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Norstar Voice Mail 4.0 Reference Guide manual available for free PDF download: Set Up And Operation Manual
Norstar Voice Mail 4.0 Set Up And Operation Manual (258 pages)
Brand:
Norstar
| Category:
Voicemail
| Size: 2 MB
Table of Contents
Table of Contents
3
Chapter 1 Introduction
17
About Norstar Voice Mail
17
Automated Attendant
17
Voice Messaging
17
Custom Call Routing (CCR)
17
Networking
17
Two Methods for Programing Norstar Voice Mail
18
How this Guide Is Organized
20
Symbols and Conventions
21
What Appears on the Display
21
Prerequisites
22
The Norstar Voice Mail Document Set
22
Chapter 2 Setting up Norstar Voice Mail
25
Overview
25
Who Can Use Norstar Voice Mail
25
Using Norstar Voice Mail with a Two-Line Display Telephone
25
Other Telephones
26
Using the Norstar Dialpad
26
Logging on
27
Ending a Session
28
Interrupting a Voice Prompt
28
Preparing to Program Norstar Voice Mail
28
Chapter 3 Setting up an Automated Attendant
33
Overview
33
Tools and Materials
34
Greeting Tables
35
Company Greetings
36
Recording a Greeting
38
Setting up a Greeting Table
39
Automated Attendant Menu
39
Recording a Custom Menu
39
Assigning a Greeting to a Greeting Table
41
Assigning the Language Preference
41
Assigning the Greeting Table Attendant
42
Assigning a CCR Tree
42
Setting the Business Hours
42
Changing the Norstar Voice Mail Language Availability
44
Programing Which Lines will be Answered by Norstar Voice Mail
45
Adding Lines and Assigning a Greeting Table
45
Viewing and Changing the Line Configuration
46
Assigning the Number of Rings before Norstar Voice Mail Answers
46
Enabling Touchtone Gate
48
Enabling and Disabling Voice Mail
49
Chapter 4 Auto Attendant Status Settings
51
Overview
51
Setting the Operator Status
51
Changing the Operator Password
52
Changing the Operator Default Directory Number (DN)
53
Setting the Business Status
54
Making Changes from a Remote Telephone
54
Changing the Business Status from a Remote Telephone
55
Changing a Company Greeting from a Remote Telephone
56
Setting the Answer Lines Status
56
Setting the Automated Attendant Status
57
Chapter 5 Overview of Mailboxes
63
Types of Mailboxes
63
System Coordinator Mailbox
63
General Delivery Mailbox
63
User Mailboxes
64
Guest Mailboxes
64
Information Mailboxes
64
Tools and Materials
64
Precautions
64
Terms and Definitions
65
Class of Service
67
Default Values
68
Mailbox Overrides
69
Company Directory
70
Alternate Dns
70
Fax Line (Virtual)
71
Setting up a Fax Line
71
Activating the Call Screening Feature
72
Norstar Voice Mail Message Waiting Notification
72
Outdial Route
72
Chapter 6 Special Mailboxes: General Delivery and System Coordinator
75
Overview
75
System Coordinator's Mailbox
76
General Delivery Mailbox
76
Class of Service for Special Mailboxes
77
Setting up the System Coordinator and General Delivery Mailboxes
77
Opening the Mailboxes
77
Initializing the Mailboxes
77
Recording the Mailbox in the Company Directory
77
Recording the Mailbox Greeting
79
Selecting a Mailbox Greeting
80
Listening to and Dealing with Messages Left in Special Mailboxes
81
Copying a Message to Another Mailbox
82
Replying to a Message
84
Chapter 7 Creating Mailboxes
87
Overview
87
Tools and Materials
87
Precautions
87
User Mailboxes
87
Adding a User Mailbox
88
Adding Several User Mailboxes Using the Create Mailbox Utility
91
Guest Mailboxes
94
When to Use Guest Mailboxes
94
Adding Guest Mailboxes
95
Information Mailboxes
96
Adding Information Mailboxes
97
Chapter 8 Changing and Deleting Mailboxes
99
Overview
99
Changing Mailbox Options
99
Deleting a Mailbox
104
