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BT Redcare UC-351GP/E-UK Installation, Maintenance And Operation Manual

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Redcare Secure
Installation, Maintenance and Operation Manual
Model UC-351GP/E-UK
Date: October 2012

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Summary of Contents for BT Redcare UC-351GP/E-UK

  • Page 1 Redcare Secure Installation, Maintenance and Operation Manual Model UC-351GP/E-UK Date: October 2012...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS INTRODUCTION ........................3 PARTS LIST ......................... 5 SAFETY WARNINGS AND OPERATING CONDITIONS ............. 6 MOUNTING AND WIRING ....................8 PIN POLARITY LEARNING ....................14 CONFIGURING THE REDCARE SECURE UNIT ............... 15 NETWORK REGISTRATION AND COMMISSIONING ............23 MAINTENANCE AND OPERATIONS ................

  • Page 3: Introduction

    GPRS Ethernet or PSTN Redcare Secure unit Figure 1 – Redcare Secure Security Communicator The Redcare Secure unit is a multi-function security communicator from BT Redcare. It combines: - Alarm panel dial capture unit (SIA, ContactID, FastFormat)  IMPORTANT NOTE: If intending to use dial capture, please confirm beforehand...
  • Page 4 PRODUCT SECURE 2 SECURE 3 SECURE IP SECURE SOLO Both paths working, PSTN/IP path fails – fault reported 2 MINS 2 MINS SECONDS Both paths working, Radio path fails – fault reported in 5-55 MINS 5-55 MINS 3-13 MINS 5 HOURS Only Radio path working and it fails –...

  • Page 5: Parts List

    Parts List The Redcare Secure Unit is shipped with the following items: - Redcare Secure unit - Adhesive pads - Antenna - SIM card (fitted) The following are required in order to complete the Redcare Secure installation: General hand tools (2mm blade screwdriver, wire cutters, etc) Connection cable ADSL filter (Secure 2 &...

  • Page 6: Safety Warnings And Operating Conditions

    3 Safety Warnings and Operating Conditions Qualified Personnel Only Only qualified service personnel should install, and perform subsequent maintenance on the Redcare Secure Unit. Battery Handling Take care not to short the battery in the host alarm system. A short-circuited battery can deliver large currents that could result in serious burns or create a fire hazard.
  • Page 7 with local market regulatory requirements must be used. SELV circuits are determined in IEC60950 and equivalent national standards. Operating Conditions The Redcare Secure unit is rated to operate under the following conditions: - Indoor operation - Ambient temperature: -5 C (23 F) to +55 C (131 - Humidity: 5% to 95%...

  • Page 8: Mounting And Wiring

    Mounting and Wiring Figure 3 - Redcare Secure unit connections Redcare Secure LED functions: Power - Supply voltage indicator Wireline - Wireline (PSTN or Ethernet) status indicator Wireless - GPRS status indicator SS1, SS2 - Wireless Signal Strength indicators Security - 1 blink = new input event detected Ethernet - Data present on RJ45...
  • Page 9 Selecting the Mounting Location When surveying the site, please remember that the Redcare Secure unit operates in a similar way to an ordinary mobile telephone. Therefore any restrictions on the use of mobile telephones in the area will also apply to the Redcare Secure unit. Premises such as hospitals, petrol stations, airports, blasting areas etc may operate a mobile telephone restriction in certain areas.
  • Page 10 Figure 4 - J600 Ethernet connection Power Connection Ensure power is off when cabling the power connectors. The power connection is via terminal J800. Connect the +12V or +24V to the terminal labelled + of J800, and 0V to the terminal labelled 0V of J800.
  • Page 11 Figure 6 - Antenna position Extension Antenna An extension antenna can be used in the event that the Receive Signal strength at the location is inadequate, and changing locations is not an option. Two high gain antennas are available: 1. Aerial (short) – AO100 External base antenna 2.
  • Page 12 GPIP4 Will raise a Pin 4 alarm and trigger the RPS function on output pin 3. GPIP11 When configured for BSIA Form 175 functionality, activates a response on output 1 (GPOP1) to interrogate local path fault, or raises a BSIA Form 175 Test alarm over each signalling path.
  • Page 13 Figure 9 - J1400 General Purpose Output Pins By default, the General Purpose outputs (GPOP’s) have the following specific purposes: GPOP1: Local path fault output (BSIA Form 175 mode) GPOP2: ARC controlled output GPOP3: Return path signalling (RPS) output (in conjunction with input pin 4) WARNING Connectors J600, J800, J1000, J1300, J1301 and J1400 have been classified as SELV and shall only be connected to approved SELV circuits.

  • Page 14: Pin Polarity Learning

    Pin Polarity Learning The Redcare Secure unit can be forced to learn the polarity of the pin alarm inputs as follows. 1. Short out the Learn header J902 with a link. 2. Power up or power-cycle the unit. 3. Wait around 15 seconds until the LED’s flash in the “learn ready” pattern (left to right scrolling pattern).

