Norstar Voice Mail 4.0 Set Up And Operation Manual page 226

212 Appendix B: Norstar Configuration Tips and Norstar Feature Compatibility
All of the employees have been assigned a mailbox number that is the same as their
Norstar Directory Number (DN). All of the mailbox owners have initialized their
mailbox, and recorded and selected a Personal Greeting.
For the purpose of this example, Norstar and Norstar Voice Mail will work together
in call handling.
The central receptionist
The On Your Toes Dance Studio's receptionist handles all calls from the studio's
published phone number. When the receptionist cannot answer the telephone within
four rings, the Norstar Voice Mail Automated Attendant answers the call. The
receptionist has also been appointed as the Norstar designated Operator. Whenever
a caller presses
receptionist.
Here is how On Your Toes Dance Studio's communication system works.
The On Your Toes Dance Studio's public phone number is 555-2468. The studio
subscribes to custom calling services from its telephone company and this number
forwards to any available (non-busy) line in a group of six lines. All six lines appear
on the receptionist telephone.
Norstar Voice Mail is the Prime Set for each of the six lines. Norstar's Delayed Ring
Transfer (DRT) feature is used to forward unanswered lines to the Automated
Attendant. The DRT to Prime is set to YES, and the DRT Delay is set to four.
Note: Delayed Ring Transfer is a Norstar system-wide call handling feature. All
lines on the Norstar programed DRT to Prime are forwarded after four rings.
In the Norstar Configuration, this is done by setting the Prime Set of the line
to the Norstar Voice Mail DN.
Norstar Voice Mail uses the Greeting Table 1 to answer all calls after four rings.
Depending on the time of day, different recorded greetings play for the Morning,
Afternoon, and Evening. When the Business Status is NO, the Non-business Hours
Greeting plays.
Note: Lines must be assigned to a Greeting Table before the Greeting Table
greetings are used.
Set Up and Operation Guide
‚
to speak with the operator, the call is transfered back to the
P0886600 Issue 1.0