Chapter 9 Mailbox Administration Tasks
105
Overview
105
Administering Special Mailboxes
105
Administering Personal Mailboxes
105
About the Passwords
106
Incorrect Password Lock-Out
106
Password Expiry
106
Enabling External Initialization
107
Configuring the Company Directory
108
Setting up Outbound Transfer
109
Designating the Number of Channels for Off-Premise Message Notification and Outbound Transfer
109
Enabling and Disabling the General Delivery Mailbox
110
Setting up the Operator's Mailbox
110
Broadcast and Group Messages
111
Sending Broadcast Messages
111
Sending Group Messages
112
Preparing a Group List
113
Adding a Group List
114
Changing a Group List Name and Company Directory Recording
115
Changing and Viewing the Members of a Group List
117
Changing the Group List Leading Digit
118
Deleting a Group List
119
Sending a Group Message
120
Canceling Off-Premise Message Notification from a Called Number
121
Caller ID (CLID)
121
Chapter 10 Mailbox Feature Codes
123
Chapter 11 Overview
123
Programing the Feature Codes
123
Programing a Memory Button
123
Determining the Feature Codes
124
Verifying the Feature Codes
126
Leave a Message
126
Open Mailbox
126
Operator Status
127
System Administration
127
Norstar Voice Mail Directory Number
127
Transfer to Mailbox
127
Interrupt a Message
128
Overview of Custom Call Routing
131
Planning and Designing a CCR Tree
133
About the CCR Tree Structure
134
Destination Types
135
Paths
136
Chapter 12 Building, Saving, and Enabling a CCR Tree
137
Overview
137
Tools and Materials
137
Feature 983: Custom Call Routing (CCR)
138
Beginning a New CCR Tree and Recording the Home Menu Voice Prompt
140
Beginning to Build a New Tree
140
How to Record the Home Menu Voice Prompt
140
Adding a Sub-Menu
142
Adding an Information Message
143
Assigning the Destination Type
144
Adding a Place to Leave a Message
144
Adding a Transfer
145
Adding a Transfer to an Internal DN
145
Adding a Transfer to an External Number
146
Saving a CCR Tree
149
Enabling a CCR Tree
149
Assigning a CCR Tree to a Greeting Table
150
Making a CCR Tree a Destination Within the Caller ID Table
151
Testing a CCR Tree
151
Chapter 13 Changing or Deleting a CCR Tree
153
Overview
153
Tools and Materials
153
Precautions
153
Programing Diagram for Changes to a CCR Tree
153
Disabling a CCR Tree
155
Removing Caller ID (CLID) Numbers from a CCR Tree
156
Accessing the Workspace to Change a CCR Tree
156
Changing Options on an Existing CCR Tree
157
Adding an Option
157
Changing the Home Menu or a Sub-Menu
158
Changing an Information Message
159
Changing a Leave Message Option
160
Changing the Destination Type
161
Changing a Transfer
162
Erasing a Path
162
Deleting a Tree
163
Chapter 14 Using Norstar Voice Mail (NVM) Manager
167
Overview
167
Installation Overview
168
NAM Network Prerequisites
168
PC Prerequisites
168
Installing the Norstar Voice Mail Manager Client Software
168
Starting the Norstar Voice Mail Manager Client Software
169
Removing the Norstar Voice Mail Manager Client Software
170
Troubleshooting
171
Chapter 15 Backing up and Restoring Programing
173
Overview
173
When to Perform a Backup or Restore
173
Backing up Norstar Voice Mail Programing
174
Restoring a Norstar Voice Mail System
175
Chapter 16 Resetting and Initializing Programing
177
Overview
177
Resetting Norstar Voice Mail
177
Initializing Norstar Voice Mail
179
Chapter 17 Norstar Voice Mail Reports
181
Overview
181
Directory Report (1)
182
Numeric Mailbox Report (2)
182
System Group List Report (3)
183
Message Usage Report (4)
184
Mailbox Activity Report (5)
184
Caller ID (CLID) Report (6)
186
Dialing Translation Report (7)
186