  • Page 15: Configuring The Redcare Secure Unit

    Configuring the Redcare Secure unit The unit is supplied pre configured for pin only input mode and PSTN working. (Secure 2 / Secure 3) For most installations no further configuration will be required. For alternative installation requirements the following configuration options are available. There are two methods available to configure the unit.
  • Page 16 Configuring Panel Format By default the unit is configured for pin-only mode. This mode disables the dial capture port to reduce power consumption. Use the following command to enable the dial capture port and set it to receive the relevant panel format where dial capture is required. Note Pins can still be reported in any of these other modes.
  • Page 17 The following commands can be used to configure the behaviour of the GP Outputs: GPOP1 BSIA Form 175 Mode – default mode * 91 * 20 * 91 * 30 Standard Path Fail Mode Active Low (Failure of any communications path causes a Low on GPOP1) * 91 * 31 Standard Path Fail Mode Active High (Failure of any communications path causes a...
  • Page 18 *50*9# (Featureline or CLI enabled PABX line) *50*91470# (For a silent PABX line) *50*9*01470# (For a silent PABX line with pause) *50*1280# (To force any PSTN calls to route through the BT network) *50*1470# (default setting) *50*# (Clear predial string) Configuring the Account Number / TAID (Optional) The Redcare Secure unit does not require its Account Number TA ID to be entered for normal operation, but it can be configured with the following command to aid...
  • Page 19 Figure 12 - Screenshot of the Quick Start Menu when set for PSTN working Interface combination select GP Wireless / Dial UP for Secure 2&3, or select GE Wireline / Wireless for Secure IP (grade 4) Panel Type This is the alarm panel protocol. This must match the protocol configured in the alarm panel if connected to a dialler alarm panel through the dial capture port.
  • Page 20 Line voltage monitoring. Enable / Disable the unit’s PSTN voltage detection circuitry. (Secure 2&3 only – Line voltage monitoring is used to signal pin 955 alarms and to detect when the line is in use by another telephone) Line voltage alarm delay. Time to signal a PSTN Voltage Failure alarm (pin 955). Default 120 seconds.
  • Page 21 Figure 13 -.Screenshot of the Quick Start menu when set for IP working. October 2012 © British Telecommunications plc 2011 Page 21...
  • Page 22 Figure 13a -.Screenshot of the Quick Start menu when set for Secure SOLO (GPRS only) October 2012 © British Telecommunications plc 2011 Page 22...

  • Page 23: Network Registration And Commissioning

    7 Network Registration and Commissioning Ensure both Config and learn headers are removed. If Config Header (J903) is shorted, the unit will not attempt to register on the Redcare Enterprise Service Platform (ESP). The header short should be removed once configuration is complete. Network Registration On startup, the unit will immediately attempt to register on the Redcare ESP with all available interfaces:...
  • Page 24 If either the Wireline or Wireless network connection is available (i.e. respective LED is flashing slowly), but does not become solid or fast flashing for 30 seconds, then the unit is not registering with the Redcare ESP. This could be due to an error in activation. Contact the Redcare Helpline for assistance.
  • Page 25 Signal Strength Test LEDs SS1 and SS2 provide a signal strength indication. Signal strength is indicated as shown in Figure 15 Signal Strength Quality No reading available Unacceptable (e.g. modem is being reset or attempting to register) <-89dBm FLASH -89dBm to -83dBm Boarderline -83dBm to –77dbm Good...
  • Page 26 Commissioning Once the unit is registered with the Redcare ESP, perform the following steps: 1. Ensure the unit is connected to the network. 2. Power cycle the unit to begin the commissioning process (both headers off). 3. After 1 minute the unit will begin establishing its communication paths. 4.
  • Page 27 Time Path Description hh:mm:ss Indicator (zone) (zone) 10:07:00 0x13 or R323 Pin 4 Close (panel set) 0x23 (904) (904) 10:08:00 0x13 or E323 Pin 2 panic alarm event 0x23 (902) (902) 10:09:00 0x13 or E323 Pin 3 intruder alarm event 0x23 (903) (903)
  • Page 28 Dial Capture test If the alarm panel is connected to the Dial Capture port of the unit, generate panel test alarms / restores and confirm that they are received at ARC. Time Path Description hh:mm:ss Indicator (zone) (zone) 10:20:00 0x13 or R401 Panel Close (panel set) 0x23...
  • Page 29 Call mode Single telephone number reporting Reporting format CID / SIA / FF to match Redcare Secure units configuration Dialler Receiver number Account Number Last 4 or 6 digits of Secure unit TAID Static test call Daily Figure 19 - Alarm Panel configuration settings Remote panel access The Redcare Secure unit offers 3 methods of obtaining remote access to an associated alarm panel, for the purpose of carrying out remote maintenance.
  • Page 30 Connecting alarm pin inputs For alarm panels that provide ‘Positive applied’ or ‘Positive removed’ communicator outputs, the unit’s input pins can be wired directly to the Alarm panel. Alarm panel Secure unit Figure 20 - Alarm panel with Positive Applied or Removed communicator outputs For alarm panels that have open collector communicator outputs (sometimes referred to as ‘Negative Applied’...

