Norstar Voice Mail 4.0 Reference Guide Manuals

Manuals and User Guides for Norstar Voice Mail 4.0 Reference Guide. We have 1 Norstar Voice Mail 4.0 Reference Guide manual available for free PDF download: Set Up And Operation Manual

Norstar Voice Mail 4.0 Set Up And Operation Manual (258 pages)

Brand: Norstar | Category: Voicemail | Size: 2 MB

Table of Contents
3
Chapter 1 Introduction

17
- About Norstar Voice Mail
  17
  - Automated Attendant
    17
  - Voice Messaging
    17
  - Custom Call Routing (CCR)
    17
  - Networking
    17
- Two Methods for Programing Norstar Voice Mail
  18
- How this Guide Is Organized
  20
- Symbols and Conventions
  21
- What Appears on the Display
  21
- Prerequisites
  22
- The Norstar Voice Mail Document Set
  22
Chapter 2 Setting up Norstar Voice Mail

25
- Overview
  25
- Who Can Use Norstar Voice Mail
  25
- Using Norstar Voice Mail with a Two-Line Display Telephone
  25
  - Other Telephones
    26
- Using the Norstar Dialpad
  26
- Logging on
  27
- Ending a Session
  28
- Interrupting a Voice Prompt
  28
- Preparing to Program Norstar Voice Mail
  28
Chapter 3 Setting up an Automated Attendant

33
Chapter 4 Auto Attendant Status Settings

51
Chapter 5 Overview of Mailboxes

63
- Types of Mailboxes
  63
  - System Coordinator Mailbox
    63
  - General Delivery Mailbox
    63
  - User Mailboxes
    64
  - Guest Mailboxes
    64
  - Information Mailboxes
    64
- Tools and Materials
  64
- Precautions
  64
- Terms and Definitions
  65
- Class of Service
  67
  - Default Values
    68
- Mailbox Overrides
  69
  - Company Directory
    70
  - Alternate Dns
    70
  - Fax Line (Virtual)
    71
  - Setting up a Fax Line
    71
  - Activating the Call Screening Feature
    72
  - Norstar Voice Mail Message Waiting Notiﬁcation
    72
  - Outdial Route
    72
Chapter 6 Special Mailboxes: General Delivery and System Coordinator

75
Chapter 7 Creating Mailboxes

87
- Overview
  87
  - Tools and Materials
    87
  - Precautions
    87
- User Mailboxes
  87
  - Adding a User Mailbox
    88
- Adding Several User Mailboxes Using the Create Mailbox Utility
  91
- Guest Mailboxes
  94
  - When to Use Guest Mailboxes
    94
  - Adding Guest Mailboxes
    95
- Information Mailboxes
  96
  - Adding Information Mailboxes
    97
Chapter 8 Changing and Deleting Mailboxes

99
- Overview
  99
- Changing Mailbox Options
  99
- Deleting a Mailbox
  104
Chapter 9 Mailbox Administration Tasks

105
- Overview
  105
  - Administering Special Mailboxes
    105
  - Administering Personal Mailboxes
    105
- About the Passwords
  106
  - Incorrect Password Lock-Out
    106
  - Password Expiry
    106
- Enabling External Initialization
  107
- Configuring the Company Directory
  108
- Setting up Outbound Transfer
  109
  - Designating the Number of Channels for Off-Premise Message Notiﬁcation and Outbound Transfer
    109
- Enabling and Disabling the General Delivery Mailbox
  110
- Setting up the Operator's Mailbox
  110
- Broadcast and Group Messages
  111
  - Sending Broadcast Messages
    111
  - Sending Group Messages
    112
  - Preparing a Group List
    113
  - Adding a Group List
    114
  - Changing a Group List Name and Company Directory Recording
    115
  - Changing and Viewing the Members of a Group List
    117
  - Changing the Group List Leading Digit
    118
  - Deleting a Group List
    119
  - Sending a Group Message
    120
- Canceling Off-Premise Message Notification from a Called Number
  121
- Caller ID (CLID)
  121
Chapter 10 Mailbox Feature Codes

123
Chapter 11 Overview

123
- Programing the Feature Codes
  123
- Programing a Memory Button
  123
  - Determining the Feature Codes
    124
  - Verifying the Feature Codes
    126
- Leave a Message
  126
- Open Mailbox
  126
- Operator Status
  127
- System Administration
  127
- Norstar Voice Mail Directory Number
  127
- Transfer to Mailbox
  127
- Interrupt a Message
  128
Overview of Custom Call Routing

131
- Planning and Designing a CCR Tree
  133
- About the CCR Tree Structure
  134
  - Destination Types
    135
  - Paths
    136
Chapter 12 Building, Saving, and Enabling a CCR Tree

137
- Overview
  137
  - Tools and Materials
    137
Feature 983: Custom Call Routing (CCR)