Alarm Report (8)
186
Custom Call Routing Report (9)
187
NVM Call Handling and Port Usage Report (10)
188
NVM Call Handling and Port Usage Report Part 1
188
NVM Call Handling and Port Usage Report Part 2
189
Fax Parameters
190
NVM System Configuration Report, Part 2
191
NVM System Configuration Report, Part 3
192
NVM System Configuration Report, Part 4
193
Fax-On-Demand Usage Report (12)
193
Connecting a Printer to the NAM
194
About the Printer
194
Printing Reports
194
Printing the Tree Reports
195
Chapter 18 Norstar Voice Mail Troubleshooting
197
Overview
197
System Trouble
197
Automated Attendant Does Not Answer any Calls
197
Call Display Information Is Lost
197
The Automated Attendant Transfers some Callers to the General Delivery Mailbox
198
Greetings Are Played at the Wrong Time of Day
198
Greetings Are Played on the Wrong Line
198
A Telephone Cannot be Forwarded to Norstar Voice Mail
198
Feature 981 Produces a Log Prompt on the Norstar Display
198
Set up and Operation Guide P0886600 Issue
199
Mailbox Owner Is Unable to Reply to an External Caller, Use Off-Premise Message Notification or Outbound Transfer
199
Norstar Dns and Mailbox Numbers Are Different Lengths
199
The Date and Time Are Wrong
199
Operating Trouble
200
You Cannot Access a Line or a Line Pool
200
Personalized Greetings Do Not Play
200
Mailboxes Are Not Accepting Messages
200
Messages Are Being Lost in a Mailbox
200
A Mailbox Owner Lost the Mailbox Password
201
A Mailbox Owner Cannot Access Their Mailbox
201
A Mailbox Is Not in the Company Directory
201
Calls Are Being Answered by the Wrong Mailbox
201
A Mailbox Cannot be Added to Norstar Voice Mail
201
You Cannot Enter a Name for a Mailbox
201
Incomplete Messages Are Received in a Mailbox or "Message Delivered" Plays While Recording a Message, or a Norstar Voice Mail Session Ends Unexpectedly
202
You Cannot Create a Group List
202
Custom Call Routing (CCR) Trouble
202
Norstar Voice Mail Does Not Accept a Path Number
202
Interruptions While Building or Changing the Tree
203
A Tree Cannot be Saved
203
The Tree Cannot be Deleted
203
The Tree Cannot be Enabled
203
The Leave Message Point Mailbox Is Full
203
Deleting a Mailbox
203
Norstar Voice Mail Error Messages
204
Appendix A: Dialing Translation
208
Overview
208
How the Dialing Translation Table Works
208
Phone Number Translation
208
Network Access
210
Dialing Translation Parameters
210
Setting the Dialing Translation Parameters
211
Building a Dialing Translation Table
213
Reviewing Entries in the Dialing Translation Table
214
Finding an Entry in the Dialing Translation Table
215
Changing an Entry in the Dialing Translation Table
216
Deleting a Dialing Translation Table Entry
217
Using a PC to Create a Dialing Translation Table
218
Creating the Dialing Translation Table File
218
Installing a PC Generated Dialing Translation Table
219
Creating a DOS System Disk
220
Creating an Autoexec.bat File
220
Loading the Files Onto the DOS System Disk
221
Loading the Dialing Translation Table File Onto the Norstar Voice Mail System
221
Appendix B: Norstar Configuration Tips and Norstar Feature Compatibility
223
Overview
223
Delayed Answering by the Norstar Voice Mail Automated Attendant
223
Ringing Lines and Answer Buttons
224
Ringing Answer Button
224
Using Call Forward All Calls (CFAC) and Call Forward no Answer (CFNA)
224
Sample Norstar Voice Mail Set Ups
225
Setting up for a Small Company
225
Setting up for a Medium Sized Company
227
Feature Compatibility
230
Appendix C: Default Configuration Values
235
Configuration Default Menus
239
Glossary
241
Index
251
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