  • Page 31: Maintenance And Operations

    8 Maintenance and Operations The Redcare Secure product is managed by the ESP servers, and appropriate alarms are raised to alert the ARC to faults (see appendix B). This section describes the operational and maintenance activities that may be required. Internal Access The Redcare Secure unit is usually installed in a tamper monitored alarm system, so in general it is necessary to authorise yourself with the monitoring ARC before opening the unit.

  • Page 32: Support Contact Details

    Support Contact Details For assistance with your Redcare Secure installation, Contact the Redcare Helpdesk on 0800 671 240 option 5 October 2012 © British Telecommunications plc 2011 Page 32...

  • Page 33: Appendix Ainstallation Checklist

    Installation Checklist Appendix A Before leaving the premises, complete the following Installation Checklist.  Redcare Secure unit securely mounted in host alarm system.  Redcare Secure unit powered up.  Tamper connection wired if required.  Configuration and learn link headers removed. ...

  • Page 34: Appendix Bredcare Secure Unit Generated Events

    Redcare Secure Unit Generated Events Appendix B There are two forms of alarm message supported by Secure. A Pin is used in this document to mean physical wiring, or an applied voltage, to a terminal on the Secure itself (e.g. 1 to 16 on the Secure product), and also a state detected by the Secure (e.g. pin 955 meaning PSTN voltage failure), or Redcare Platform (e.g.
  • Page 35 E – Immediate Software 304 (999) ET/ER (979) 6 (3) Mismatch E – Immediate Panel Type 311 (998) ET/ER (977) 6 (3) Mismatch E – Immediate; BSIA 175 Test 354 (997) TX/TE 6 (3) R – Immediate E – Immediate; Unit Restarted 305 (995) AT/AR (995)

  • Page 36: Appendix Ctrouble Shooting

    Trouble Shooting Appendix C Redcare Secure does not start up Ensure that the DC power is connected, and that no headers have been left inserted on the board Redcare Secure doesn’t connect to Redcare Enterprise Service Platform Check that the DRN / Agency ID (Quikc start page) is set to “0” Check that the account has been activated in the Redcare ESP server.

  • Page 37: Appendix Ddtmf Configuration Codes

    DTMF Configuration codes Appendix D Panel Format * 15 * 1 # Contact ID * 15 * 10 # High Speed (fast format) * 15 * 20 # * 15 * 30 # Pin Only mode - Default * 15 * 2 # ContactID with Double Knock * 15 * 3 # 4 + 1 express (DTMF mode only)
  • Page 38 Continued. GPOP3 * 93 * 10 RPS function Active Low (Alarm sent on GPIP4 sets output Low, Alarm acknowledged sets output High) RPS function (Alarm sent on GPIP4 sets output High, Alarm acknowledged sets output Low) – Default 93 * 11 PSTN Voltage Mon Line voltage test.

  • Page 39: Appendix Esecure Ip (Grade 4 Only) Specification Notes

    Secure IP (Grade 4 only) specification notes Appendix E IP Protocol: TCP Port: 443 Data Usage / Requirements: Secure IP Grade 4 polling is every 30 seconds. A poll and response results in 288 total bytes transferred (incl IP headers). A small number of alarms will also typically be generated per day and these result in 296 bytes transferred.

  • Page 40: Appendix Fdisposal

    Disposal Appendix F The symbol shown here and on the product, means that the product is classed as Electrical or Electronic Equipment and should not be disposed of with other household or commercial waste at the end of its working life. The Waste Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using the best available recovery and recycling techniques to minimise the impact on the...

  • Page 41: Appendix Gabbreviations

    Abbreviations Appendix G Alternating Current Acknowledgement Alarm Receiving Centre Alarm Transmission Equipment BSIA British Security Industry Association Cat 5 Category 5 cabling Contact Identification Decibel (referenced to milliwatts) Direct Current DHCP Dynamic Host Configuration Protocol DTMF Dual Tone Multi-Frequency European Norm Electrostatic Discharge Enterprise Service Platform Fast Format...

  • Page 42: Appendix Hregulatory Approvals

    REGULATORY APPROVALS Appendix H N13454 EN54-4:1997 LIABILITY The services and products provided by Redcare, when installed and commissioned, are only intended to provide a communications path between the equipment and a supervision centre to the extent that is reasonably practicable by use of such goods and services. DISCLAIMER The manufacturer or his agents disclaim responsibility for any damage, financial loss or injury caused to any equipment, property or persons resulting from any use of this equipment.

This manual is also suitable for:

Secure 2Secure 3Secure ipSecure solo

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