Samsung Galaxy Note 3 Instruction Manual page 587

After-Sales Service
When problems occur
Before requesting repair, read the section on
"Troubleshooting" in this manual.
If the problem still persists, contact "Repairs" on
the back cover of this manual (in Japanese only).
If the result of inquiries indicates that
a repair is required
Take the terminal to DOCOMO-specified repair
office. Be sure to check the business hours of
the repair office before you go. Also, you must
bring the warranty. Note that repair may take
longer time depending on the state of damage.
■ During the warranty period
• The terminal is repaired at no charge
subject to the conditions of the warranty.
• The warranty must be presented to receive
warranty service. The subscriber is charged
for the repair without presenting the
warranty or repairs of defects resulting from
misuse (damage of the display/connector
etc.), accident, neglect, etc. even during the
warranty period.
• The subscriber is charged even during the
warranty period for the repair of failures
caused by the use of devices or consumable
items that are not DOCOMO-specified.
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Appendix/Index