Client Unable To Browsing; Activate Software License; Support - HotSpotEngine router Manual

Getting Started Guide (v.1.2)

4.5. Client Unable to Browsing

If you are experiencing this, you should check the following conditions :
•
Check whether hotspot client is getting the IP address from DHCP server, in
Windows you can use ipconfig/all from command prompt, in Linux you can use
ifconfig from console prompt.
•
Check whether hotspot client is getting the correct DNS IP address (primary and
secondary DNS), please ping any domain on the internet to ensure this, if the
client resolves to ip address it means there's no problem with DNS client .
•
Check whether personal firewall/antivirus software that installed on hotspot
client, may block the connection to HotspotEngine (port 80,443,3990)
In Most cases if those conditions are normal, HotSpotEngine will show captive portal
login and you can use internet normally. However if you are still experiencing the
problem, you may restart HotspotEngine Server.

4.6. Activate Software License

In order to use the software (web interface) we must activate the software by uploading
license file via SFTP (secure File Transfer Protocol), please use the following steps
(example below uses winscp, however you may use any SFTP software of your choice:
1. Please download windows SFTP software i.e : winscp at
2. Install and open winscp, you may access SFTP port via WAN IP address/
Hotspot network
3. Type your WAN IP address/ default hotspot gateway (192.168.120.1) to host
name field, and put your root username (root) and password (console password)
on the required fields, select SFTP for file protocol field .
4. Click login, once you are logged in browse the directory path /usr/local
5. Drag and Drop your license file (at left window) to hotspotengine server folder
(right window), make sure your current directory server (right side) path is
/usr/local (see the current folder path info at the top of window browser)
6.
Open hotspot administrator panel, put the default username and password, and
now you can configure the software as needed.

5. Support

If you are a valid customer / trial user, please contact us at
for further assistance we will do our best to help you.
http://www.hotspotengine.com
support@hotspotengine.com
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http://www.winscp.net