Warranty - handi quilter HQ Amara 20 User Manual

Warranty issues should, whenever possible, first be submitted to the Authorized Representative who completed
your service and training. These representatives have been selected for their dedication to customer satisfaction
and have been trained in technical service. They also may provide follow-up advice, training, service, accessories,
and other services.
HQ Authorized Representatives may offer their own warranties in addition to those offered by the manufacturer,
but do not obligate the manufacturer.
HQ Quilting Machine Limited Warranty
H
andi Quilter, Inc. (hereinafter HQ) offers a limited warranty on the HQ Quilting Machine (hereinafter "Machine") to be
free of defects in workmanship and materials under normal use upon the terms and conditions hereinafter set forth:
(a) 90 day Limited Warranty: During the first 90 days from date of purchase, HQ will repair any manufacturing
defect without charge for parts or labor. All subsequent warranties include parts costs only.
(b) 5-year Mechanical Warranty: For any mechanical failure within this period. Manufacturer will provide free
replacement parts, customer pays for labor and shipping.
(c) 5-year Electronic/Electrical Warranty: The electric/electronic components are warranted to be free from
manufacturing defects for five years from the date of purchase. If any defect is reported within this period,
manufacturer will provide free replacement parts, customer pays for labor and shipping. The 5-year electronic/
electrical warranty will be invalid if the machine is left plugged into a power source when not in use.
(d) 10-year Limited Manufacturer's Warranty: HQ warrants the sewing head is free of casting or machining
imperfections causing product failure. This warranty does not extend to mechanical or electronic/electrical parts,
which are covered under a separate warranty, or consequential damage to the head caused by mechanical or
electronic/electrical part failures beyond their warranty period.
The limited warranty stated in sections (b), (c) and (d) above shall be limited solely to the replacement of parts which,
in the opinion of HQ, are defective in workmanship or material and are returned to HQ, or an authorized repair
facility, or such other point or place that may be designated by HQ. All other costs, including cost of freight and
shipment for repair under this warranty, shall be the customer's costs.
The machine registration card must be completed and received by HQ before warranty is valid.
Warranty Exclusions: HQ shall have no obligation for any claim under this warranty if the machine has been misused,
abused, neglected, damaged in transit or has been altered from the standard specifications established by HQ, or if
proper maintenance and lubrication have not been timely performed.
No warranties extend beyond the express warranty offered. HQ disclaims all other warranties, express or implied,
regarding the Products, including any implied warranties of merchantability or fitness for a particular purpose. In the
United States, some laws do not allow the exclusion of the implied warranties.
Specific exclusions of warranty limitations include, but are not limited to, the following:
• General, consequential, incidental or special damages including damage to fabric or material, the cost of rework or
lost profits, the cost of installation or removal of any Products, and any inspection, testing, or redesign caused by
any defect or by the repair or replacement of Products arising from a defect in any Product.
• Products which are received by HQ improperly packaged, altered, or physically damaged.
• Counterfeit or altered label(s) or stickers.
• Broken pins on connectors.
• Stripped screws or nuts.
501 North 400 West
North Salt Lake, UT 84054
801-292-7988 • 877-697-8458
Email: sales@handiquilter.com
www.HandiQuilter.com
HQ Amara User Manual
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