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A product sent directly to Verilink for repair must first be assigned an RMA
number. You may obtain an RMA number by calling Customer Service at
800-926-0085, extension 3002 (international number: 1-800-256-327-2255).
When calling Verilink for an RMA, please have the following information
available:
•
Model number and serial number for each unit
•
Reason for return and symptoms of problem
•
Purchase order number to cover charges for out-of-warranty items
•
Name and phone number of person we can contact if we have questions about
the unit(s)
The address for you to use when returning a unit to Verilink will be provided
when the RMA is issued. The standard delivery method for return shipments
is Standard Ground for domestic returns and International Economy for
international returns (unless otherwise specified).
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