Warranty - handi quilter HQ Sweet Sixteen User Manual

Designed by a Quilter, for Quilters.
Warranty issues should, whenever possible, be first submitted to the Representative who completed your service/training
certificate. These representatives have been selected for their dedication to customer satisfaction and superior service.
They provide follow-up advice, training, service, accessories and other services.
Representatives may offer their own warranties in addition to those offered by the manufacturer, but do not obligate the
manufacturer.
Handi Quilter, Inc. (hereinafter HQ) offers a limited warranty on the HQ QUILTING MACHINE (hereinafter "Machine") to
be free of defects in workmanship and materials under normal use upon the terms and conditions hereinafter set forth:
(a) 90 day Limited Warranty - During the first 90 days from date of purchase, HQ will repair any manufacturing
defect without charge for parts or labor. All subsequent warranties include parts costs only.
(b) 10 year Limited Manufacturer's Warranty. HQ warrants the sewing head is free of casting or machining
imperfections causing product failure. This warranty does not extend to mechanical or electronic/electrical
parts, which are covered under a separate warranty, or consequential damage to the head caused by
mechanical or electronic/electrical part failures beyond their warranty period.
(c) 2 year Mechanical Warranty For any mechanical failure within this period, manufacturer will provide free
replacement parts, customer pays for labor and shipping. See warranty exclusions.
(d) 2 year electronic/electrical warranty. The electric/electronic components are warranted to be free from
manufacturing defects for one year from the date of purchase. If any defect is reported within this period,
manufacturer will provide free replacement parts, customer pays for labor and shipping. The 1 year
electronic/electrical warranty will be invalid if the machine is left plugged into a power source when not in use.
The limited warranty stated in sections (b), (c) and (d) above shall be limited solely to the replacement of parts
which, in the opinion of HQ, are defective in workmanship or material and are returned to HQ, or an authorized
repair facility, or such other point or place that may be designated by HQ. All other costs, including cost of freight
and shipment for repair under this warranty, shall be the customer's costs.
The machine registration card must be completed and received by HQ before warranty is valid.
Warranty Exclusions
HQ shall have no obligation for any claim under this warranty if the machine has been misused, abused,
neglected, damaged in transit or has been altered from the standard specifications established by HQ, or if proper
maintenance and lubrication have not been timely performed.
No warranties extend beyond the express warranty offered. HQ disclaims all other warranties, express or implied,
regarding the Products, including any implied warranties of merchantability or fitness for a particular purpose. In
the United States, some laws do not allow the exclusion of the implied warranties.
Specific exclusions of warranty limitations include, but are not limited to, the following:
• General, consequential, incidental or special damages including damage to fabric or material, the cost of
rework or lost profits, the cost of installation or removal of any Products, and any inspection, testing, or
redesign caused by any defect or by the repair or replacement of Products arising from a defect in any
Product.
• Products which are received by HQ improperly packaged, altered, or physically damaged.
• Counterfeit or altered label(s) or stickers.
• Broken pins on connectors.
• Stripped screws or nuts.
• Connector(s) damaged, cracked, missing or broken.
• Missing, torn or punctured seal(s).
• Any use besides machine quilting applications using customary fabrics, threads and accessories.
• Operator error in the customary use of the Product.
HandiQuilter.com
®
HQ QUILTING MACHINE LIMITED WARRANTY
445 N 700 W
North Salt Lake, UT 84054
Phone: 801-292-7988; 877-697-8458
Fax: 801-294-3011
E-mail: sales@handiquilter.com
www.HandiQuilter.com
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