138
- Beginning a New CCR Tree and Recording the Home Menu Voice Prompt
  140
  - Beginning to Build a New Tree
    140
  - How to Record the Home Menu Voice Prompt
    140
- Adding a Sub-Menu
  142
- Adding an Information Message
  143
- Assigning the Destination Type
  144
- Adding a Place to Leave a Message
  144
- Adding a Transfer
  145
  - Adding a Transfer to an Internal DN
    145
  - Adding a Transfer to an External Number
    146
- Saving a CCR Tree
  149
- Enabling a CCR Tree
  149
  - Assigning a CCR Tree to a Greeting Table
    150
  - Making a CCR Tree a Destination Within the Caller ID Table
    151
- Testing a CCR Tree
  151
Chapter 13 Changing or Deleting a CCR Tree

153
- Overview
  153
  - Tools and Materials
    153
  - Precautions
    153
  - Programing Diagram for Changes to a CCR Tree
    153
- Disabling a CCR Tree
  155
- Removing Caller ID (CLID) Numbers from a CCR Tree
  156
- Accessing the Workspace to Change a CCR Tree
  156
- Changing Options on an Existing CCR Tree
  157
- Adding an Option
  157
- Changing the Home Menu or a Sub-Menu
  158
- Changing an Information Message
  159
- Changing a Leave Message Option
  160
- Changing the Destination Type
  161
- Changing a Transfer
  162
- Erasing a Path
  162
- Deleting a Tree
  163
Chapter 14 Using Norstar Voice Mail (NVM) Manager

167
- Overview
  167
- Installation Overview
  168
  - NAM Network Prerequisites
    168
  - PC Prerequisites
    168
- Installing the Norstar Voice Mail Manager Client Software
  168
- Starting the Norstar Voice Mail Manager Client Software
  169
- Removing the Norstar Voice Mail Manager Client Software
  170
- Troubleshooting
  171
Chapter 15 Backing up and Restoring Programing

173
- Overview
  173
- When to Perform a Backup or Restore
  173
- Backing up Norstar Voice Mail Programing
  174
- Restoring a Norstar Voice Mail System
  175
Chapter 16 Resetting and Initializing Programing

177
- Overview
  177
- Resetting Norstar Voice Mail
  177
- Initializing Norstar Voice Mail
  179
Chapter 17 Norstar Voice Mail Reports

181
- Overview
  181
- Directory Report (1)
  182
- Numeric Mailbox Report (2)
  182
- System Group List Report (3)
  183
- Message Usage Report (4)
  184
- Mailbox Activity Report (5)
  184
- Caller ID (CLID) Report (6)
  186
- Dialing Translation Report (7)
  186
- Alarm Report (8)
  186
- Custom Call Routing Report (9)
  187
- NVM Call Handling and Port Usage Report (10)
  188
- NVM System Configuration Report, Part 2
  191
- NVM System Configuration Report, Part 3
  192
- NVM System Configuration Report, Part 4
  193
- Fax-On-Demand Usage Report (12)
  193
- Connecting a Printer to the NAM
  194
  - About the Printer
    194
- Printing Reports
  194
- Printing the Tree Reports
  195
Chapter 18 Norstar Voice Mail Troubleshooting

197
Appendix A: Dialing Translation

208
Appendix B: Norstar Configuration Tips and Norstar Feature Compatibility

223
Appendix C: Default Configuration Values

235
- Configuration Default Menus
  239
Glossary

241
Index

251

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More Norstar Manuals

Norstar Voice Mail 4.0 Reference Guide Manuals

Norstar Voice Mail 4.0 Set Up And Operation Manual (258 pages)

Table of Contents

Chapter 1 Introduction

Chapter 2 Setting up Norstar Voice Mail

Chapter 3 Setting up an Automated Attendant

Chapter 4 Auto Attendant Status Settings

Chapter 5 Overview of Mailboxes

Chapter 6 Special Mailboxes: General Delivery and System Coordinator

Chapter 7 Creating Mailboxes

Chapter 8 Changing and Deleting Mailboxes

Chapter 9 Mailbox Administration Tasks

Chapter 10 Mailbox Feature Codes

Chapter 11 Overview

Overview of Custom Call Routing

Chapter 12 Building, Saving, and Enabling a CCR Tree

Feature 983: Custom Call Routing (CCR)

Chapter 13 Changing or Deleting a CCR Tree

Chapter 14 Using Norstar Voice Mail (NVM) Manager

Chapter 15 Backing up and Restoring Programing

Chapter 16 Resetting and Initializing Programing

Chapter 17 Norstar Voice Mail Reports

Chapter 18 Norstar Voice Mail Troubleshooting

Appendix A: Dialing Translation

Appendix B: Norstar Configuration Tips and Norstar Feature Compatibility

Appendix C: Default Configuration Values

Glossary

Index

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