Norstar Voice Mail 4.0 Set Up And Operation Manual page 249

Glossary 235
Special Mailboxes
The two mailboxes used by the System Coordinator and designated Operator. The
two Special Mailboxes are System Coordinator and General Delivery.
Sub-menu
A sub-menu is any menu presented to the caller after the Home Menu. Sub-menus
can lead to other sub-menus. A total of nine sub-menus can be added to a CCR Tree.
Subscriber
When creating new mailboxes, the choices are Subscriber (which is a Guest or User
mailbox) or Information.
System Coordinator
The person responsible for configuring, updating, and maintaining the Norstar
Voice Mail system.
System Coordinator Mailbox
One of the two Special Mailboxes. Used by the System Coordinator for sending
Broadcast Messages. This is the System Coordinator's Personal Mailbox.
Target Attendant
‚
The Target Attendant is assigned to answer a telephone when a caller opens a
mailbox to leave a message and presses to reach the Operator.
Touch Tone Phone
A push button telephone that emits DTMF tones.
Transfer
On a CCR Tree, a Transfer prompt provides a caller with access to an extension or
an extenal number. A Transfer prompt is assigned a one-digit number that appears
in a menu. When this number is pressed, the caller is automatically transfered to
speak with an individual.
User Mailboxes
User Mailboxes store the messages for mailbox owners who are unable to answer
their telephone. These can be assigned to anyone in the system, providing they have
a Norstar telephone.
Voice Prompts
The prerecorded voice instructions that are played when accessing the different
Norstar Voice Mail Features and Options. Voice Prompts also guide a caller along
the call Path of a CCR Tree.
P0886600 Issue 1.0 Set Up and Operation Guide