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Warranty Information
HomeSeer Technologies warrants to the original purchaser or, for products purchased from a
reseller, to the original end-user that the HomeSeer Technologies-branded HomeTroller will be
free from defects in materials and workmanship for one (1) year from the date of purchase.
During the warranty period, HomeSeer Technologies will, at its option: (1) provide replacement
parts necessary to repair the product or (2) replace the product with a comparable product. You
must assist HomeSeer Technologies in diagnosing issues with your HomeSeer Technologies
product and follow HomeSeer Technologies' warranty processes. If HomeSeer Technologies
determines your product requires service, you may be required to ship it to HomeSeer
Technologies' service facility. You are responsible for properly packaging your product, paying all
shipping costs, any other taxes, fees or charges associated with transporting the product to
HomeSeer Technologies' service facility. If you live in the United States, HomeSeer Technologies
will pay the costs of returning the product to you from our service facility. If HomeSeer
Technologies determines that you need a replacement part or unit, HomeSeer Technologies will
ship the part and installation instructions to you. Replacement parts and products will be new or
serviceably used, comparable in function and performance to the original part and warranted for
the remainder of the original warranty period or, if longer, 30 days after they are shipped to
you.
You authorize HomeSeer Technologies to send replacement parts and products to an authorized
third party service provider. If HomeSeer Technologies asks you to return defective parts or
products, you must do so within 7 days after you receive the replacement parts or products.
HomeSeer Technologies will charge you for replacement parts or products if you fail to do so. If
you live outside the United States, you will be charged the cost for returning the product to you
from our service facility.
THIS LIMITED WARRANTY COVERS NORMAL USE. HOMESEER TECHNOLOGIES DOES
NOT WARRANT AND IS NOT RESPONSIBLE FOR DAMAGES CAUSED BY MISUSE, ABUSE,
ACCIDENTS, VIRUSES, UNAUTHORIZED SERVICE OR PARTS, OR THE COMBINATION OF
HOMESEER TECHNOLOGIES BRANDED PRODUCTS WITH OTHER PRODUCTS. THIS
LIMITED WARRANTY DOES NOT COVER SOFTWARE OR NON-HOMESEER
TECHNOLOGIES BRANDED PRODUCTS. ANY WARRANTY APPLICABLE TO SOFTWARE OR
NON-HOMESEER TECHNOLOGIES BRANDED PRODUCTS IS PROVIDED BY THE
ORIGINAL MANUFACTURER.
Page 28
HomeTroller Getting Started Guide – rev 4.1 08/10/2012
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