ask the sender to
confirm the destination address is correct.
Ask the sender to specify up to 40 destinations for one offramp
gateway job. The equipment cannot perform the offramp gate-
way transmission for more than 40 destinations.
Make sure the Fax unit is installed, or connected correctly.
Ask your administrator that the POP3 server address is cor-
rectly set, or the POP3 server works properly. Check if the set-
ting and the port number of SSL correspond to those of the
server.
Ask your administrator that the POP3 server works properly and
the LAN cable is connected to the server.
Ask your administrator that the POP3 user name and password
is set correctly.
Ask your administrator if the login types (Auto, POP3, APOP) to
the POP3 server are correct.
Ask the sender to resend the E-mail. If the error still occurs, con-
tact your service representative.
Error Code 309